Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Vibrant, intellectual & hard working
I have great work ethics , i would say in terms of doing best in my abilities to ensure that I do what is required from me & also have fun while working. I'm a humble kind, very friendly & well to communicate with as relationship concerns amongst colleagues. I have a positive effect on peoples lives which is part of human nature. What I've learned was how to be respectful in a working environment, being professional at all times and how to interact with clients . I have enjoyed being a call centre reason being because of certain customers that would need assistance based unexpected queries. What was the challenge of my job was definitely computers not working as it was supposed to. Different shifts I had to pursued.
Pros: i have sales consultant skills
Cons: yes, working for 8 hrs
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Great training experiencing within the networking sector and technical support
Start to my day would start at the early hours of the morning which s before sunrise. because of no structure within the basis of simple seating many a times we are moved to different locations with in the center to accommodate perhaps a night shift team and this causes the start to a lagging day. As the day progress lots of skills within the customer service experience plays a big role in the days progress in a positive way as we deal with all sorts of clients and deal with lots of different situation and the day would end with admin work and follow up and clean ups of accounts.
Pros: Multilingual
Cons: unorthodox working hours
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What its like working at Merchants.
What its like working at Merchants - Environment is wonderful, people get along very well - We get daily splits, which shapes our entire day - Workload is mostly heavy, depends also on peak months - Work has different scenarios, so its never a routine - Work activities make the place less dull and exciting -Challenges would be the work load when people are absent or on leave - System issues which make productivity decline, and daily targets gets affected -What I enjoy most is working in teams and the people I work with
Pros: Perfect for gaining experience
Cons: Not enough growth
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Great place to start IT Call Centre Career
The company does not offer permanent positions. Two years ago it had great benefits and opportunities to excel into management. All of this has changed and they have also dropped the salary for new intakes.
Pros: Great place to get started in the IT call centre industry
Cons: no permanent posts
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My job description
I am sibongile sonkosi worked at Merchant as a customer service consultant and i learnt a lot especially when it comes to interacting with customers and ressolving their queries and problems , i have to deal with different kind of characters and understand different kinds of people , i know how to emphathise and be patient and carefully Listen to customers and also know that it is my duty to ensure that they are satisfied, i was good in working with my team and Always wanted to be no 1 amongst other teams, i knew i had to be presente everyday and Always arrive on time at work because punctually is important as there was a specific time to be logged in .
Pros: I was a call centre agent
Cons: We worked atleast 9 hours a day
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Growth
Demonstrate advanced expertise in or understanding of: Basic internet/iiNet infrastructure.iiNet products and services including routers and hardware. Relevant iiNet policies and procedures.Basic fault finding procedures or ability to locate at short notice. Troubleshooting internet problems and faults. Basic management accounting principles and practices.Computer networks and various software.Standard PC and associated packages.On-line client accounting system.Phone system. Experience in a customer service capacity is essential. Experience with the use of personal computers, the Internet and related technologies are essential. t positions.
Pros: Promotion
Cons: Shift working hours
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None
Day at work includes less mingling because we are constantly on calls for 3hrs straight with two 15mins break or sometimes an 1hr lunch and back on calls for 3hrs again . otherwise the enviromnent is filled with nice people from the agents to specific team leaders and managers too . Talking to the customers is an enjoyable thing to do , giving them advice and them listening . Its an easy thing to do but not always. I learnt that the saying "customers are always right " is not true in reality only in the cust serve industry. The most challenging thing about it , is that you get paid hourly ( payment is not fixed) , the working hours are ridiculous , off days too , transport is not provided for when you knoff off really late and warnings are signed for just about any little wrong move you do and you get escalated a lot
Pros: none
Cons: Long working hours , The scheduling changes any time
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I am very hard working,i can work with a team,and able to lead the group.
I have worked for SAA under Merchants for three months,doing flight bookings and i was transferred to Vodacom as call centre consultant.I work a the team leader assistance and also assisting new stuff on job training.I enjoy working in a large team because love to be around people and exchanging ideas.
Pros: I would also like to be promoted as the team leader
Cons: I don't mind the hour am willing to work any hours
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Working nat Merchants
Its a very good company to work at,there is growth and the relationship with my co workers is excellent they are very lovely people willing to assist if there is a problem one might need help with, I have learnt to how to work in a multi cultural environment ,how to collaborate with other co-workers,I mostly enjoy being at work and doing my job as it is a very exciting job to do it,so far i wouldnt say there has been anything that is challenging as I have a good team that i work with and we tackle most of those challeges together as a team.
Pros: Great carreer growth
Cons: none
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Excellent learning environment
At the company that I am working at I have learnt a lot. I learnt the importance of working with different personalities. I have learnt that what ever is going on in your life whether its personal or to do with the business youneed to be on your A game always ready to deliver.
Pros: Grat opportunity for growth as it is just growing and needs people within to keep it going
Cons: Awkward working hours
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