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Discovery Reviews

 

Discovery experience

It's been am excellent learning and growing curve I have have gotten to know myself a lot more within corporate. I am now more organised and alert with regards to my work and deadlinestuff provided. I am more comfortable to work on my own or in a team as I have have confidence in my abilities and inputs.

Pros: 2 bonus a year
Cons: Fewer growth opportunities

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Great experience gained

I work in a call centre environment dealing directly with clients and brokers. Our department focuses on the DQ Track and Vitality drive aspect of the company. I genuinely have a good relationship with co-workers keeping the environment professional. what i enjoy most is building relationships with clients and brokers however it becomes frustrating or a challenge as there is not much room for growth.

Pros: Great client ratings
Cons: Not much room for growth

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Very challenging and exciting job environment

Assisting customers in a high-volume workload within a deadline-driven environment. Assisting irate/angry callers, repair trust, locate resources for problem resolution and design best-option solutions on first call resolution standards. • Handling of admin, inbound and outbound functions. • Customer service and resolving customer queries on their accounts. I start early latest shift which is 9:30 am to 6 pm. Call volume is at its peak where customers are querying all sorts of things from financial queries to complex website navigation queries. Our work environment is very busy and vibrant as we are in the servicing department. I have learnt that different people have many ways to convey the same thing so patience needs to be a number 1 trait in this field and working in teams helps resolving customers queries much quicker especially if you have build good relationships with back office teams e.g IT department.

Pros: Many different departments to grow in.
Cons: Awkward shifts

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Great growth

I believe that working in Discovery there are a lot of things that i have benefited from. The problem i have that the department i work with does not live the company values. I have learnt about Medical aids and the reasons for many things paying or not paying.

Pros: Fast tracking promotions
Cons: Night shift

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Excellent learning curve

This is a very nice Corporate company to work for. My work is very busy as I am the the face of Discovery where each employee would come to me for any queries etc.

Pros: Great opportunities in the call centre
Cons: long working hours

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Good learning environment

Working for a Call centre is exciting but has lot of pressure and you be target driven, I enjoy working as a sales consultant as you get a chance to communicate with different type of people put your self in peoples shoes and give good customer service from your heart.

Pros: Growth
Cons: long working hourse depending on your perfomance

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Great opportunity

I am a Human Resources professional with experience in talent sourcing, channel management, client relations and marketing. She brings systems understanding, headhunting, recruitment, training, stakeholder engagement and good business acumen. She is also familiar with the legislative requirements that govern the human resources function. Phomelelo is a great communicator, strategic, innovative and passionate about people development. She would like to explore human resource oriented roles with emphasis on human resources.

Pros: Great opportunity for promotion
Cons: No systems in place

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Life changing opportunity

I really enjoy working for the regional branch manager she's a great person honestly I feel things are not working out with the girls in the office - office politics, I have learned a lot about time management and how to be productive, and organized, it's very important to be well organized and dedicated to duties. I find it easy to build relationships with clients and always kept them happy,

Pros: Great learning curve
Cons: Office politics

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Excellent learning curve

I am a young male who is responsible and very much interested in doing things that will increase my knowledge. I am always ready for new challenges, reliable, learn quickly and able to apply knowledge and skills. I am very organized, competitive, calculated risk taker, understanding, motivator, team player and self-motivated. I am flexible, helpful, creative and eager to learn. I am initiative, innovative and have the ability to handle pressure

Pros: Great opportunity for growth
Cons: Working on weekends

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Learning how to do cash allocations for our direct deposits

My primary role is New Business- I get to create a new group from the beginning, check if all the documents required are attached and if not request for the outstanding. Do Quality Assurance on members that have been captured and process them, within that I take calls from the brokers, franchise as well as clients. When New business is not hectic I help with cash allocations- once we've received a schedule from the employer for the money that is reflecting on the discovery account. Match it and send it for allocations. We work well as a team help each other when one is having too much work. I enjoy and love knowing that we work well as a team in ensuring that we meet the SLA and exceeding the clients expectations. Complex queries are the challenging part because you need to investigate cases that were done incorrectly by someone else but getting to resolving it is quite fulfilling.

Pros: Getting to learn all the functions within the team
Cons: Need to work within SLA

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