Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
it is hectic there is pressure to make stats The pay is little for the amount of work we do customers can get very nasty if the issue cannot be resolved the staff gets to be inconvenienced
Pros: great for personal growth and customer service
Cons: not enough pay or motivation
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About my job
Working in a call centre environment is a bit challenging and fun and you get to engage with different character especially in your team.I had my typical day whereby customer would ask what happened to their airtime knowing very customer called another network and they would what to speak to the supervisor being difficult over nothing.I had an awesome relationship with my co-workers cause maybe we been given a weekend off we would plan something as team and go out have fun.I've learnt that we should help one another and never think you better than anyone cause I believe we all special in a different way's. I enjoyed night shift cause at that time there less rate of calls and in our team we used to enjoying working late shift knowing we would laugh till knock off time.the most challenging aspect of the job would assisting difficult customers all the time
Pros: Never been promoted
Cons: 9hours
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Its a learning and challenging invironment
In my current company I have learned how to relate well with my co-workers and senior management , how to deal with conflict. I enjoy coaching and mentoring my direct report seeing them grow to other positions . What is most challenging is ensuring that all employees are happy and motivated , understanding them as individuals and knowing what is important to them and what drives them to come to work on a daily basis.
Pros: Building corrector
Cons: Limited time spend with family
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Learning curve
I am able to work well on my own as well as in a team work, I believe in team work is essential to build a strong organization to became a successful organization I have strong understanding of customer service, I am energetic with positive attitude, meet deadlines while keeping clients happy, I have strong communications skills at all skills, able to handle customer complaints, ability to interact well in a team, I have a personal approach and pleasant with calm personality, attention to detail and general office administration What I love about my Job is that with each client I learn something everyday New terms and I enjoy it I work well with my co-workers as a team I also work a POC
Pros: Great apportunities
Cons: Working Long hours
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Excellent learning curve
well on a daily bases i talk about 3 to 4 hours before going to my first tea,during tea time me and my co-workers we talk what happened after work,man,general things like whats new at work and whats happening around the country and give each other advice when needed. I've learnt how to work well with other people from different backgrounds, I've grown in a way that im more responsible now with money and in life. What i enjoy most is being with my team mates and seeing that this month your team is number one and the rewords that you get for great work .The most challenging thing i had to deal with was working the long hours, but other than that everything is great
Pros: opportunity for promotions
Cons: long working hours
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Exceptional Leadership
On a typical day, the first thing I would be doing is to present team meetings to discuss the previous days performance, and remind the team of expectations in the workplace. My relationship with co-workers, is professional, and we do tend to share information about ourselves and our families. I have learnt that team support always gets me to perform better, and to delegate work from time to time. I enjoy most to inspire people, and seeing the results pay off, when I see my staff get promoted. The most challenging aspects was to adjust to a large cooperation from the very small company which I came from. Where the large company tends to rely more on processes which are already in place, and the small company tends to always be developing and creating processes.
Pros: Excellent team builder
Cons: Always working extensive hours
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Working experience
I enjoy solving customers queries. Working with colleagues that motivate me is what I regard as a good relationship between myself and co-workers. I have learnt to be independent and to take ownership in every decision that I make at work and in my personal life. The most challenging aspect of my job as customer service agent is to deal with an irate customer.
Pros: Great expeeience of working with different kinds of people
Cons: working untill 12 am
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Lots of growth.
Merchants is one company that doesn't require experience, as they equip each employee with one. Because it's an outsourcing company you'd find that some clients may pull out and leave a lot of employees stranded, but since merchants has a lot of clients they are able to still provide jobs for those certain individuals. Hence I mentioned "Lots of Growth".
Pros: A great learning curve.
Cons: Shifts and less pay
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A very fast and hard worker,manage very well with computer and eager to learn
We deal with very impatient customers some who are not even willing to get and explanation of what you have to say,you have to have soft skills to be in a company like ours,have to be patient,be able to multitask and generate the system fast.
Pros: overtime working on weekends
Cons: work longs hours and weekends
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Strive for new challenges
Yong go-getter with a vision and mission of learning new things and how to deal with difficulties.Working with you will be a good opportunity in my life
Pros: Meeting the target on sales
Cons: Long working hours
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