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Leadership

Capitec Bank Reviews

 

Great challenge to customer care

Capitec is a great bank to work in , the environment is challenging and sophisticated however it builds a strong character and teaches one on how to deal with different personalities. The team spirit is there and encouraging and the feeling of being able to assist people is just amazing, you learn alot.

Pros: Great for interpersonal skills
Cons: Long hours especially weekends

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Typical work day

Typical day at work: Meeting for 15 min then go serve clients, start my admin and prepare to observe people and deal with clients, work for 8 hours and sometimes even 9 hours as I rarely take lunch.

Pros: Makes your character strong as you deal with a lot of angry clients daily
Cons: Long working hours

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Pros:
Cons:

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Was a good learning experience

Helping me grow was the perfect position. But now... I'm not going anywhere and my life and needs changed as I grew.. I need to think about my baby and time. I'm ALWAYS at work leaving no time for anything else. Work environment is very stressfull

Pros: Learning and growing
Cons: Very long hours unfair promotions

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Perfect way to start your career

my field of work has helped me reach my potential as it gives you a platform to exercise your thinking abilities, decision making and keeping up in a fast paced environment.

Pros: hardly ever promotes though
Cons: long hours

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I have learnt so much about servive efficiency

Capitec has taught me so much about myself now i know i can work very well under pressure. The bank gets hectic busy but through that busy period you can not make any errors or that can cost the company so you have to be quick and efficient. Working with a team is always great as you guys can help each other to get the job done quicker

Pros: Great opportunity for learning about service
Cons: Capitec has the longest hours

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It has taught me how to deal with different types of customers.

- A typical work day: Normal - Your relationship with co-workers: Friendly enviroment - What you have learnt: How to deal with clients - What you enjoy most : Offering helping hand - The most challenging aspects of the job: Assisting a client that is using an uncomfortable language.

Pros: n/a
Cons: n/a

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Growth opportunity

It's a great environment. There is opportunity for growth. to get increased salary you need to perform. targets should be met at all times. You have to be energetic for when there is lots of clients. you need to work effectively and efficiently. you get to come across different types of people and learn on how to handle people's behaviour. you learn different approaches. create long lasting relationship with clients. you have to think out of the box.

Pros: team awards. great benefits. team building
Cons: Long working hours. work during weekends

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Learning and growing

i work well with different people everyday, culture and language. i work well in a team with independent thinking. i have to respect people, to listen and to work hard in order to for me to archive good result and reach my goals. i enjoy sharing ideas, giving advises to people everyday and to be listened to. working with most difficult client who does not want to listen.

Pros: there is promotions
Cons: long working hours to make sure all our clients are satisfied

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How to deal with clients

On boarding of new employees is what l enjoy the most and doing arrears investigation is my passion. Running the branch in the absence of the branch Manager gives me more time to know the stuff very well. Doing loan mandates and doing day to day administration is key in learning business. Coming up with action plans on how to meet our target and doing coaching is what l do best and l have a good relationship with my stuff and l handle conflicts very well.

Pros: Did go for interview for our forensic department
Cons: 8 hours that l work and even late

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