Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Learning curve
My day is all about servicing customers with what they require and assist them with other things mybe products that might help them in the future. My relationship with my coworkers is great we like a family. Have learnt to be patient with customers as others do not understand banking and some are old people so that requires patience and understanding. Everyday brings new challenges and new experiences so that is what I enjoy, that your day is never the same.
Pros: Great opportunity to learn
Cons: Long working hours
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A appreciation for customer satisfaction
:co workers know to come to me should they struggle on call "that not all customers are calling to complain :when i take the irate ones and make them laugh and leave satisfied :fixing other departments messes is most challenging
Pros: great way to learn how to be patient and to listen
Cons: when customers refuse to say they are happy.
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Personal Assistant
deal with most situations, maintain high standard of work under pressurized conditions. I'm also very intuitive and can juggle lots of different task, ability to tackle tasks in an excellent organized, methodical manner. Ability to use description and dealing with sensitive information in confidential and professional manner Easily adaptable to change, flexible to handle tasks other than normal work. Able to communicate effectively at all levels; Peoples person Comfortable with working independently or in a team, supervising and or leading Strong negotiation and Presentation skills, Team player, delegating responsibility and contribute to successes Prepare to further my studies I am very interested in people and their behaviour and high quality administration and would like to pursue a career in this area.
Pros: Great Team
Cons: Fraud
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Learning curve
I enjoyed working at Fnb but I need something permanent.I got other experiences as well and they allowed us to work overtime and they were paying for it.but I just don't like working on saturdays but besides anything else FNB is nice and its a stepping stone for most of us
Pros: great opportunirty
Cons: working Saturdays
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Great Success
Assist on operating switchboard and taking incoming calls; Receiving and screening of calls; Relay Message timeously to appropriate people and follow up when necessary; interact with clients and staff in professional manner; dairy management; schedule and manage internal and external meetings; appointment reminder; anticipate requirement in diary for task other than meetings; preparing of meetings and organising office functions; etc. Team player, delegating responsibility and contribute to successes, I am very interested in people and their behaviour and high quality administration and would like to pursue a career in this area. I always enjoy a challenge and neither to achieve my goals and organising office functions. Engage with the customers in a professional manner and deliver service, Ensure customer needs and expectations are understood, Deal with customer complaints and finding ways to resolve them, Build and maintain enduring and rewarding relationships with clients,
Pros: Meeting different people everyday
Cons: Complaining customers
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Good learning more about fica in the company
-Its a place that one would find be skilled,as we never get to do one thing daily -getting it easy as i'm a team player and helping out when its needed. -i have learnt a lot to understand products and type of entity's i'm dealing with and whats required for me to get it right. -i enjoy dealing with clients and making them happy all the time. -I wouldn't say i find it challenging i'm always willing to learn and get to know more about my job requirement.
Pros: i'm still on contract
Cons: i can manage long hours as i would be working overtime and weekends
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Awesome People Culture
I work within a young professional team. My typical day involves most often than not back to back meetings with various stakeholders from various product houses. these meetings either center around the stakeholder requirements or updates on future / current workloads. The most challenging aspect of my job description is getting the various stakeholders on the same page from a business delivery perspective.
Pros: Cape Town is Beautiful
Cons: Im far from my loved ones.
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MA Khan
I have 19+ years’ experience in the telecommunications industry. I have been the Technical Team Leader in the Voice Operations Team, the Production Support Manager in the Content Management area, and have returned to the Telecoms department to specialise in Customer engagement and support. Telephony management and support is my passion and has been part of my career since inception. I have progressed from working on small PABX systems to managing large enterprise contact centres
Pros: excellent culture
Cons: limited opportunities for growth
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Learning
im just ok with my salary..complaining will never help especially if you are not close with your manager..it depends on who you know..................
Pros: good pecks
Cons: no room for growth
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Customer experience and team work
I am really enjoying working with customers, different personalities, I go an extra mile trying to help other team members and customers. Yes, I can say I am a team player and I am also customer orientated, you have to put your customer first and as if he or she is the only one. I believe you need to clearly communicate with your team to be a better one. I have been working for FNB for 15 years and I am happy an satisfied with everything that I have learned from the organization, but I think for me now it's time for a new beginning. Being away from my family is tough, I am trying to find something else closer to my family.
Pros: Great company to work for
Cons: Overtime and no family time
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