Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
Assisting and approving customers with phone cobtacys, sales promotion and customer servives. Building relationship with employes. Capturing data on computer filing and copying important documents. Answering telephone calls and sales promotion internally and externally.
Pros: Great experience
Cons: Long working hours
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Excellent for gaining experience
Long working hours Can't grow within the company Good for promotion Enjoying learning new technology and products for faster Internet Learning new things everyday
Pros: Great communication skills
Cons: Dealing with old faults
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Learning curve
I learned to many thing in the company,how to solve a pressing problem and again to work well under the supervision also pressure.No matter how deep is the the situation is I learned how to tackle the matter on my own without my supervisor being involved.
Pros: Great opportunity
Cons: Long hours
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Excellent working experience
I excellent working environment and enjoyed working as a team. DUTIES AND FUNTION : To provide national contact centre to all Telkom's residential Customers To provide a communications solution by marketing and selling products and services thereby generating revenue and maintaining To provide a communications solution by marketing and selling products and services thereby generating revenue and maintaining customer satifaction. To actively grow and defend our core markets To investigate and resolve customer queries/ enquiries/ complaints to the customer's satisfaction And testing , logging faults on the faulty lines and helping customer's with the accounts and logging disputes.
Pros: I learned to work under pressure
Cons: I working on weekends but I enjoy it
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Excellent learning curve.
It has been an excellent learning curve as I got to get experience in sales and IT. A typical normal day would include having customers come into the store with regards to queries on billing, contracts, updating of details, product queries and bringing in of broken merchandises such as modems, cellphones and laptops.
Pros: Different incentives.
Cons: Having to work very long hours.
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Excellent learning curve,ability to grow
The business gives you proper training about the company policies and its mission and goals. As an individual to be successful you need to uphold their culture.
Pros: Great opportunity
Cons: Long working hour, Not fluent in Afrikaans
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Listen carefull to what client needs
Working in a call center environment is not an easy thing to do needs someone who is patient with cluents because you working and talking to different clients everyday so u have to love what you are doing but the fact is at the end of the day clients must be fully satisfied
Pros: working hard and respect both colleagues and clients
Cons: if necessary
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Excellent for Experience
1 I am current working for Telkom as Senior Associate. 2 I have 7 Months experience at Telkom 3 Within 7 months working for telkom we went up from 30th position to position 1st as a team 4 I take pride in my job and i am will willing to learn 5 Personally I enjoying learning and even go extra mile bacause i know it is going to pay off. 6 Before I worked for telkom ,I was working for PE College as IT intern.
Pros: Hard Worker
Cons: Telkom is good for Work Experience
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Excellent leraning curve
Result orientated worker, work well under pressure, fast learner, team player. Skills in secretarial, admin, data capaturingHealth and safety, debt collecting and call center
Pros: none
Cons: long working hoirs
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Excellent learning platform
My typical day at work is to provide marketing support to the sales team. I have developed very strong working relationshios with my co-workers and we have developed a trust with each other. I have learnt many new things but becoming a leader wass the most valuable lesson. I enjoy interacting with different people with different personalities and learning from them. The most challenging part of my job is being dependant on other people or departments to meet deadlines
Pros: Learning and development
Cons: instability of the company
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