Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Always learning
The BPO industry is never dull , as everyday comes with a challenge or learning. You have to balance the needs of a client on a daily basis while maintaining your own company needs. This can be a big challenge.
Pros: Fast moving, many opportunities to learn new industries
Cons: BPO industry, salary and benifits
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Excellent learning curve
I am a very hard working person, who is eager to learn more, given an opportunity I am a very fast learner, I have experience in customer service and I am a team player, I work well under pressure, It will be my Honor and to work for your company..am a hard worker and fast learner
Pros: Great opportunity and hard worker
Cons: none
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N/A
Working at Telkom for 6 years in the call centre has thought me a lot, working with people who have so much information to share not only about work but about life itself. Telkom was a home away from home with bothers and sisters who are always there to give a helping hand whenever any of us is down and thought me to love and respect the person next to me and open up to ask and give help when required. The call centre is a challenging job with a lot of pressure but being in the Technical support for many years has thought me to be able to work with all kinds of people in terms of customer and to handle all kinder of pressure as you required to assist the customer telephonecally and maintain good stets. Now being at WNS for a year in the very same environment has thought me to lead by an example to the new people and share the very same information i got during my Telkom days
Pros: none
Cons: 08:00 to 17:00
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My Call Centre Job
I am a 29 year old woman with kids, I enjoy being around and working with people. At the call centre i speak with different people every day and and get to know different kind of people and the way they act, i have now learn to mange and calm down a angry person. In this job we work in teams that are mananged by a team leader, this is the person who looks after a team and make sure that we do our job and we work as the family. I enjoy working with them we are like a family that is forever laughing and we treat each other with respect. Talking is one of the thinks i like to do so this job keep me doing what i enjoy the most
Pros: Call centre have lot of work to do and one can talk from the morning till you leave but its also shows you the different people around you
Cons: 8hr
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Work Non Stop (WNS)
Typical work day is me being allocated work for the day. My co-workers are the highlight to my work day. Without them and their ranging/varying personalities, my days would be depressing. I have learnt some additional Excel skills. Challenging aspect of my work is the slow systems.
Pros: Monday to Friday, Start-time is not too early
Cons: Location for transport purposes is a negative
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Excellent at learning and applying what I have learnt
I am a believer in anything she/he can do, I can to as well. And that work done by a team will always surpass that which is done alone. Every objective or goal can be achieved, it takes commitment, dedication and willingness. The best challenge is being able change an angry customer to a happy one because if one can accomplish that, any other challenge can be accomplished.
Pros: Lively working environment
Cons: Not enough support for growth
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Excellent customer care skills,.
A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.
Pros: Great opportunity to getting ahead in the company.
Cons: Long working hours
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Hard worker
it really feels good to work in the call centre industry because you talk with different and new voices every day. I think i wl also enjoy this job if you can give me a chance you will see all my hard working
Pros: incetives
Cons: 8hours
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Would like to work for an employer that values customer satisfaction
Enjoy my job, the greatest challenge is to interact with different people every day and it give me great satisfaction to be able to solve customer complaints or queries at meet their demands or expectation.
Pros: the company offer room for growth if you are willing to climb up and move within the company. If you are not working hard you will not reap the benefits
Cons: Long hours that required dedication and dilligence
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Excellent customer care skills,Taught me the ability multi-task.
A good relationship of between the co-workers is a high light. A typical work day. I enjoy the appreciation i get from customer when their services they order from me are up and running helping the business operate and the thanks we get for an irate customer when we have resolved his query. I have learnt to have patience and to multi task.I have taught myself to walk in someones shoes. The biggest challenge is not having an enough support system to help the customer to the fullest. As most people with knowledge of the business process have left it can be difficult to get the full know how of how to go about resolving certain queries.
Pros: Great opportunity to getting ahead in the company.
Cons: lon
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