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Iinet Reviews

 

Excellent learning curve

- Long in system 1 hour before shift - Excellent relationship with co workers - Picked up more experience while working with offshore clients - making a customer happy - working a 2am shift to 10:30 am on a weekend, while not having time to spent with my kids

Pros: Great oppertunity for a learning experience
Cons: Night shift

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Excellent learning experience

A great environment to learn how to deal with customers Friendly environment where everyone is like family Challenging aspects are balancing work and life because of the night shifts Learnt customer is the boss Overall Great opportunity to improve communications skills.

Pros: Great way to improve customer satisfaction
Cons: Night Shift

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Eg Fast growth

Life at iiNet.. - A work day is extremely busy, i get to work and there are 450+ customers waiting on the line to be assisted. Have to try and manage call handling time to assist at least 50+ customers a day. I love working under pressure though. - I am very close with my co-workers. I am like a mother figure to them. I have the type of personality that gets along with anyone. - I have learnt how to be punctual. I have learned how to work in a team. I have learnt how to be independant. I have learnt great communication skills. - What i enjoy most is assisting people who doesnt know what to do. Providing awesome customer service and placing someone before me - Speaking to clients that are frustrated and angry and I have to remain calm

Pros: Fast growth
Cons: Shifts

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IT support, Team work, customer services and promoting products.

Typical day of work -taking calls -team meetings -stats reviews -coaching -coordinating -professional relationship with co-workers -working under pressure -dealing with customers -I like helping people and getting their internet connection restored -challenges was dealing with customers thats not computer literate but the great part is educating them with the proper knowledge -I enjoy helping people and making them better.

Pros: Good with people, patient, kind, always deliver on time, dertermined to succeed.
Cons: working night shifts

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No review

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Pros: none
Cons: nomnioe

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Adapt quickly to a new challenge

I am an energetic person who is always eager to learn and be trained. In my final year in high school I served as a Class Captain and had to learn fast how to interact with colleagues and superiors. I am a fast learner and willing to work hard even under pressure to fulfill any task put before me.

Pros: Growth within the business
Cons: long working hours

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Great learning curve, learned a lot of new things.

The team I worked with comprises of 10 people. Our shift would start at 4am in the morning and we would take calls until 12:30pm. This was on a Monday to Friday shift.

Pros: Great learning curve
Cons: Hardly any opportunities for promotions

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N/A

Iinet,merchants is a great company to work for. They make their employees feel safe,comfortable and at home the environment is very energetic and well organized.The only downfall of this PBO is that the working hours is not accommodating and growth is limited I feel that growth is important. I believe in change this is what drivers me working for iinet has been wonderful and limiting in the same breath so feel the experience has been some what bitter sweet.

Pros: N/A
Cons: N/A

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Good environment

i working in a call center environment and for me its not the best place to be because i want to grow in ternms of IT. a little bit of IT here. my couileages are very nice and helpfully.i am enjoying but i see no growth.now that i am here i improved in communication skill,team work,understanding different cultural backgrounds and values.

Pros: challenging
Cons: interesting

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Lots Of Young People

IiNet is a great work environment for people with lots of energy and enthusiasm. The environment and energies brought across by employees are great for people who like to socialize. Energy is needed because there are different shifts and some of the shifts are at uncomfortable hours. It really taught me how to be a Customer Service Representative.

Pros: Positive Energies
Cons: Terrible Shifts.

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