Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good company
Good company to work for. Great relationship with my peers. Learning has been good because one can take their own initiative to up skill themselves. The bank takes very good care of its employees in terms of bonuses, company product rates, benefit as well as medical aid. The challenges are securing educational financial aid and rising up the corporate ladder, there is no recognition whatsoever.
Pros: Great incentives and employee benefits
Cons: Less promotion opportunites
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Monitoring the movemt of bank personeel and asserts
customer servicess controroom operator access control surveillance functions monitoring of bank asserts movement of cash vehicles reporting of faulty equipment create security awereness team work Being proactive I enjoyed to provide customer services to enforce procesure checking emergency equipment monthly attending courses first aid and fire firefighter writing report supervising the contractors
Pros: when the situation is not challenging
Cons: team player
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I have become an atm custodian
Well I had a great time working with other colleagues that we were in the same department and the company provided with minimum benefits. I have learnt about banking and investment and what have enjoyed most was being an atm custodian. The challenging part was dealing with complaints but I handled then in proper way.
Pros: Getting a better salary
Cons: Working on a Sunday
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Application for the employment
Application for the employment I started working for Standard Bank in April 2004 as a Customer Information Consultant at Berry’s Corner. I then worked through Quest Personnel as a Customer Service Consultant/ Enquiries, working mostly with Mzantsi Account. On 01 August 2005 I was permanently employed as a Customer Service Consultant and now I am a Fraud Analyst at Forensic Department from 2009 until present. I upskilled myself by seeking more information and helping other departments to process Cheque account, credit cards, RCP’s, Society schemes and also Home loans account. Allow me to emphasise that I am a dedicated and hardworking person and willing to go the extra mile. My friendly character makes it possible for me to communicate with all types of people. I would like to be considered for the position because I am high spirited and enthusiastic. I am a consistent worker and extremely thorough.
Pros: : Investigate and analyse Homeowners Claims, Commercial, Motor and Non-Motor Claims, Funeral, Hospital Cash Plans, Credit life claims to reduce fraud and to identify risks. Specify and recommend control frameworks in managing risk, preventing and detecting irregularities of which fraud makes up the key component. Assisting management in limiting the loss to the bank due to fraud, theft, dishonety and negligence. Use investigation procedures to identify fraud and high risk cases. Investigate all incidents in a professional and cost effective manner. Doing staff investigation and SAICB Queries and also Monthly Stats for Credit Life, Compile Investigations Preliminary Report and send to our stakeholders, Capturing cases on Case Management, Doing physical investigation with our investigators.
Cons: : Investigate and analyse Homeowners Claims, Commercial, Motor and Non-Motor Claims, Funeral, Hospital Cash Plans, Credit life claims to reduce fraud and to identify risks. Specify and recommend control frameworks in managing risk, preventing and detecting irregularities of which fraud makes up the key component. Assisting management in limiting the loss to the bank due to fraud, theft, dishonety and negligence. Use investigation procedures to identify fraud and high risk cases. Investigate all incidents in a professional and cost effective manner. Doing staff investigation and SAICB Queries and also Monthly Stats for Credit Life, Compile Investigations Preliminary Report and send to our stakeholders, Capturing cases on Case Management, Doing physical investigation with our investigators.
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7 years of experience
Seeing to different customers, work well with co workers, gained alot of experience in the different departments, I love working with people, challenges include irate customers.
Pros: great promotion opportunities
Cons: includes working on saturdays
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You learn something new everyday
at my company adherence and scheduling is important which has taught me to be prompt at all times we have targets which has to be met which is an advantage as the harder you work the higher your bonus
Pros: hard work pays off
Cons: working hours
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Great learning curve
My work experience at Standard Bank has created a platform for me to learn more about myself and how to handle myself in certain situations and/or conflicts. I was also exposed to a very impeccable level of professionalism. I have exceptional written and verbal communication skills, good leadership skills and work well under pressure. My character was moulded and crafted by the staff and managers of the company.
Pros: great learning opportunity
Cons: Long unpaid hours
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See below
Business analysis Solutions architecture Systems analysis Project Management Data analysis Customer relationship management (South Africa and Africa) Change management Business Development Project sizing
Pros: none
Cons: None
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Career Summary and Skills
Segment Management: Customer Value Proposition Design; Customer Insights & Behavior Product and Pricing Management Campaign Management: Product Acquisition; Cross-Sell ; Retention Budgeting and Reporting Customer Experience Strategy and Design Leadership and Management: People; Process and Stakeholder Management Credit Collections Policies and Procedures
Pros: Enrichment of Business Accumen and Experience
Cons: Exploring new opportunities
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Excellent Learning Curve
I enjoy doing customer service on a daily basis. I have learn a lot on the current post , but with the help of my previous customer service with different Companies that I worked for before. I have a good customer service to my clients and my relationship with colleagues is very good. I always go an extra mile with my clients and work in detail. I enjoy attending to different customer queries and make sure that every customer that I deal writhe is happy after I consulted with. Most challenging thing is having to deal with complicated issues, but I make sure that I consult my superiors for assistance so that at the end of the day the customer is assisted
Pros: It's a great place to work, having to attend to different types of Client, with different challenges everyday. The job is to much enjoyable.
Cons: It's not a full day shift, I only need to work half day. Will have to wait for 2 years in order to climb a corporate ladder in the Company or to get a full day shift.
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