Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good learning curve
My job requires team work and I am good in it. Learnt how to deal with Clients and always being down to earth to help even the difficult client. There's nothing that is good than knowing I solved a client's issue and when the issue is out of my control even after going an extra mile, I at least gather all information I have and hand over the call. most challenging aspect is difficult clients whom are impatient while you doing your best to assist.
Pros: get to do National Certificates
Cons: no opportunity for growth
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Excellent learning curve
Dear Sir/ Madam I am writing to you with regards to the position within your company for call centre agent. The nature of my skills and experience has prepared me for this position; it involves a great deal of communication skills, self motivation and a wide range of skills and the ability to work with different type of people. I believe I could fit easily into your team. I am conscientious person who works hard and pay attention to detail. I’m flexible, quick to pick new skills and eager to learn. I also have lot of ideas and enthusiasm, I am keen to work for a company with great reputation and high profile like ( Multi Choice). Thank you for taking the time to consider this application and I am looking forward to hear from you in the near future. Thanking You Neo Mokoena
Pros: Great opportunity for promotion
Cons: Long working hours
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Very good company with lots to offer
FUN environment good culture. Learn everyday everyone is like a family i learnt a lot that will benefit us in our daily lives. We quote customers everyday on building materials
Pros: good learning opportunities
Cons: salary not good
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Great platform to enhance communication skills
Working at a call centre taught me how to be patiwnt with people and speak in a kind and respectful manner with people nomatter how tough the situation may be. It has taught me how to listen and also come up with proper solutions to help people with their problems. It has taught me good time management skills as well. It is stressful especially when the customer is upset, it puts you under alot of pressure especially if the query is in regards to a new product which you are still learning about. The key is to remain calm but to always assist the customer.
Pros: Great learning environment
Cons: Long working hours
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Vast experience learnt in line with my Operations manager role
Have daily interaction with co-workers to identify any gaps, recognition, areas of development for day ahead I have learnt and enhanced vast number of competencies within my role including analysis of data, coaching techniques, methods of how to change up daily routines in order to drive improved performance/alignment to meet our daily targets I enjoy the pressure of the environment in order to make sure that throughout the day we are making target and coming up with constant daily solutions through each day to maximize performance
Pros: Always having to be proactive within the CallCewntre unit in order to drive performance,havng to deal with staff daily to encourage to meet and exceed daily delivery, having to look at all aspects in terms of metircs and analysis in order to increase/maximise performance
Cons: growth limited within the company, not alot of opportunities arise within the company in order to grow and move up in roles
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Merchants Member
Working for merchants has definitely been a expanding experience for me thus far. In which I mean allowing me to gain experience in certain I had yet to come across. A typical day would consist of being ready to work by 3:30am (as we work on an international BPO and need to conform with international ours) and then assisting Ausie client with health cover information, comparisons and recommendations. My co-workers and front line manager are what keeps the momentum for me. I have a good relationship with everyone so interactions at work are always pleasant. I enjoy working on international administrative systems and processors because it builds my skill set and being able to communicate with clients abroad helps to build my social and problem solving skills. Challenges include work hours and salary base. Further more, a positive experience so far.
Pros: Skill and experience building
Cons: Night shift
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Success driven
Good day, I am currently working as a 1st Line Technical Support Officer in the Fixed Mobile Converged department at Merchants Vodacom Business Unit.I have beenin this postion for 1 year. I have over two years experience within the outsourced customer care environment.Due to this I have a Firm understanding of fundamental components that have exist in any customer driven environment. My emphases are about people ,customer experience,processes and technology.
Pros: Great future and professional advancement
Cons: Multi tasking
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Excellent learning curve
Provide Reports to Management Provide Analysis Learnt basic qlikview development Flexi hours provision(What I enjoy about the job) challenges : not having direct access to data warehouse
Pros: Great development
Cons: salaries not market related
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Excellent review
I'm a social media specialist and deal with marketing and customer relations. I enjoy working with a positive team. I've learned a lot about E-commerce and the social media marketing side. I really enjoy social media as it's easy to use and working on all the different platforms.
Pros: Hard working
Cons: Long working hours
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Good for getting work experience for the future
It is a management centred work environment, with some people given attention and respect and some viewed as nothing. You do not get recognised for your job well done if you do no really matter or unless something puts them on spot to do so. Lots of technical issues and inexperienced teamleaders who do not know how to fight for their teams or agents are hired. If you do not meet companies rules in the slightest manner or management's liking you are nothing and are likely to see the door.
Pros: You do not see customers swearing you face toface
Cons: limited growth opportunities and bad working environment
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