Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Salary is too little.
Salary is always paid too short , they have a rule where you cant query your pay after a certain date . They expect that you should in your lunch and tea break call to have your salary or payslips fixed, No time off is given. Warnings are issued for almost everything. There is no opportunity for growth as I have seen people work for 5 years and have applied for manager position but did not even get the opportunity.. Unable to make rewards and recognition as they have too many rules and as soon as they see that people are coping they change it and make it harder to make extra incentives. They give you peanuts for a night shift allowance , which can't even get you a loaf of bread. Other companies not even half the size of this company get paid way more . Don't waste your time at this place .They don't care about nobody .
Pros: Straight shift
Cons: Salary is way too little.
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Culture
Company is great to work for. Personal growth is achievable. Company culture is great. Working for the company is a great experience. I'm looking for a new challenge and a better salary margin.
Pros: Personal growth
Cons: No incentive for absences award
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Iinet experienc
Techical austraila based call center helping customer calling in about an internet issue like slow speeds,dropouts,identify faults to have a technician sent out. Different internet services like adsl,on-net,off-net,fibre,naked dsl,HFC,fttn etc. Billes and payment,resend invoices via email. Log complaints. Follow up with customer calling different departments looking for updates for the customer. At the end of every call we must have a summary of what the customer was asissted with. One leaning new thing about the internet well troubleshooting. I enjoyed working with internet connections and problem finding.
Pros: There is growth as a floor Walker
Cons: 8-9 night shift
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Patience, service delivery and eagerness to help
I'm working as Technical support customer service representative, we're not only focusing on that as a department, we deal with bills and sales even though there is a billing and sales department but we are united a employees we helping each other to brand the company. If a client was calling regards to internet issues but they also want to know other services and their benefits we can also explain to the client before we can put them through a relevant department. The environment is friendly, people are very nice whether you know each other or not. We also have skype that help us to contact each other when one needs help we laugh and speak like we know each other. We sometimes deal with difficult and frustrated customers but we always give them an assurance that they are not going to drop the line without helping them.
Pros: If we meet our daily targets till month end for 3 months, the company increases our hourly rate, you get promoted so there is growth.
Cons: We are not working long hours, the shift are hectic hence we dealing with Australians
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No Growth
The company and people are great. I have been working here for over 4 years and totally comfortable. The company has just over 1000 staff members but the growth is a major let down. Being with the company I have reached the highest rate per hour so over the past 2 years I could not get an annual increase and I believe that is not fair.
Pros: Environment is great.
Cons: Not getting recognized and no increases.
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Excellent training, up skilling CSR constantly.
IiNet is a great Job for young individuals who is fresh in the working industry. No room for growth. Excellent training. Great team players. Management is good. Shifts are unreasonable and unrealistic. Sick leave is a problem.
Pros: Excellent experience and skills
Cons: Shifts are unreasonable, no room from growth
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Great working environment
The high call volumes, fast paced work environment was good as it kept people motivated and on their feet. There's never a dull moment, a typical day can be a slow call cue, fast paced high call volumes or administration work but the business allows/encourages teamwork and being goal - orientated so workload is shared easily and there are processes that cater for employees.
Pros: Great opportunities for growth.
Cons: Payroll and shift bands
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Gaining experience and new skills
My opinion of what it should be like at a company is happy place and a want to go to every day be like a family and also be positive and enjoy what you do. My relationship with my co-workers is professional with a twist of joy. I enjoy talking to my customers the most because even thou im talking to a stranger they can make you smile like no person you know can and also build a bond with them which is so cool.
Pros: People,salary and in house refreshments
Cons: Nights shift
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Excellent Learning Curve
Fast paced working environment with friendly, team oriented staff. The work environment is conducive for people looking for a challenge and who are able to work unsupervised.
Pros: Fun and vibrant working environment
Cons: Long working hours
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Great opportunity for growth
Working at Iinet made me a very passionate and hardworking young women because each and every day different customers would need assistants regarding to their query and I will try my utmost best to help them and that made me more inspired to help customers on a daily basis , the environment the staff they are great always willing to help if you have difficulties. Me personally was always helpful with my co workers and what I loved the most is that they will always make time to assist you as well
Pros: Always willing to be trained of new products
Cons: Night shift
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