Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
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Pros: Great opportunity
Cons: None
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Excellent working invironment
Wokrking at Webhelp is a good experiance , normal working invironment. the people here are very nice , even the team managers are very helpful and very nice. I have learnt a lot from the company. The best moments were when i received my incentive of the full amount , that basically means i met all the requirements as an individual on my team. The most challenging part of the job , is the shifts until 1.00 pm and salary is not enough, which is not a good thing for me. Either than than that , everything is fine.
Pros: incentive
Cons: night shift hours
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Passionate
We need to log in because we get calls from customers service advisors for help, in the meantime we dealing with customers emails in which 7 emails per hour are required. We have quite a few work types but the customer emails are the bulk of our work. I am also one of the few agents who are selected to deal with customer formal complaints in which the company can be sued if dealt with incorrectly. My teammates often need my assistance with complicated queries and I enjoyed offering my help. I would also help my manager with his tasks from time to time because I'm eager to grow.
Pros: Growth
Cons: Impatient
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Working with people
I am a very hard worker i have more then two years in customer service experience in retail and call center i am very fast learner and like new challenges and like to learn new stuf every day
Pros: Learning new stuf
Cons: Work straight shuft
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Good learning curve
deals with UK based customers,helping them with their phone bills and any phone related queries.Also helps with online shopping and solving issues with their deliveries and tracking orders
Pros: great international exposure
Cons: long working hours
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Good platform for development if connected.
I learned how to deal with difficult customers and standing my ground and selling the company positively. I have also mastered how to keep calm when customers are shouting & swearing. The environment I work in is quite stressful and you have to make use of your off days wisely and take time to rest. Working with different time zones also makes it very challenging.
Pros: Good prospect for development
Cons: Working with different time zone.
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Great customer service
A typical day at work, speaking to customer's, trying your best to deal with their queries. some really difficult and some really easy. Working with my colleagues has to be the best experience because we have learnt how to work with one another. I have learnt some great customer skills. challenging aspects are the working hours
Pros: Learning how to work with colleagues
Cons: Shifts
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Top ten
On a daily basis at work , I answer all incoming calls and assisting customers via telephone. We have busy days like debits date and month end are the busiest , i work within a team of 7 including my mananger it is such an awesome group I always looking forward to work with the team and we get along so well as we the same age group and have so much in common. I have learnt that customer service is beyond than just assisting customer and i enjoy working with people and knowing that i am making someone life easier and providing them with the know how on how they can improve their lives with their service provider
Pros: There is room for growth
Cons: Transport issues, Working less hours
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Great learning curve
A typical day at work consisted of a lot of changes, from taking calls to making calls to sending emails and sometimes even taking calls for other departments when they’re having their team briefs & when short staffed we’d take vote calls which were customers calling instead of the usual clients that we delt with. I was part of the first intake when the campaign started so we were known by everyone & we all got along, it was like a big family. Great working environment & the vibe at work. I’ve learnt so much, I have to much to be grateful for. My call handling skills have improved, the professionalism has improved so much and even the way you draft an email has stuck. The most challenging aspect of my job would be the other admin stuff that we were not really trained on and had to learn along the way but in time I got the hang of everything & so much more.
Pros: Great working environment
Cons: No growth as promised
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Harsh learning curve
Webhelp taught me how to knuckle Down and work through any tough situation. I've met many new people who are using this place as a stepping stone but it would really be enjoyable to work here if the systems were updated . I would have also enjoyed more transparency in terms of promotions
Pros: Great place as a starting point
Cons: Long hours,unfair treatment,discrimination
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