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Salary

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Culture

Leadership

Multichoice Reviews

 

Learning

Customer support consultant. Providing customers with excellent service, making sure their served, understanding their needs along with processing the request. Responding to client complaints and inquiries. And assisting in increasing customer satisfaction along with updating account information. Dealing with escalated queries.

Pros: Great environment
Cons: Working long hours

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Good learning curve

Good learning curve. Learning how to deal with different clients.No growth.No opportunity for promotions.No good functional work relationship with senior executives.

Pros: Great for learning purposes
Cons: No growth

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Opportunity to get new experience and a fresh challenge

MultiChoice is an incredible and dynamic company which is extremely multi dimensional. I have enjoyed the criss africa business experience. The high pressure environment and the global perspecrive of the organization. My growth has been steady and calculated over the years. The challenge of designing and redesigning of business processes has been a highlight together with my stakeholder management roles, both internal and external. I have excelled in my management roles and have a proven record to this effect. Thank you Kind regards Tieho

Pros: Dynamic and multi facet environment
Cons: Multitasking high stake projects, with no room for error

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Attention to detail

Writing test cases. Reporting new defects. Reviewing fixed bugs. Communication with developers. I am working with a greate that motivates me to learn each and every day.

Pros: Employee Skills development
Cons: none

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Great learning curve

Ive learned alot at multichoice, alot about customer relations and how to deal with different personalities. Its been a great experience. MY Day to day activities included reporting in on time , receiving calls about financial /technical issues, assisting customer with issue at hand , reporting to supervisor if necessary. I learned how to be an independent team player , that sometimes you need to go an extra mile for customers

Pros: learning curve
Cons: long hours

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Growth Potential

I have extensive and diversified experience from various industries. I utilize creativity, leadership and teamwork to design and execute solutions that create value and provide quick effective solutions. I am a positive driven individual who is focused on pursuing a challenging employment opportunity that promotes and encourages development, professional growth and leadership.

Pros: Diverse enviroment
Cons: Travelling far

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I have gained excellent customer service experiance.

the working environment is excellent because you meet different people from different places. I get along with everyone around me.I have learnt how to adapt and stay calm under pressure, i have learnt on how to create solutions instead of escalating them. I have enjoyed the work environment. What is challenging in this work environment is working shifts,Handling calls correctly when its a busy day,i have adapted to the environment and it constantly changes, so i like change.

Pros: great company to start of when seeking experiance.
Cons: I work shifts

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Learning experience, customer service knowledge

A very busy environment which initially keeps you on your toes as any thing could happen during a call. Relationships with co-workers is ok as you meet alot of faces, some old and some new. The most challenging aspect with in the job is having to work long hours to get paid a better salary compared to what you receive on a month-to-month basis as well as being converted to a perm employee.

Pros: Great command to the service center environment
Cons: Shifts, irregular salary, promotions, conversion's

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I focus on learning technologies relevant to my role

I am a Data Analyst with just under 10 years of experience in the Business Intelligence (BI) field. Some of the industries I have worked in include: video entertainment (pay TV), telecommunications, mining, municipalities and banking. My skills as a Data Analyst include a good understanding of data relationships residing in relational data warehouse, data typing, extract-transform-load processes, the important need for data quality, and the requirements for data governance within large corporate organisations. I also have BI requirements analysis skills, engaging and managing stakeholders, and the ability to document business and functional requirements for input into the development cycle. My qualities include a good work ethic, reliability, customer focus, to learning new technologies, go beyond call of duty, consistently provide innovative solutions with a practical approach in delivering quick win solutions and major projects.

Pros: Creative and quality output driven
Cons: Stage fright and unprepared presentations

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Opportunity to grow

i like working with people, presenting and am talkative, everyone loves me and they always wanna be next to me course i motivate co-workers. i have learnt that patience is key to success and it reviles many thing in life, you turn to see true colors of people or the reason hide their acts. i love talking

Pros: growth
Cons: nothing for now

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