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Absa Reviews

 

Fraud investigator

I started working at Absa in 2012 as an ATM Claims Agent. Shortly afterwards, I started working as Fraud Analyst in Internet Banking Fraud and have been in the department to do. As part of my role, I engage with management, team members where we share best practise ideas, and with customers giving feedback on cases of fraud and explaining the process in detail, as I believe that customer relations form the basis of any business. In my line of work, professionalism is key and I display a high level of integrity in everything I do. My role has exposed me to different facets of the business and I have gained emotional maturity that is required to empathise with clients without compromising on professionalism. I enjoy engaging with customers and providing them with the best service at all times.

Pros: I guess we all want growth but for me its more of perfecting my current role then move within so i will know and perfect when and if the importunity what i will be doing.
Cons: when you love what you doing and want to give the best service extra hours will never be a problem.

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Excellent and learning every day

Developing automated SAS Codes to run the Retail Models monitoring reports by looking at measures such as Stability in terms of volumes, Numbers and Model outputs (PDs), Risk differentiation and its impact on Portfolio capital and Rank Ordering ability (Gini Coefficient). The portfolios that were in scope for my responsibilities include Home Loans, Vehicle Finance, Personal Loans and Platinum1. Compiling the results in the Micro-soft excel. Present the findings of the reports to the Absa Retail Committee. Prepare the pack, draft minutes and action items of the meeting.

Pros: Gowth
Cons: Lack of working resources

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Learnt a lot about working with people especially handling conflicts .

A typical work day is calling clients to get them to rectify their cheque based overdrawn account and thereafter submit a report on the task. The time frame of the task is between 08:00 am till 10:00. The the sanctioner have comments about your report its returned for re-work dead line before 15h00. Ad hoc requests such as request bank codes, increases in credit limits also forms part. The role is risk based and naturally there is conflict between sales and credit.So at times this puts stain on the relationship . I have learnt that managing expectation is key in any working relationship . Its important to establish common objectives I enjoyed learning new things the most and working on new credit based applications Systems issues , non responsive customers , processes and red tape .

Pros: Learnings
Cons: Gets very adminstrative with all reports going back and forth

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Online trainer

I have learnt to work with various people. my job was to train corporate clients on using a Banking payment system, which was very challenging and exciting. I learnt how to navigate various computers as clients used different ones. Using different accounting packages by exporting payments out of it and importing it, into the banking system. traveling to different locations for on site training, Capturing my teams stats at the end of the day for accurate client reports. Assisting my colleagues and manager when they needed assistance. I am a confident bubbly person and enjoy different challenges I face in life.

Pros: team assitance
Cons: 10 traveling to do training with clients

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Online trainer

I have learnt to work with various people. my job was to train corporate clients on using a Banking payment system, which was very challenging and exciting. I learnt how to navigate various computers as clients used different ones. Using different accounting packages by exporting payments out of it and importing it, into the banking system. traveling to different locations for on site training, Capturing my teams stats at the end of the day for accurate client reports. Assisting my colleagues and manager when they needed assistance. I am a confident bubbly person and enjoy different challenges I face in life.

Pros: team assitance
Cons: 10 traveling to do training with clients

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Online trainer

I have learnt to work with various people. my job was to train corporate clients on using a Banking payment system, which was very challenging and exciting. I learnt how to navigate various computers as clients used different ones. Using different accounting packages by exporting payments out of it and importing it, into the banking system. traveling to different locations for on site training, Capturing my teams stats at the end of the day for accurate client reports. Assisting my colleagues and manager when they needed assistance. I am a confident bubbly person and enjoy different challenges I face in life.

Pros: team assitance
Cons: 10 traveling to do training with clients

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Lack of growth

Absa is a awesome company,but due to new policies and Future plans it's no longer the right company for me,i wish to supplement my experience with the correct education that was my goal i made a decade ago My ideal is to get to the root of excelent customer service through life and work experiences and to become goal orientated through the correct path and education Absa provided the learning curve i needed to understand and to identify my next goal I enjoyed absa because it was a true client invironment And the people were friendly and professional

Pros: Good learning platform
Cons: lack of opportunities

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My review on working at ABSA

I learned to take my job seriously and to be up to date with the changes around my company and the service am giving and keep increasing my product knowledge and people skills from my manager i have leaned to keep things professional and importance of doing things right the first time From co-workers i have learned that no man is an island we need each other so we can perform best in our jobs and making the work environment worker friendly most enjoyable is when i realized that i had given a satisfactory service and clients ,management and colloquies are happy with my contribution

Pros: Support
Cons: Growth

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Excellent, working together, learning.

Understanding diverse people. Honest and transperancy. Objectives. Ethics and business. Moral communities. Values . Moral dilemmas. Professiona virtues. Religion. Social , environmental and economic challenges. Ethics and the family.Ethical issues facing accountants and auditors.Critical comments and questions.Strengths weakness of secular people views. Strategy of the company.

Pros: Great opportunities in the company.promotions.
Cons: Long working hours without any recognition.

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Communication

i am hard working diligent person who is looking for the job as an administrator i am currently working as sales consultant in a bank, i would like to widen my career horizon persue bigger challenges as i always strive to give the best all the time in my work.

Pros: good
Cons: good

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