Overall
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Culture
Leadership
Fraud investigator
I started working at Absa in 2012 as an ATM Claims Agent. Shortly afterwards, I started working as Fraud Analyst in Internet Banking Fraud and have been in the department to do. As part of my role, I engage with management, team members where we share best practise ideas, and with customers giving feedback on cases of fraud and explaining the process in detail, as I believe that customer relations form the basis of any business. In my line of work, professionalism is key and I display a high level of integrity in everything I do. My role has exposed me to different facets of the business and I have gained emotional maturity that is required to empathise with clients without compromising on professionalism. I enjoy engaging with customers and providing them with the best service at all times.
Pros: I guess we all want growth but for me its more of perfecting my current role then move within so i will know and perfect when and if the importunity what i will be doing.
Cons: when you love what you doing and want to give the best service extra hours will never be a problem.
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Learning, development and challenging
Managing a team of 6 and delivering a stringent assurance plan alongside adhoc requests from seniors keeps me on my toes. Constantly solving problems, putting out fires and being pulled into high-level discussions around finding lasting solutions to critical business gaps. Having direct access to senior stakeholders helps with the understanding strategic goals and the direction the business is heading. Working with people is a critical component, which I enjoy a lot, as it allows to me to piggy-back off colleagues, share ideas and reach a somewhat common ground. Constantly changing environment keeps me challenged to be a ahead of the game. Understanding and knowing our customers is a critical aspect of my work and helping business to be effective at it and to put controls that enable it is rewarding. I thrive on feedback, on being involved and finding lasting solutions to most pressings issues. Empowering teams to make decisions, and take confidence in their abilities to do so is key.
Pros: Growing to become a SME
Cons: Bureacracy
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Excellent learning curve
I have built and managed good relations with my co-workers. When I am not there my portfolio of clients is well taken care of. Transferring skills to new staff members. The past year has taught me patience, building relationships with external and internal clients. Maintain good relations and mostly treat clients with respect, integrity and honesty. I enjoy running with CSI projects as this is part of giving back to the community, helping the needy and also showing empathy. The most challenging aspects of my job is that not everyone understands the rules of the bank and why they are in place. You will find that at times clients expect to receive over and above what the bank is contracted to do and within the borders of all relevant laws and regulations.
Pros: lots of knowledge
Cons: limited growth
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Service excellence
I hope this information will be of much appreciation. As told I have 5-6 years experience in this field and just know I'm the right candidate for this job opportunity since I'm very familiar with the line of work I really do hope I'm considered for the opportunity. Most challenging for me would be a customer that's been sent from post to post. I believe I have a great relationship with my co-workers to
Pros: I see myself growing
Cons: favouritism
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Excellent learning curve and experience with different personalities
Working for Absa helped me grow as a person through all the different types of personalities one crosses. The learning curves developed alot of things ....confidence...working hard...
Pros: There is always something new to be learned
Cons: Permanent Positions not always promised...so you kept on contract basis
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I worked for different departments at absa,customer service,call centre and administrator
Good day Please receive my application ,I am a good match for this post, I am unemployed and available immediately, thanks Should you wish to interview me ,please contact me on 0762522937,thanks. Regards William`
Pros: To become an asset for the company i work
Cons: work being done
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Excellent company to work for but the senior manager(within the business unit) are so subjective.
My work is normal creditors function , the relationship with co-workers is superb. I have learnt and gain skills and expreince of the functions of all the department from my business unit , from capturing of invoices to prospecting new client. I enjoy the company of co-worker. My supervisor he lacks all aspect of how to manage business and well as human capital
Pros: The whole company is a great place to work for but?????
Cons: Promotion opportunities given to the chosen few within the business units
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My review
high volume client environment, ranging from mostly difficult customers. Complaints handling and staff management and planning. Absa spends thousand on educating and training staff, i have gained alot of knowledge through this initiative. Management is approachable and open to new ideas and ventures Co- workers are a support structure and we worked well together The most enjoyable was coming together as a team and reaching our targets. Building relationships with stakeholders
Pros: Free banking
Cons: Growth
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JOB PERFOMANCE
GOOD WORK AS TEAM PERFOMANCE AND WELL COMMUNICATION AND GOOD TARGETS APPROACH WITH MY KNOWLEDGE AND SKILLS. I ALSO BECAME A TELLER OF A MONTH OCTOBER FOR THE REGION, WITH WIDE SKILLS AND STRATEGY I APPLY FOR EVRY WORK I GET TO DO. TIME MANAGEMENT IS ALSO A STRIKE FOR GOOD PERFOMANCE AS I MAKE SURE THAT IS BEST PART OF GOOD MANAGEMENT AND UNDERSTAND WORK ETHICS, WITH ALL MY DISTRIBUTION TOWARD THE ORGANISATION AND TRUST TO EACH AN EVERY MEMBER I WORK WITH.
Pros: TEAMWORK
Cons: UNITED
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My Summary
Great team work at current company I love the fact that my job still has challenges. the growth componant is a bit of an issue. I have learned alot in this roll and is my experience as a manager.
Pros: No account costs
Cons: No growth
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