Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I really enjoy working in the customer service environment.
I come to work at least 30 minutes before my shift starts, only to enjoy getting a nice cup of tea to start my work day. I do this also to be there early enough to find a suitable seat to work for the remainder of the day. I don’t have much relationships at work, since I work in a call center the environment is always busy so there is not much time to build relation with a lot of people. I do converse with quite a lot of my co-workers but that is that for me. What I enjoy most is being able to help where I can. I always make myself available and open to the opportunities such as to work in other departments, however because I am multi skilled at my current job I am always needed to help in different departments this makes my job fun because there are many great opportunities to gain experience and to expand my knowledge.
Pros: n/a
Cons: working hours, money
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Excellent learning curve
I have learnt, how to work with different people. How to co operate and work under pressure without doing mistakes. I enjoy working here because there is growth within the company, that means you are getting different experience and working in different campaigns and not doing the same thing.
Pros: great opportunity for promotion
Cons: Long working hours
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Good working enviroment as you benefit from your hard work
company was very straining as we had to work really long hours and consultants did not got a positive support structure from supervisors and higher authority so i did not enjoy my experience there
Pros: incentive structure
Cons: working long hours
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Unemployed
Good day , My name is Thembeka Gola originally from Grahamstown ,worked mostly in the western cape area but now back again in Grahamstown because I wish you I be close to my kids and currently unemployed busy with job hunting. For more information please do not hesitate to contact me in :061 490 7069 Kind Regards, Thembeka
Pros: Great opportunity and growth but far from home and my kids
Cons: Shifts
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I have ability to learn fast...I like facing new challenges
I liked talking with international cuatomers given them opions aboit the service thats we were rending I also team work was one the most thing because we share ideas and helped each other. Most challenges its whereby customer consume data and i refused that they used whereby we have to give them an clear understanding of date and time of when they used it and show empathy and respect to them
Pros: Good leave days
Cons: Long working hours
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Opportunities for growth within the company
Working for O2(Campaign) is very challenging because everyday i learn. The company in general has taught me alot, how to understand what customers are experiencing and its able to meet all their needs fully(Customer Journey and putting customer first) How objective handle a irate customer in a most constructive way, showing the customer the eagerness to help them but most importantly to be professional. Taking pride in serving customer equally and warm and friendly way. At work we are collaborative, we work as a team. You can always ask for assistance from any at work irrespective of the position and get a helped. And in our team we old each other accountable for the teams states and help each other if one needs. What i enjoy enjoy the most the bond I have with my co workers and the fact that the company is transparent and easy to communicate with Management eg Operational Manager and Head of OMs because they visible on the floor.
Pros: Opportunities for growth
Cons: Not easy to get to complaint
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Excellent skill development
A typical day at capita is very draining. Employees needs scores and red bull to keep them alive on a daily basis. What makes working at capita enjoyable would be the co-workers. They make it fun and make you want to come to work, they are the reason why you stand up at 4 or 5am in the morning. I've learnt alot, my excel skills are above my expectations right now and I've continuously carried on learning to improve that skill. The most challenging aspect was to satisfy customers and have them give you a good rating. As for converting sales, that was simple as guiding the customer.
Pros: Always opportunity to grow.
Cons: Long hours, very long hours. Management not people friendly.
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A typical work day
A typical work day would consist of responding to customer e-mails, resolve queries over web chat as well as over the phone. Also through working within the company I’ve learnt to manage a team, work with a team and be a leader, I enjoy being able to help customers wherever I can and that’s where the challenging part comes into play, no customer is the same and each matter needs to be resolved According to policy.
Pros: Opportunity for growth
Cons: Not always recognized for growth to take place
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Great place to work at.
The company is not that bad, it's just the hours that's throwing me off a bit, I'm a mother of two and hardly see my kids so finding another job with better hours will be suitable for me.
Pros: You can make alot of bonus
Cons: Long working hours
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Encourages advancement
I love the job culture here. It's a great opportunity to know more about the international trade and way of business. You are exposed to new business ventures depending on your plans for the future. There are a lot more chances of promotions within moths and growth is eminent. Good and hard work is rewarded which motivates employees to work harder while enjoying their job. Working hours on the other side are draining as it is a none EE/AA company
Pros: Friendly staff and management
Cons: Reduced lunch time
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