Overall
Promotion
Salary
Work/life balance
Culture
Leadership
EXCELLENT LEARNING CURVE
NOT THE BEST COMPANY TO WORK FOR BUT THEY TRY THE STAAFF HERE IS GREAT BUT COULD IMPROVE ALOT I WOULD RECCOMAND A FRIEND AS IT IS A LEARNING CURVE WITH WORKING WITH DIFFERENT NATIONS
Pros: THE HOURS
Cons: SALARY
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Excellent learning curve
Working for a UK company has taught me the importance of proper way speaking to clients. It has shaped me to be self managed and thrive in my targets. As a specialist advisor, my role was to make sure customer returns there item via the suppliers. I would email and do background work which the front advisors would sent to us if query is more complex. The energy is high and interacting with colleagues makes your job more enjoyable. What makes me happy is, to know after a complexed query, customer is happy with the service that's been rendered. I have received star awards for top advisor of the month(July) and most helpful advisor(Aug). I believe if you have passion and love for what you do, it won't feel like work. All jobs has its challenges, difficult clients and following procedures to resolve the query, constant environmental changes, targets to be reached, etc. Change is inevitable, one should be easily adaptable. I enjoy what I set my mind to, I believe I am willing for the next step.
Pros: Incentives
Cons: Constant shift changes
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A great environment to learn
A typical work day at WebHelp would be come in the morning, find yourself a seat close to your team preferbly, log in to your dialer and go have some coffee until your shift starts (if you’re early). Eventually you’ll be on calls for the day, assisting customers or helping out collegues where you can when you’re not on the dialer, its a really motivational environment and everyone works hand in hand to assist one another. Working for this company has actually made me a more confident speaker when it comes to approaching new situations, i have come to be very comfortable with working in a team aswell as assist my collegues on a higher level than our job description entitles, but as you recieve help, you would learn to do things yourself and in turn teach others as well.
Pros: Great learning environment
Cons: Working rotational shifts
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Excellent learning curve
A busy place to work in. A shift based environment. Young minds dominate. It's easy to cooperate with one another. It's a fun filled workplace. I've learned how to push each other to the top. I enjoy working hand in hand with a team, it's how one gets to know more about each member. The late shifts are pretty challenging.
Pros: Growth in a business
Cons: Long hours shifts
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Good listener, empathic
I am a hardworking individual,Diligent, punctual, empathic, good team player, I know how to manage and provide excellent customer service. I can interact with diverse individuals.
Pros: Fun and bubbly environment, different personalities,
Cons: Long working hours, abnormal shifts
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Its a great environment.
Its a great environment,an awesome learning opportunity,learning to deal with different types of queries and handling complex complaints.A typical day would be logging on to the system as per required schedule and taking incoming calls from UK based clients and resolving their queries about the online orders.A great working environment with different types of people,we learn from each other on a daily basis.The most challenging aspect of the business is to make sure that the customer are always satisfied and you exceed their expectations.
Pros: Performance incentives,medical aid, Goodie bags and creating a relationships with customers.
Cons: Long Shifts,the latest shift is usually 1am, pay queries and unpaid hours.
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Excellent learning curve
Im currently employed at Webhelp working as an Advisor, we deqal with online shopping, we place orderes for customer, take payment, arrange return and deal with complaints They treat employees like grown-ups. They share information with employees, listen to their ideas They treat people fairly our relationship with co workers is very strong, we work well together, we care and love one another I've leant to share, care for everyone, leant to work will people, help and understand customers
Pros: There's always an opportunity to make friends, both professional and personal.
Cons: You can end up working very crazy hours such as closing on a Friday night and opening the next morning.
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Put in extra hours when needed and very hard worker.
Pros:
Cons:
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Great UK client experience
Had an opportunity to learn to improve on my customer service experience with the UK clients. It was a great experience for me to be involved to assisting international clients. In that experience I was able to strengthen and improve my service as well, which I believe will be of great help when dealing with South African clients.
Pros: Great international experience
Cons: Long working hours
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Personality Bridging
Best job as yet. Needs to exceed in helping their employees help others. Friendly environment. Family-orientated community, focused on helping others grow. Energy risen, home grown company. Lots of compensation, which needs better processing methods. Co-workers have become family. Learnt that customers are not always right. I enjoy the irrate as the usual has become boring.
Pros: family
Cons: not much balance between life and work
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