Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Problem Solving
Israel is a reliable individual, who believe in meeting deadline, whilst always delivering the best service. He strives to be professional when performing his functions and display a high level of respect for all parties involved. He will add value to his new employer, through his hard work and ability to adapt to challenges, insuring that he does everything to the best of his knowledge and skills.
Pros: Great opportunity for growth
Cons: Office politics
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Good with multi tasking
I have a total of 2 years work experience in this field and am confident that I am the best candidate for your vacancy My experience as a call center agent has taught me something which I believe is the essence of every company’s work – i.e. communication and customer service. I am experienced in taking inbound calls from customers regarding products and services and can easily handle even the frustrated callers and customers. I am capable of learning quickly and I will contribute in making the company more successful I consider my strong points as a hardworking, diligent, reliable, and strong willed and efficient. I am a fast learner and willing to partake in any programs which will enhance and improve my knowledge for the job at hand.
Pros: Easily handle overflow call volume
Cons: Security and privacy concerns
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Good experience
I'm challenged with solving and helping customers on different problems daily, collecting and rehabilitating accounts,arranging payment plan with them and submitting stats to supervisor
Pros: good experience
Cons: stressing working environment
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Excellent learning curve
Accenture is a great global company that has a vast work ethic standard and promotes good conduct from the staff. But it has plenty of projects and people who work in projects don't get paid as much as those who work in the head office. The staff morale is down and plenty of employees are not paid enough Working at Accenture is also fun, they believe in work hard but play more. There are initiatives and activities funded by the company to get the staff motivated and involved. The staff work closely together and encourage each other a lot. Accenture is a fast paced environment, extremely hectic, after knocking off you get home and continue working. I have learned to think on my feet and work smart.
Pros: Performance bonus
Cons: Long hours with little salary
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Excellent Learning Curve
I have improved my ability to prioritize and develop my interpersonal and group working skills. The people are awesome to work with. It is a high pressure area but there is alot of freedom to be yourself and innovative. I also came up with a system that made our work paperless and more digital,the challenging parts might be doing something new everyday,by challenging I mean going through old files and procedures that was challenging because most of the recruiting staff did not like the old procedures.
Pros: Freedom
Cons: Long hours
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Nice working enviroment
Working at accenture was very nice its a good company to work for and the people respect and love one another.we did assessments which also help us understand more about the call center enviroment and the importance of good customer service.
Pros: Great opportunity for school leavers
Cons: not giving permanent position
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Excellent learning opportunities
i work from 8:00-17:00 , Monday to Friday. we work as a team and as individuals. i and my colleagues help each other in terms of brainstorming. i have learned the basics of HTML,CSS and JAVA-SCRIPT. i have also learned office etiquette(how to behave in work environment). i have also learned how to control my emotions in a workplace(being emotional intelligent). i have enjoyed being in a corporate environment whereby we share ideas and learn new skill everyday. the most challenging aspect of the job is that i always have to solve the problem and not bring any problems.
Pros: great opportunity for acquiring new skills
Cons: office conflicts
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Excellent learning curve
-outbound calls to customers for security check -investigate suspicious accounts I.e New accounts and old accounts -keep records of suspicious activities Monitor and review electronic accounts and transaction for all existing accounts and possible fraud - Being analytical and focus with trends on money spent and conscious on how to direct calls to customers as well as on how to manipulate fraudsters. - handling calls for debt review - resolving queries for debt review. - assisting on cob queries
Pros: Room for growth
Cons: Working shifts
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Learning Journey
Remarkable experience of administering BMC Remedy 7.6/8.1 AR – Action Request Service Management tool. Huge knowledge of Remedy AR System Administration procedures Deep knowledge of creating Service Management technical support Familiarity with database management, HTTPS and SQL environments Amazing ability to grasp customer’s Remedy system Outstanding ability to implement technical solution Superior customer service skills Excellent analytical and problem solving skills Proficiency at troubleshooting complex issues utilizing available application logs and working with the vendor
Pros: promotions
Cons: Growth
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Growth
My normal day at work would be making sure all get done accurately because that affects supplier payments. I work in a team of four and I manage that all queries logged to us gets shared evenly amongst us, and that we reach our daily targets. We work well as a team and meet our SLA. Should one of our team member not be at work, we take calls in their box and slept it amongst our selves and action their queries so that none of us gets left behind, which could lead into backlog and more pressure. I have learned a lot regarding standing up for myself, being brave and mostly taking responsibily and running a team.
Pros: growth and development
Cons: no bonus, incentives or increase
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