Overall

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Salary

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Culture

Leadership

Fnb Reviews

 

Excellent

My name is Thobela I have graduated a Btech Degree in 2011.I was very fortunate to get an opportunity to work for one of the best bank in south africa.I am a very dedicated and committed to my work.

Pros: Market the brand of the company
Cons: 8 hours

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Studying Office Administration

Position : Call centre agent ( Escalations ) Duration : 01 August 2015 – Current Responsibilities :Ensure all communication with clients is professional, resulting compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop. Provide second level technical support to customers via the helpdesk Work with other escalation points within the business to resolve issues as required and improve overall quality of service. To facilitate quality delivery and ensure adherence to quality standards across various FNB segments. Provide support and act as a feedback channel for quality issues and to communicate quality initiatives to all business units. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure

Pros: Great promotion opportunities
Cons: Long working hours

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Slow growth, few opportunities for promotion

I started working for FNB while I was in the process of completing my Masters degree. I started in an entry level position as I did not have relevant work experience. After 4 years of experience, I am still a junior with no prospect of getting a promotion

Pros: Great work environment, and friendly atmosphere
Cons: Few opportunities for promotion because they only value CA(SA) qualification

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Excellence learning curve

I like working here at FNB but its been a while working for fnb ithink its high time I get something permanent .I like working here because you learn everday and we not working weekend even our hours are fine but temping its nt an option now hence am applying for another job

Pros: Learning
Cons: Temping

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Play to my strengths

I perceive myself to be a person who is self-confident and reliable. I set goals and try to the best of my ability to achieve them. I always strive for success. I work well in a team to accomplish any task. I’ m a team player, patient, perseverant, loyal and hardworking and will be an asset to any company. I’m willing to walk the extra mile to meet deadlines and achieve goals. I have very strong organisational skills and the ability to learn new procedures in a very short space of time. I have been arranging events over the last 12 years and arranged/ coordinated/ managed approximately 125 functions to date.

Pros: Doing what I love....
Cons: Long working hours

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Excellent learning curve

I got to start from ground up and it was not easy but I'm glad I was noticed and given another position within the company.I learned a lot about the banking sector even had the opportunity to brush up on the skills I already had and at the same I developed new skills.

Pros: career growth
Cons: low salary

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Excellent team player

We in Fnb work like a family well ,perform very good under pressure. In Fnb you never stop learning , but I make it my mission to keep up witb the day to day changes that happen in tbe company. As an employee I personally love the interaction with the clients . Really makes me happy to see a happy client. The most difficult aspect I would say is working with people that have a language barrier and that makes it difficult for me to assist,

Pros: great place for teaching me new things
Cons: working every sat

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Service

interact with clients and staff in professional manner; dairy management; schedule and manage internal and external meetings; appointment reminder; anticipate requirement in diary for task other than meetings; preparing of meetings and organising office functions; preparing reference material for meeting; keeping track of new and existing clients through updating contact list; file retrieve all documents electronically; manage filing system on a daily basis; Team player, delegating responsibility and contribute to successes Prepare to further my studies I am very interested in people and their behaviour and high quality administration and would like to pursue a career in this area. Deal with customer complaints and finding ways to resolve themEngage with the customers in a professional manner and deliver service

Pros: achieving goals
Cons: fraud

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Learning experience

9 to 5 working hours, working with a great team, I have learned to engage with clients on a broader perspective, analyse their needs, challenges however can be communication barrier when helping clients that cannot speak English or any other African language.

Pros: global opportunity for growth
Cons: long working hours

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Opportunity learn everything

Opportunity to learn in different department n learn to be more responbily and to deal with different challenges im eager to learn as much as I can I get along easily with other people

Pros: Opportunity to grow
Cons: long hours

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