Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
It’s a very challenging type of work, but I’m growing and learning a lot from it. Team work is crucial in there, team goals are well articulated by their deadlines, and should be always communicated accordingly.
Pros: Very good and transparent communication
Cons: Lack of precision in data dictionary
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Competence
A good team player who thrives on engaging business solutions, is deadline orientated and has the ability to produce detailed technical specifications from client requirements. A quick learner who can absorb new ideas and can communicate clearly and effectively. Currently looking for an opportunity to join a dynamic, ambitious, business unit and do my best in work the environment.
Pros: Good team, ambitious and dedicated
Cons: If it’s not challenging, I lose focus easily
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Time Management
I had been accountable for the store in implementing Network and Computers and I was out of time. I have worked under pressure for a number of times. I also apply critical thinking skills, in taking big decisions.
Pros: Continuous improvement
Cons: Long hours
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An amazing entry level learning curve
Helpdesk remote support including project management and customer facing tasks on a day to day basis. Onsite travelling for issues requiring physical presence. Hardware and software support for point of sale solutions. BCX is diverse and involved in futuristic project throughout the company. Struggling with revenue growth had the company in turmoil and restructuring processes had a lot of people leaving the company and loosing faith in it. I stayed because they needed me. But no growth is offered here. I feel stagnant. However, great organization that will surely do well in the near future.
Pros: Great company involved in meaningful projects
Cons: Long hours. Low pay
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Responsible for customer service experience across the following fields: Order fulfillment, • Coordinate and manage 3rd party technical teams that need to provide telecoms services. • Use project management methodology to ensure all new implementations and changes are delivered timeously and according to plan. Assurance / Fault and Incident management • Track all incidents to ensure timeous resolution. Budgeting and billing • Ensure that all services are provide within the allocated budget • Ensure these services are billed correctly. • Check Billing schedules regularly to ensure correctness. • Monitor and control back billing and credits notes. • Ratification of invoices. • Assist customers with cost savings initiatives Work with a very good team. Support staff is a bit problematic, as we done t get the support we need .
Pros: Like working with customers
Cons: No real opportunity for promotion.
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Wiiling to learn new things
Active Directory Administrations (Creating user, Security group, VPN creations) Exchange 2010 (Mail creations) File Server (Permission Access on Folders) Print Server (Network Printer creations and configured Performing upgrades of software Maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system network functions Provide technical support for both hardware and software issues our users encounter Manage the configuration and operation of client-based computer operating systems. Monitor the system daily and respond immediately to security or usability concerns. Create and verify backups of data. Respond to and resolve help desk requests. Upgrade systems and processes as required for enhanced functionality and security issue resolution Administrate infrastructure, including firewalls, malware protection software and other processes .Review application logs. Install and test computer-related equipment Troubleshoot VPN issue,
Pros: Career growth
Cons: not meet the deadline
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Learned alot and grow with experience
Everyday at work is a challenge as u don't no what to expect. I have learned alot and have grow alot. I have learned to work as a team and that team work is very important and it makes the work easier.
Pros: Getting the job done and make sure the customers is helped within the aquired sla.
Cons: 8 hours a day
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No room for growth
big company, cares more about board members and shareholders than employees, doesnt give increases according to or inflation or sometimes not at all. poor management structures, poor employee growth
Pros: big company, job security
Cons: big company, cares more about board members and shareholders than employees, doesnt give increases according to or inflation or sometimes not at all. poor management structures, poor employee growth
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Awesome experience
Telkom is simply amazing company to work for, but bad choice in acquiring Business Connections. It's perks were excellent, the way they treated the Staff was amazing.
Pros: Everything
Cons: Moving us to BCX
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Excellence
Remotely accessing hardware or software for clients to make changes and fix problems • to queries via chat, email, or phone • Training other staff members on troubleshooting and diagnosing problems • Writing, editing, and revising training manuals for new and updated software and hardware • Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods • Running reports to analyse common complaints and problems • Installing or changing software to fix issues
Pros: Great promotion
Cons: Too much pressure
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