Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent communication skills
• Good interpersonal relations • Attention to details .Good relationship with my clients and the people am working with And what i really like about my job is the fact that you get a chance to grow and learn more ,there are compliance that need to be done to educate me every now and then
Pros: great opportunity for growth
Cons: no long hours
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Responsibilities
*Receive Fica documents from customers from all Absa branches via Sybrin system which allocates the workflow in a queuing methodology *Validate that the documents received from the system and ensure that it is in accordance with the business rules and regulatory requirements. *Check customers acceptance screening applications(CASA) for the sequence number ,reference number , account number , identity number , name and surname and contact details of customers. *Check documents to verify that the first check verification done by branch employess has been acknowledged correctly. *Check that the imagined document that it is compliant and if not compliant return back to branch via the Sybrin system for them to correct and remediate. *Sort documents received from branches and index them according to the headers on the System for easy retrieval and references.
Pros: willing
Cons: eager
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COVER LETTER
Dear Sir / Madam I Nneheng Gabisile Rika Khanye would like to apply for the above mentioned position .I am an ambitious ,innovative , independent and a smart worker who is willing to learn and explore new things in life .I am effective and efficient person who has good communication skills and good with customer service . I have the ability to work under pressure and meet deadline when need be . I also like to do things right the first time ,delivering quality work not forgetting customer feedback ,as I strongly believe that first impressions counts and saves money and time . I am a people’s person which makes it easier for me to adapt and adjust quick to the people and the changes that we come across everyday and with my personality I am able to work well individually as well as in a team . I therefore request to be given an opportunity to prove myself in you company and contribute in a positive way . Thank you Regards Nneheng Gabisile Rika Khanye
Pros: HARD WORKER
Cons: TIME MANAGEMENT
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Dont know
There is always a time to learn in life but that should not be forever,i feel used and under paid after 8 year s of working for the company and still sitting on the same position but doing other ppl s jobs with no recognition is very bad...wish I could find something very challenging...
Pros: promotion is what I need
Cons: boring it is to do same thing for too long
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: Communication skills : Professional and independent
I work at retail, working with customers has taught me to have self control, self discipline. And work more as team work and independent as well. I have integrity and respect for people, I have learnt to act people equal irrespective if gender , age and ethics, Im a fast learner
Pros: Always ego to learn.
Cons: friendly, work with all team
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Salary riew
Salary riew in order to check current salary scale compared to the work experience and number of year's experied in the current role being perfomed to check if i'ts market related
Pros: Staff rates on credit scoring and medical aid , staff account ,maternity benefits,pension funds
Cons: Freedom to choose own union
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Knowledge achieved
I have learned different skills while working for this company and gained more knowledge.I enjoyed working with my clients and seeing them being happy after resolving their enquiries that was putting a smile to my face.My customer service and communication skills improved.I have learned to be honest , reliable, adapt to change easily.Accuracy was required daily. Most challenging Not getting enough time to study and sometimes working long hours . Having to give the recognation or praise where is not due.
Pros: Learning Curve and lots of knowledge.
Cons: Long working hours and having to work on Saturdays.
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A passionate employee, self managed and effective time management
A day at work always interesting because is a new day,a great team player.collaborate well with my team member ,i have learnt about patience with people and that we different in our own ways, customer is the key ,team building always best times because we get to know each other
Pros: we working with respect,intergrity,service,excellency and stewardship.we leave things better than the way we found them
Cons: zero tolerance on non adherance of policies and procedure
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It is quite an experience.
I work from Mon to Frid 8am to 4:30pm and saturdays 8am to 11:30am. My day to day work includes providing excellent customer service to ABSA customers and that entitles pringtingout statements, issuing of debit and credit cards. Issuing out of cheque and deposit books, logging of CCP cases for ATM complaints and log fraud cases. Always making sure that all customer's querries are resolved at first point of contact. I work very well with my fellow colleagues and my line manager.
Pros: The work is very challenging because sometimes one have to deal with irate customers.
Cons: over worked and under paid.
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Team player
In my current role as a Fulfilment Consultant at Absa, I have been responsible for finalising and fulfilling applications which comes from front office, dealing with credit application, manual and scored, which when coupled with my enthusiasm and dedication as a Consultant who has completed sales and service NQF level 5, has helped the business to achieve its targets.
Pros: time management
Cons: service delivery
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