Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Capita Reviews

 

Major stepping stone and skills enhancement

N/a

Pros: Hours are good, great working experience and eye opener
Cons: Failed Promises

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Big Opportunity

Firstly the senior colleagues are welcoming,caring.As a new person they treat a person with respect.Training is fun the whole 4weeks I enjoyed.Canteen is fun and their walk riot.I remember the days that I lost my 2 family members in the same week.The support I received from my co workers was amazing.The whole probation period as an agent there was a smere all the way to support you.They kept us calm and made you understand the query.Growth at Capita is Amazing.For late shift transport is provided until your doorstep.There are incentive,prizes to be won.The company is involved in charity work.Donating for poor schools,building houses etc..I loved working for Capita but for me I need something different now.

Pros: Stepping on another level in life where you as a person have to choose what you want in life.Planning is important in this company.Taking life in a serious perspective.
Cons: Long working hours as you get home tired.You don't have time for your family.

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Best working experienced gained

capita has thought me a lot in this short period of time. I have gained a lot of experience as well as uplift my skills level. Its always fun coming to work as there is always new exciting things happening.

Pros: great opportunities for growth
Cons: shifts

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Great opportunity

Calling nurses to get updated documentation, e-filing, target set at 60 calls per day or more. Doing nursing certificate checks, criminal record checks, nurse training update checks, visa and passport check as well. Obtaining passport photos for their files and also calling just to find out if they are doing well and if they are happy with there placement. Relationship with co-workers was creative and we always motivated and helped each other where we could given that we were a start up team for a new campaign. I have learnt patience and dedication and perseverance and hard work and to put in the extra hours if needed. Getting files to complaint standard and that the nurses were happy and that i could go home and come home knowing that i had a good day and look forward to the next. Getting more files from the UK should they not have enough time to complete there work so i always had to be on top of my game.

Pros: Great hours
Cons: retrenched

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Excellent

For the year of working at Capita it was very good. i have learned a lot. The reason for this job was to gain experience. I have learned about the following: - More about their systems. - Their way of working. - I have learned to work together in a team. - Learned to take ownership. - How to speak to customers . I have enjoyed to work with youngsters. The most challenging aspect was to get along with everyone in my team... almost everyone has very strong personalities and then also having to make target and staying on top to make bonus.

Pros: there is place to grow
Cons: the hours from 10-7/ 11-8/ 12-9

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Enjoyable and educational

Learnt how to grow myself with customers and building a rapport with any customer that comes through on the line. Meeting clients/customers expectations as much as possible. It is a pleasant journey and I would recommend anyone to start at Capita especially as a stepping stone, you learn alot.

Pros: bonus
Cons: shifts

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Great Company

Great company to work for but growth is a problem. It's hard to get promoted even if you worked hard for it other than that company great. The environment is great motivation moderate. But the only problem is growth. It very difficult to get a promotion.

Pros: Great incentives
Cons: Promotion problem

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I have learnt a lot gained a lot of experience aswell

Learnt to work with different people aswell as workiing under pressure Room for improvement Gaining new things every day A lot of opportunities Got to meet different people More skills And always encouraged to do better

Pros: Can always improve
Cons: Long working hours

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Great experience for customer services

My relationship with my co-workers is actually great as we get along very well and because we spend so much time at work we have become like family. I have also learnt a lot in the company, amazing leadership skills and great phone etiquette and also being very friendly to the customers. The one thing i enjoy the most is the fact that we have a very great sense of freedom, we are also made to feel as comfortable as possible

Pros: opportunities are available and transport home
Cons: long hours and late shifts

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I have ability to learn fast...I like facing new challenges

I liked talking with international cuatomers given them opions aboit the service thats we were rending I also team work was one the most thing because we share ideas and helped each other. Most challenges its whereby customer consume data and i refused that they used whereby we have to give them an clear understanding of date and time of when they used it and show empathy and respect to them

Pros: Good leave days
Cons: Long working hours

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