Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Am very pationate in what i do and always make sure that i come out on top
cause am a person who is always happy I make sure what ever happens does not affect my work. With my co-workers we are so close cause I know most of them and we are friends.
Pros: working at the data derpatment
Cons: 9 hours
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Solid
Working at Merchants it's okay, it is a good company but the management doesn't satisfy our needs as agents, the contract can end anytime. A typical day at Merchants is that its easy for a consultant to reach for the day. I have a very good relationship with my co-workers we teach each other a lot if there's any loopholes. what I've learnt mostly is how to handle consumers needs, finding a need for them and to deliver exceptional customer service..what I enjoy about this job is satisfying consumers needs and educating consumers in how to control financies .
Pros: it's a good company in terms of the campaign and the working hours and anyone can reach their target.
Cons: The ability to reach target consistently.
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I still am willing to learn
Typical day at work, sending hourly report, taking superior calls. My relationship with co-workers is good, considering the fact that we spend the whole day at work. I've learned that working as a team is more important and fun than working alone, I learned to do supervisors job like doing KPI's, Sanctioning of staff , Time sheet. enjoy everything about what i do and growth in a work place. The most challenging aspect is when is month end all the reports that we have to submit, from Hr, KPI's and attendance register before a specific time set.
Pros: Since i started working i have been promoted twice from different companies
Cons: I don't have a problem working long hours
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Always someone to lend a helping hand which provides one with the knowledge to become a helping hand
At Merchants we strive to provide world class service to our clients on a daily basis, and I believe that through our great people we are able to achieve that goal. The group of individuals I have been lucky enough to work with have taught me that together, we can accomplish anything, but also that each link in the chain has to be strong individually, and I feel that I have become said strong individual. The challenges that come with dealing with international clients - such as sometimes being unfamiliar with their systems - can easily turn into strengths, because it grants you the opportunity to learn something new. I believe that I learn something new everyday, and that has helped me form great relationships, not only with clients, but with colleagues as well.
Pros: Great educational opportunities.
Cons: Not many opportunities for promotion.
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I'm a fast learner
As a team leader everyday coming to work, i send daily stats, attendance register, deal with customers if there's a superior call. i am a team player, working with a group of people helps me to get along well with co-workers from Agent to Manager. I learned to be patient, working with both colleagues and customers, Administration, leadership skills. I enjoy working with people. The most challenging aspects of my job is deadlines, monthly reports but I am used to it now.
Pros: I know that i'm a hard worker if there's a ladder am willing to climb
Cons: I can deal with long hours
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Excellent grooming and growth
My typical day at work begins with me signing in checking updating attendance for my team when left as leader for the day.I believe in a buddy system as it creates a bond which can be essential to the working environment its not always easy as there are some days whereby the unit gets busy meaning pressure on everybody but that is what builds and binds us as co workers.Been apart of merchants has taught me to be patient go after what you want and strive for the best at all times I have developed leadership skills which I enjoyed most during my stay within the company.The most challenging part if my job is been in shift orientated environment that can be challenging to the body.
Pros: great oppurtunity for skill development
Cons: shift hours
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Motivation
I am humble individual and enquirers a lot. I loves what I do and I applies myself very well. I am well focused and thrives to reach to my goals and potentials. My behavior has changed tremendously in the past few years. I have a good personality and warm friendly smile. I am always warm to assist at all times. My interaction with people has been awesome in that I welcomes positive criticism very well. I am is always eager to learn and understand my environment. I knows my role very well .
Pros: Having the right team to work with.
Cons: Lack of support from the managers
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Good learning curve
It was great worked ng on new product and new clientele. Excellent working relationship and conditions with co-workers. I was a good motivator towards ny co-wotkers. Reaching my highest talk time was the easiest for me even in a vad day or month
Pros: Great sales experience
Cons: Long working hours
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Excellent learning curve
I've experience that it's hard to be an introvert in a call center, not that I am. It's energetic. No place for being morbid. It is a excellent environment to work with people. I've enjoyed the enthusiasm of my co-workers as we all came to work with one goal: to satisfy the customers. I've learnt how to endure in difficult circumstances and to be patient. The difficult customers was the most challenging aspect of my job, but I've learnt to stay calm, get them out of my system and move on.
Pros: Working in a positive environment, interacting with people with different personalities
Cons: long working hours
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Excellent learning curve
I have been intimately involved with the establishment, infrastructural development of the Merchants South African Airways and Vodacom in a Business Improvement Analyst role current to date and look forward to transfer that experience to your enterprise and add value
Pros: Great oppertunity
Cons: Long Working Hours
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