Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Great opportunities to grow
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Pros: Great culture, the entire company knows the end goal.
Cons: No retention policy, so great workers end up leaving.
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Typical work day
Typical day at work: Meeting for 15 min then go serve clients, start my admin and prepare to observe people and deal with clients, work for 8 hours and sometimes even 9 hours as I rarely take lunch.
Pros: Makes your character strong as you deal with a lot of angry clients daily
Cons: Long working hours
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Opportunity to grow
I am looking for a company that has a lot of opportunity for growth,to grow within the company and learn more.would like to study so I can better my chances of promotion.
Pros: Am looking for growth
Cons: I need to work less hours so I can have time to study
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Excellent learning grooming curve
Best foundation any employee needs to start getting into any industry. Capitec Bank has groomed me even more, made me cope even more under pressure and showed me that nothing is impossible. I recently received An Award for Best Service Consultant of 2016 in our Region. I am a naturally high striving worker. You wouldn't regret having me part of your company
Pros: Great chances of growth and promotion
Cons: Long hours
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Each day is a challenge and all I do is perform at my level best to get the job done.
I work with a great team that is always willing to share ideas in order for us to make our set gosls and standards. It's a great experience to work for Capitec bank because each day is a learning experience. I for example am 2IC and have the responsibility to make sure I plan the day. I must make sure that we have enough staff to perform. I also need to manage the que of he branch. I do review of the previous day's transactions. I also make sure that all service consultants are competent to do their job by giving them practice exercises. I then check if there is gaps and find ways to close them. I have a good relationship with the team. Everyday is a challenge and you have to think on your feet all the time and I enjoy that. One thing that makes me happy is to see a client walking out with satisfaction.
Pros: I am High potential Service Consultant which means that I am being trained to be an assistant branch manager.
Cons: Indeed long working hours
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Excellent learning curve
The most challenging aspect is the fact that I have worked hard to upgrade myself in terms of learning more about my job as well as my manager's duties and perfects it but still no promotion. I love my working relationship with my team as we are very straight forward individuals who re a group of hard ,dedicated being. I enjoy working with the caliber of clients we serve as they re mine workers whom are mostly illiterate therefore I have to adjust to their,be clear and straight forward when serving them They challenge me everyday as it is quite a task to sell and especially when new products are being introduced such as Remote Banking which needs them to be tech savvy and it gives me great joy when they seem keen and passionate about getting with the programme.
Pros: people skils and polishes my selling skills
Cons: no growth and long hourd
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Challenges for growth
Working as a group is always a challenge,especially when it comes to decision making,it takes longer but the conclusion will benefit a bigger number of people. working long hours is not a problem as you reap the rewards most of the time. My challenges are when it comes to patience,However I've made a calender and time span plan to be able monitor how long work has to take And I've seen change. We work from 8 till 6 Mon-Friday and 8-3 Sat and Sun. we deal client service and telesales which helps in reaching a broader client base.
Pros: great opportunity for growth
Cons: Working Mon to Sunday
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Im open for new opportunities and growing in knowledge, strength and abilities
im easy to work with and i believe in work free environment and healthy working relations with co- workers. I learned to be assertive in general Admin and compiling reports, adhering to the sales performance and the daily reporting on required activity. Admin and compiling is my speciality and leaving a positive footprint around my space and others.
Pros: experience in different sectors of life and growth in economical expertise
Cons: to work 6 days a week
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Great challenge to customer care
Capitec is a great bank to work in , the environment is challenging and sophisticated however it builds a strong character and teaches one on how to deal with different personalities. The team spirit is there and encouraging and the feeling of being able to assist people is just amazing, you learn alot.
Pros: Great for interpersonal skills
Cons: Long hours especially weekends
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How to deal with clients
On boarding of new employees is what l enjoy the most and doing arrears investigation is my passion. Running the branch in the absence of the branch Manager gives me more time to know the stuff very well. Doing loan mandates and doing day to day administration is key in learning business. Coming up with action plans on how to meet our target and doing coaching is what l do best and l have a good relationship with my stuff and l handle conflicts very well.
Pros: Did go for interview for our forensic department
Cons: 8 hours that l work and even late
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