Overall
Promotion
Salary
Work/life balance
Culture
Leadership
They see numbers not people
The company has a strong structure and great growing potential but unfortunately they do not take care of their employees. The growth within the company is not based on the quality of the work delivered but on a bases of " who you know". Furthermore they do not cater for team motivation or development or team growth
Pros: none
Cons: No Growth
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Excellent learning experience
I'm a hard working person that works very well with other people,goal driven with proven ability to adapt very easily. I believe I would be the best candidate for this position as I will be the best asset/employee the company can ever have.
Pros: Diversity
Cons: Long working hours
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Great way to grow in the corporate industry
Quoting invoicing , ordering Great communication ,working as teams Learnt people have their own working ways and you cant enforce what you want in teams. Enjoy learning everyday and learning about the business
Pros: Oppotunity to grow
Cons: No growth
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Good in processes
Good company to work and grow in except the payment is not good and there are no benefits. People are very supportive, loving and kind. Best team ever!!
Pros: Great learning and growth opportunity
Cons: Business units work in Silos
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I have worked in various different organisations and can adapt to the enviroment.
I have worked in various different organisations and can adapt to the enviroment. its a learning curve through my time working in different fields. Organisations can rely on me.
Pros: Great opportunity for learning
Cons: long hours
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Excellent working curve
Working for BCX is GREAT!!! I enjoy the environment... The buzz is totally amazing! The one thing I am not satisfied about is the salary.... It really demotivates me and i know many more colleagues!
Pros: Great opportunities
Cons: No salary increases
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Training
I'm a young vibrant female seeking employment in the IT industry, with more than 9 years’ experience in the IT field including resolving calls remotely and Field Engineer. I obtained Diploma in Information Technology, A+ and N+ Certified. Recently Certified in SAP TECH and hoping to grow my career in Software Support. I possess exceptional communication skill, with great customer service and trouble shooting skills. I have a Code 08 driver's licence. I learn fast adjust well to new environment and adapt to new technology. I’m self-driven and problem solving orientated. I believe in Customer Service and the importance of reaching SLA and sense of emergency. I know the importance of being punctual and understand that in the IT environment there are always challenges. I always seek ways to challenge myself and enjoy learning new things every day. Please offer me the opportunity of meeting with you for an interview.
Pros: Growth in the company
Cons: Long hours
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Talented and passionate
To whom it may concern I am a dynamic, dedicated and hardworking individual who will do whatever it takes to get the task done properly. I am driven and self-motivated. I work well on my own as well as in a team and am not afraid to ask questions. This lessens “fixing” time. Any work that I do exceeds quality and time expectations which results in satisfied clients. I am interested in this position because I have something great to offer this company; my work ethic, my ability to “make it happen” if something doesn’t go according to plan and my willingness to please by doing the right thing. Past references will reflect that I am 100% reliable. I am looking forward to hearing from you. Kind Regards Ayabonga Dlamini
Pros: Looking for better opportunities
Cons: Looking for better opportunities
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Learning Curve
For clients to be happy and for the smooth running of the business, you have to make sure that your employees are well taken care of first. It was always like that. On a typical work day, I used to work 8 full hours from Monday to Friday. I would evaluate and calibrate agents' voice calls. I would also call customers/users to check if they are satisfied with the service received from the consultants and or resolvers. Follow-up with poorly rated calls and escalate if need be. Set-up coaching sessions for consultants who are under performing.Lastly reviewing the quality of how calls are being logged and resolved on Marval logging system by consultants(FCR calls). Right now the most challenging aspect of my job is, nothing is motivating me to do my best. I'm working very far from home and I'm always tired and drained. I'm working for the sake of working.
Pros: For now there's none.My ratings below are based on BCX.
Cons: Salary, no bonus, no transport allowance now that we have merged with a company called BCX
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Working as a service desk agent
My shift starts at 08:00am or 09:00am and i work 8 hours a day excluding lunch. My job is to make outgoing calls to Edcon stores where more information is needed for the IT call that they have logged. And were needed i will just go to that specific individual that logged a call and ask them exactly what the store user meant or needed when they logged that call. I have learned that patience is needed when you dealing with store users as they are the once dealing with customers direct and the pressure they are under, so i try as much as i can to give the best of my service. I enjoy it most when its pay day and everyone is in a good mood and can afford almost anything they need and, the lunch times are great on such days. The challenging part is when i give it my all but my manager does not recognize it and they think I'm just playing around, and at that time I'm giving the particular store user everything that i know they'll need in order to make the customer happy on their end.
Pros: I have the experience I have today because of the opportunity they gave me.
Cons: There are peak periods line festive period where i have to know off very late but its only for two months November and December.
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