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Absa Reviews

 

Fraud investigator

I started working at Absa in 2012 as an ATM Claims Agent. Shortly afterwards, I started working as Fraud Analyst in Internet Banking Fraud and have been in the department to do. As part of my role, I engage with management, team members where we share best practise ideas, and with customers giving feedback on cases of fraud and explaining the process in detail, as I believe that customer relations form the basis of any business. In my line of work, professionalism is key and I display a high level of integrity in everything I do. My role has exposed me to different facets of the business and I have gained emotional maturity that is required to empathise with clients without compromising on professionalism. I enjoy engaging with customers and providing them with the best service at all times.

Pros: I guess we all want growth but for me its more of perfecting my current role then move within so i will know and perfect when and if the importunity what i will be doing.
Cons: when you love what you doing and want to give the best service extra hours will never be a problem.

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I love working for Absa but i would love to be part of the business on a permanent basis

-I love doing my daily job and i make sure i'm noble at doing it -The relationship i have with my colleagues it's open and solid -I have learned a lot through my learnership and Internship at Absa, i have equiped so many skills and i'm still growing within the sector i'm in -I enjoy learning something new and exploring on handling problems -Challenges would be making sure a client is always happy (which sometimes it's difficult) but as the face compliance of the company i have to make sure clients are happy.

Pros: enhancing your career profile, growing in a business world as an indvisual and being exposed to new opportunities.
Cons: Not being given the right credit for a well done job, permanent post issues

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Excellent learning curve and exposure to various types of insurance products

Client service and policy administration Over 56 different policies, ranges from different funeral products, Credit life products which cover Personal loans, Revolving loans, Credit cards and Vehicle finance. We also deal with life covers, hospital and accidental cover. We deal with clients, brokers, and broker assistants, as well as branch consultants daily. Assisting with Customer complaints case resolution and compiling monthly report of the customer complaints cases

Pros: great opportunity fro growth
Cons: long working

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Excellent working condition

it is good working at my current company but the only issue i have is that there is no place for growth no promotions no permanent positions, my typical day i start work at 7:30 i have tea break at 10 lunch at 12 and 16:00 i go home i sometimes work overtime when we have a lot of work but i really need change need new enviroment

Pros: patient with employees
Cons: no opportunity for growth

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Excellent working condition

it is good working at my current company but the only issue i have is that there is no place for growth no promotions no permanent positions, my typical day i start work at 7:30 i have tea break at 10 lunch at 12 and 16:00 i go home i sometimes work overtime when we have a lot of work but i really need change need new enviroment

Pros: patient with employees
Cons: no opportunity for growth

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Very challenging but gaining excellent interpersonal skills.

This is a very challenging role but I am gaining good experience especially with regards to communication an d interpersonal skills. I also have to apply my analytical skills in this role so that I can find the most effective way to sell products. My career ambition is to be a Business Analyst but I am very much grateful for this experience.

Pros: Great career advancement
Cons: Long hours

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They is portal that have all absa product it assist when ever we dont know what to do

it a very polite working environment we always work as a team in assisting client we always living in our company values of which it respect integrity service excellent and give the best service

Pros: there are oppotunities i was doing telephone banking and now am promoted to sales
Cons: 8 hours per day

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My Summary

Great team work at current company I love the fact that my job still has challenges. the growth componant is a bit of an issue. I have learned alot in this roll and is my experience as a manager.

Pros: No account costs
Cons: No growth

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Excellent learning curve however limited growth

- Typical work day - Plan your day as soon as you walk in. Deal with pressing matters as well as deal with SLA report to ensure we meet SLA on a daily basis. Daily meetings as well to ensure productivity and quantity of course not compromising quality as all times. Relationship with co-workers - I've got the most amazing relationship with my team. We do have an honest open relationship with of course respecting each other and views at all times. What have i learnt - I've learnt to grow myself into a management role and dealing with my teams issues as a whole trying to obtain success as a team and not only as an individual. What i enjoy the most - I enjoy the Retirement fund industry and i am passionate about this. I believe this will be my career till retirement as i enjoy this industry. The most challenging aspects of my job - is to constantly deal with SLA which drives the business.

Pros: Great opportunity for a promotion to manager
Cons: Limited growth

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Excellent

I like my job as on a daily basis I help clients with their accounts, I have a very good relationship with my co - workers I am always willing to assist them with queries on a daily basis. Not all clients are the same every day i speak to different types of people. I enjoy helping people around me and on the call.

Pros: Great working opportunity
Cons: non

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