Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Customer acquisition- inbound call center
customer acquisition- inbound call center September 05-current • we assist people from shops to activate customers contract • we assist in vetting • we also check if the customer qualify to take the contract or not • we do the decline review , portfolio increase upgrade, port in , approving the contract, increasing credit limit and transfer of ownership
Pros: YES
Cons: YES
Was this review helpful? 
+0 
-0
Excellent learning curve
1St line technical support to resellers and direct clients for broadband packages including broadband fibre, LTE, wireless, ADSL and vodacom satellite. We provide 1St line checks if system is still down we then escalate to 2nd line support where we would be liaison with clients following up on the service request logged to the 2nd line support. I have learnt that updating your client and showing your willingness to assist is the key to best customer service. I enjoy bringing a smile to each and every client I assist. My challenge is when I request assistance from someone and they don't deliver assistance on time bringing a bad name to the company.
Pros: great opportunity for growth
Cons: easy adapt to change and pressure
Was this review helpful? +0 -0
Top sales consultant
I'm a hard worker,passionate ,consistance and discipline .I'm a very committed worker and I love challenges and ibhave a will to succed.I'm a motivated person.I have the ability to work fast.
Pros: More experience
Cons: less working ours
Was this review helpful? +0 -0
I HAVE LEARNT LOTS OF STUFF HOW TO DEAL WITH CUSTOMERS
I AM A GOOD EMPLOYEE AND IM DOING MY JOB IN SUCH AN AMAZING WAY I HAVE A GOOD COMMUNICATING WITH MY COLLEGUES AND I HAVE LEARNT A LOT ABOUT MY JOB,,,WAS ENJOYING HELPING CUSTOMERS
Pros: I HAVE LEARN GOOD STAFF
Cons: TEACHING NEW STAFF NWE THINGS
Was this review helpful? +0 -0
Good working conditions, loads to learn and exposure to external learning
Work day starts early and usually extends even when you are home, but its the nature of the clients we have on our books I work with an awesome bunch of people who are equally if not more dedicated to our end users I have had the opportunity to study almost every year for my tenure thus far at Vodacom, but this has come from hard work myself I enjoy the people, the customers and the variety of the job The most challenging part of my job is that we service clients so we rarely have the luxury of not being connected to ensure their queries are always seen too.
Pros: Great opportunity to gain experience in a fast moving ICT company
Cons: little room for growth in the regions, long work hours
Was this review helpful? +0 -0
20 years broad ict experience in different industry verticals
I develop & maintain strategies Implementation of ict programmes Gather business requirements for it SaEnd to end process mapping Service delivery management
Pros: Great Combination of ict & business
Cons: Lenghty awareness sessiins
Was this review helpful? +0 -0
Great customer service experience
I came in having a clue about Vodacom but eventually through my hard work and being a team player I worked my way up. Working at Vodacom as a sales consultant made me realise how important it is to have a relationship with customers.
Pros: Hard worker
Cons: Working on Sunday
Was this review helpful? +0 -0
I have extensive experience in project management.
Ability to work with different people across all levels.Have good communication skills.I can work under pressure.I am passionate about project management.I have good organizationala skills
Pros: always learning new things
Cons: handle pressure
Was this review helpful? +0 -0
I WAS NOT FLUENT IN AFRIKAANS BUT AS TIME WENT BY I BECAME AN AFRIKAANER SPEAKER
ABOUT 8 HOURS A DAY MY DAY STARTS AT 9 OCLOCK AND WE DO THE NORM AND WHAT WE PASSIONATE ABOUT ANSWER CALLS ANS SERVE CUSTORMERS WHO ALWAYS COMPLAIN ABOUT DATA DISCOUNTS.I HAD A PROFFECIONAL FRIENDSHIP WITH MY COLLEAGES AND THEY WERE A TEAM WE HELPED EACH OTHER ALWAYS.MY BEST STREANGHTH IS THAT I CAN WORK UNDER PRESSURE AND BECAUSE OF THE WORK ETHIC THAT I HAVE I CAN MANAGE PRESSURE SO ENJOYED THE TENCENESS OFF HARD DAYS AT WORK.IT WAS CHALLENGING WHEN WE SHORT OF STUFF MEMBERS MAYBE SO OF US IS AT A SICK LEAVE OR ATTENDING EMERGENCY
Pros: GOOD WORKING ETHIC,I PREFER TO BE RESPECTED THAN LIKED I CAN MANAGE PRESSURE
Cons: LAZY FRIDAYS AND WE COULDNT WAIT TO GO HOME AND RESTBAFTER A LONG HARD DAY
Was this review helpful? +0 -0
Regulatory and Legal compliance
The Regulatory Affairs Department at Vodacom is constituted by a total of 9 employees who are all responsible for providing advice to the company on matters ranging from Economic Regulation, Market Regulation, Technical Regulation, Regulatory Law and Compliance. Roles and responsibilities are divided according to areas of responsibility. Department characterised by good and open working relationship with co workers and l am able to interact at all levels. One thing that l have learnt relates to open dialogue, consultation and engagement with co workers to seek their views on several issues. At the same time there is a need to take full ownership of the advice rendered. What l enjoy the most about my job is that there are no boundaries as l am allowed to think out of the box and provide solutions to matters at hand. There are several challenges associated with my work: - the extra hours to get the job done - convincing senior management team to adopt a less popular view
Pros: Opportunity for growth
Cons: Working hours
Was this review helpful? +0 -0
Latest Vodacom jobs
Reconciliation Administrator
Johannesburg
IT Desktop Support - 6 Month Contract
Johannesburg
Technical Trainer - Banking 6 Month
Johannesburg
Junior Project Administrator/Office Assistant
Gauteng
Junior Project Administrator/Office Assistant
Gauteng
Technical Trainer (Month to Month Contract)
Johannesburg
VODACOM TEAM LEADER : QUALITY ANALYST
Randburg
FTTH CONTACT CENTRE AGENT - VODACOM
Randburg
VODACOM PREPAID : CONTACT CENTRE AGENTS
Randburg
© Copyright 2024 Zigo.co.za All Rights Reserved.
