Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
Great people and the company has great values. My typical workday starts by sending my morning update reports on yesterdays performance. I then have a meeting with my manager to review the reports, update her any new challenges or potential risks we might face durinb the day. I then go through my emails for all escalations that need to be sent to the client from our side or any escalations from the clint to us. I also go through all the errors picked by myself, our QA department or the client. I investigate eaxh error and provide feedback as to the cause of the error and what corrective measure have I done to prevent this from happening again I.e. coaching or disciplinary steps. I have daily coaching sessions with my team so as to try and manage the quality level of my team
Pros: Great learning opportunities
Cons: All the opportunities of the company are not readily available to us or explained to us.
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New experience and opportunity
Working in a call centre environment upgraded my multitasking skills, working both individually and as a team, communication skills, scheduling working times for over 3000 candidates. Being an outbound agent I learnt to retain customers to continue with contracts and advised them why they shouldn't cancel.
Pros: Learning environment opportunities
Cons: Transport and working hours
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Great learning opportunity
Calling outbound customers , insuring there cars life insurance and home and content Ensuring customes commit on the first call also cross selling to customers in the various sectors the company has to offer like health insurance , energy and gas etc...
Pros: Great work enviroment
Cons: Night shift
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I achieved to be on the top 10 four times in 12 months and won 4 awards certifications
I achieved to be on the top 10 four times in 12 months and won 4 awards certifications I achieved to be on the top 10 four times in 12 months and won 4 awards certifications I achieved to be on the top 10 four times in 12 months and won 4 awards certifications I achieved to be on the top 10 four times in 12 months and won 4 awards certifications
Pros: No opportunities for promotions
Cons: 9 working hours
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Good
Good day Sir/Madam I am currently working as a 1st Line Technical Support Officer in the Fixed Mobile Converged department at Merchants Vodacom Business Unit. I have been in this position for 1 year.
Pros: Knowledge
Cons: equity
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Well trained
It is a good place to be just that it is learning environment not a career company because they don't increase money or register us permanent, the company it is a good environment for learning. The employees we were treating each other well. The challenging part about this job is working night shift without being monitored. During the day I enjoy helping customer that's what I do
Pros: Never promoted
Cons: 9 hours
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Learning
Good company indeed. Staff and managers are working well together. Each and everyday they provide their staff with fresh fruits. My position there was desktop support engineer to help staff with IT related issues or problems. I
Pros: Great opportunities
Cons: Overtime
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Favoritism among call centre
We have no relationships with other team members due to us working long night shift hours which is unfair to certain teams being 4 months on pm shift to 9 for example. Certain people gets chosen for positions who is in favor and the campaign is unstructured as well.
Pros: Overtime
Cons: Favoritism, working hours long,no compensation.
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Excellent learning curve
The company is the best learning curve to its employees, the working environment to good and every one takes good care of each other. Team spirit is there and support from management is forever available. The only problem is salary. The money os too little for the kind of work that gets done there.
Pros: There is room for growth for everyone
Cons: Too little pay
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Training to improve knowledge when dealing with customers
It's an ok working environment. Shifts working hours . Acquire a permanent contracts after 2 years of employment. Merits and incentives given on customers survey compliments.
Pros: Great opportunity for growth
Cons: Shift working hours
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