Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent Learning Curve
Being employed at the WNS company has opened many doors for me and I have learnt a lot as an individual and as a sales person. The company holds strong values of Team work and also encourages personal growth of every employee. As an SMBS Otbound agent I handle small, medium business enterprises. This gives me a sense of responsibility as I have to provide solutions for the businesses and maintain clients relationship. I contact customers on a daily basis introducing new products, upgrading and upselling to make their business efficient. This includes products such as Mobile, LTE, Fibre and FLLA. I have learnt a lot over the past 3 years but most of all is to be true to who you are and stand for your values so no matter where you go you don’t compromise your worth.
Pros: Great opportunity for earning commission
Cons: Working hours
Was this review helpful? 
+0 
-0
Good working place
I believe that I am very much qualified for this position because I am able to work under pressure filled environment, I am able to meet deadlines whenever I am required to and exceed the targets given to me. Lastly I put my best effort in everything I do until I master it and can pass on that knowledge to the next person. This has made me the top agent in my team and I know if I continue in the path I am heading towards I will be an asset to the business.
Pros: good working hours mon- fri
Cons: no growth within the business.
Was this review helpful? +0 -0
Excellent customer care skills,Taught me the ability multi-task
A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.
Pros: Great opportunity to getting ahead in the company.
Cons: Long working hours
Was this review helpful? +0 -0
My review about working at WNS
Good day, Kindly be advised, I started working for WNS on the 02/07/2018 in Century City and my experience has been blessed at the company. A typical day for me at WNS is logging in @09:00 am UK time as that is the time when the dialler goes ready. My call to business clients, is to collect money on overdue invoices and to assist the customer to stay out of debt. I can also assist with taking a payments while being on the call, clearing the customer invoice immediately. My relationship with my co-workers are amazing, there is a lot of love, support, understanding, coaching, on the floor between the pods. This is my first time working in a call center but I have learned and gained so much while being here. The thing I enjoy about my work is the staff I work with, the learning opportunities being given example "Lynda.com" and being able to have a good working relationship with our managers. The most challenging aspects I would say was getting use to an ascent and being confident on the call.
Pros: You have to work more than 12 months before applying for a promotion
Cons: The company or business do Shifts but doesn't offer transport
Was this review helpful? +0 -0
Excellent customer care skills,Taught me the ability multi-task.
A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.
Pros: Great opportunity to getting ahead in the company.
Cons: Long working hours
Was this review helpful? +0 -0
Very Fast learner and love challenges when I work
My Current work environment is challenging and enjoy it. A typical work in the office is all about enjoying my work and solving the customers problem and leaving my customers happy is what makes me happy. The relationship with my co- workers is very much more of family always solving problem together. I Have learnt very much technical issue that I never knew about and much more into customer service side, What I enjoy the most leaving my customers happy and having my co-workers around me. Most Challenging issue is not getting the customers issue resolved and not getting a technician assigned on the customers fault where as the fault has been logged for a long time, that is what frustrates me
Pros: Its the opportunity of expiriencing your managers seat
Cons: long hours
Was this review helpful? +0 -0
Great work experience
Have a great team spirit, get well along with my fellow colleagues i consider them to be amazing people in and out of the business area. I have learnt to be more patient and to be more driven as i have been in the past.
Pros: Great experience learned where customers and responsibility was concerned
Cons: Flexible working hours, if it was that i could start at 8h30-6pm it would have worked amazing.
Was this review helpful? +0 -0
Excellent learning curve
I work well with others as i am a great team player . I learn fast and well from others , I am always willing to help others . I am able to set deadlines and achieve them .
Pros: Would love to work at a company with growth
Cons: long hours
Was this review helpful? +0 -0
Good with SQL and Business analyst
Dear Recruitment Kindly accept my motivational letter for the junior information officer. I have experience in Application Management with a demonstrated history of working in the information technology and financial services industry. Skilled in Research, Customer Service, Communication, Presentation Skills, and Microsoft Office. Strong program and project management professional with more than 6 years’ work experience, I am adept in identifying business needs and determining solutions to business problems and communication. Furthermore, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate customer service and communication skills, I excel at; SQL Micro Soft Excel Project Management Customer service In addition to our need
Pros: great opportunity
Cons: long working hours
Was this review helpful? +0 -0
Self sufficient,work well under pressure, patient, very calm, empathetic.
My typical day at work would start at the canteen with a quick catch up session with my friend. I later go to my managers work station 15 minutes before our shift start for our buzz session as a team, it sets a tone for the day. Even though we work all day we still find time to laugh with my colleagues. Most challenging aspect would be sometimes you want to assist the customer but due to company protocol we unable to. What i enjoy the most is popcorn Fridays.
Pros: Growth opportunities
Cons: Long hours
Was this review helpful? +0 -0
Latest Wns jobs
© Copyright 2024 Zigo.co.za All Rights Reserved.
