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Being a Quality Assurance Consultant at Standardbank
My day to day Job entails me listening to Outbound Sales calls done by our Sales team in order to assess the quality of calls and identify any risk and compliance gaps on those calls. Should there be any Risk or Compliance gaps identified, a report for coaching is sent out and client is contacted in order to correct the information provided. I work well with my team as I have an open door policy where my team has access to reaching me for assistance or guidance on what they might not be sure off. I engaged with them by having weekly connect sessions in order to iron out obstacles. What I have learned in my roles people skills, communication and building on relationships is very importance and if you don't have that then you wont survive in the role. What Is challenging is having to deal with agents that constantly chase after numbers instead of quality of the call however training and coaching becomes a continuous intervention with those particular individuals.
Pros: Grown and development is vital to any employee therefore everyone is working towards improving themselves and getting on the next level in terms of their careers
Cons: Working weekends is not an option unless its urgent matters that requires your attention
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Business analysis Solutions architecture Systems analysis Project Management Data analysis Customer relationship management (South Africa and Africa) Change management Business Development Project sizing
Pros: none
Cons: None
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I have learnt to put customer as my first priority because i am here to deliver good services.
I believe I can be an asset to the company working with the team towards achieving the vision and goals set by management. I am friendly person and open minded in learning new things in my industry and continuous personal improvement in my work. i know first hand about working in a team , thus I will have no problem to embrace the culture of the company or working with people for the improvement of the business. if given this opportunity I will work hard and effectively to meet the needs of customers, understand the systems and the company culture. I enjoy team work a lot and make sure that customers have trust on me. my relationship with my co -workers is good because if you don't understand anything especially the related work you have to ask because we are here to help one another and we are team.
Pros: it is not difficult because we are familys
Cons: long working hours i enjoy most becasue even if i ma off i am going to working to check my mail and see if i have any outstanding or quiries so that i can do follow ups with clients
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Good for growth and discipline
For me as a typical day a work is when I processed so many deposits and withdrawal on a single day,we work different shifts so the relationship with co-workers is minimal,Since working for the bank I've learnt that banks are making to much money over people debts and they encourage debts from people,I enjoy facing people and hear their views and some encouraging you to be more in your life,however I'm not passionate about banking.What challenging is to convince customers to be in debt for the bank to make more profit.
Pros: Caring environment
Cons: Working shifs and doing one thing
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Understanding peoples
Always dealing with customers , and have a good relationship with team , leaning every day new things from my team members and customers. I have learn that if I don't no things I refer it to the manager and she will assist me . selling company products and reaching my targets. when I get a difficult customers and when she or he ask questions and I don't no the answer, I always be honest to the customer that I am going to refer to my manager then I get back to him or, her.
Pros: commit your self
Cons: Leaning every day
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Excellent learning growth
Hunadi is an adaptable and determined individual that seek to utilise her strong relationship and stakeholder management skills to drive outcomes in her endeavours. She has deep product and technical knowledge in electronic banking channels
Pros: Great opportunity
Cons: Long hours
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Forex
my job entails paying attention to detail. ensuring that I am vigilant at all times when passing through payments locally and abroad. I have a good customer relationships with the people I deal with . I have learnt forex locally and internationally and swift as well. I have gained a lot of experience in terms of payments, invoices debtors and creditors . I enjoy a challenge and I am very analytical which enable me to identify if its possible to make processes more simpler. the most challenging for me is when my team does not work together in order to win at the end ,therefor I am truly a team player in the business ensuring at the end we have a happy customer
Pros: identifying what could be automated
Cons: i dont mind wrking long hours aslong as i reep the reward
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Growth and development
Standard bank is great company to work for. And I have been a consultant for the past 4 years. I worked 170 hrs per month but normally exceeded my working hours due to follow ups and some other administrative duties. I used to have a great relationship with all my colleagues and manager, we were one. I have learned a lot in short space of time, I was even assisting the prestige banking when the prestige banker is off sick or on leave. What I enjoyed mostly is to closely with my line manager as she taught me a lot on how to grab opportunities and growing yourself as individual within the organisation. The most challenging aspect were just late lunches when we very busy and no one could relief us or assist us.
Pros: Learning curve and taking a different role to learn more about other entities.
Cons: Taking late lunch
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Great learning opportunity
It has been a great journey. Some departments were merged and I was part of the transition. It was not easy to adapt to change but it was worth is because I am multi skilled now. I am more well-informed and more efficient. I have improved on my leadership skills. I have been a senior consultant (card specialist), buddy mentor, acting Team Leader, top performer, was on the wall of fame in 2018,nominated for Mark of excellence.
Pros: Great opportunity to gain experience and growth.
Cons: Awkward working hours
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About me
I am a all rounder HC practitioner with over 19 years experience in my career. I have a passion for growing my people and excellent partnering experience. I enjoy networking, Industriql relations, Problem solving, and all aspects within HR. I have since been involved with driving Diversity and Inclusion (Transformation) strategy for the group. That has afforded me an opportunity to be a disruptor within the Organisation and holding Leadership accountable in ensuring the achievement of the Emploment Equity targets and transformation of the corporate culture. I am versatile and eager to learn. I work hard to ensure that all my goals are achieved and those of the people working with/ for me. I believe in constant learning and development. The most challenging part of my role is ensuring buy in from leadership and staff in general. I believe in constant engagement and empathy.
Pros: Great opportunity for promotion and challenge
Cons: Long working hours
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