Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Typical work day
Typical day at work: Meeting for 15 min then go serve clients, start my admin and prepare to observe people and deal with clients, work for 8 hours and sometimes even 9 hours as I rarely take lunch.
Pros: Makes your character strong as you deal with a lot of angry clients daily
Cons: Long working hours
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Im open for new opportunities and growing in knowledge, strength and abilities
im easy to work with and i believe in work free environment and healthy working relations with co- workers. I learned to be assertive in general Admin and compiling reports, adhering to the sales performance and the daily reporting on required activity. Admin and compiling is my speciality and leaving a positive footprint around my space and others.
Pros: experience in different sectors of life and growth in economical expertise
Cons: to work 6 days a week
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Opportunity to grow
I am looking for a company that has a lot of opportunity for growth,to grow within the company and learn more.would like to study so I can better my chances of promotion.
Pros: Am looking for growth
Cons: I need to work less hours so I can have time to study
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Great learning experience and self development opportunities,interdependence
daily and monthly report analysis, coaching and development of staff members. daily performance reviews, service observation. I enjoy report analysis, interacting with my team to derive action plans and understanding people. there is also more interaction with clients to an extend that at times I resume role of a consultant. most challenging part is dealing with subordinates that resist change and unruly clients and also having to report om various activities during peak times when one should be managing service floor effectively.
Pros: self development
Cons: long working hours with limited promotion opportunities given the structure
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Great challenge to customer care
Capitec is a great bank to work in , the environment is challenging and sophisticated however it builds a strong character and teaches one on how to deal with different personalities. The team spirit is there and encouraging and the feeling of being able to assist people is just amazing, you learn alot.
Pros: Great for interpersonal skills
Cons: Long hours especially weekends
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Summary of my workplace
I am Gloria ndou, currently working as a branch manger in capitec bank, working for capitec bank had taught me a lot in terms of how to grow your profitability .how to stay motivated and how to motivate others to reach business objectives.i have grow confidence in working with people , resolving conflict among s other and how to handle clients complain and how to aquire new business to increase profitability.I enjoy helping clients a lotr whenever they have any challenges and I enjoy that evertime I have to brainstorm with my team if we have to achieve some of our golas . I have learn to maintain the moral of the team on daily basis by motivating them and giving them support and always be there for them if they need any assistance.The challenge is when you get new peoples who don't understand the business whereby yopu need to make sure they understand the business objectives and how to drive them successfully
Pros: there i an opportunity of growth
Cons: long working hours
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Performance management
To drive performance management you need to clarify expectations for targets set and monitor it daily, weekly and monthly by means of communication such as weekly individual calls, daily visits, daily feedback, implementation of corrective action plans in order to achieve target or achieve positive growth and identify gaps with teams or individuals and train or couch to achieve objective of company.
Pros: Continues learning
Cons: Limited benefits
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Stepping stone
Working at capitec has given me knowledge of not just the finance industry but the customer service satisfaction delivery aspects as well. It requires high levels of energy and abilities of both independance and team work to be the best. Target driven means consistently pushing yourself beyond boundaries.
Pros: Great for gaining knowledge and experience
Cons: Long working hours
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Good starter job
I love helping people and my job gives me an opportunity to serve people. I don't feel valued and I hate the working condition when it come to safety. I am not comfortable as anyone can walk in and do as they please and go.
Pros: Stable job
Cons: Long hours
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Service consultant
I provide excellent through consultation opening of accounts, granting of loan ,enquiries and cash handling. I gather and capture information ,administration and telemarketing.
Pros: Working as team as we are the small group and also setting yourself a target to meet the branch needs if you do not bring your pie in the plate . It has thought me self confidence as it was my first real job and opportunity for growth.
Cons: 8 ,hour's
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