Overall

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Salary

Work/life balance

Culture

Leadership

Multichoice Reviews

 

Excellent learning curve

we get to work and we either have a team meeting regarding our days work and we all work together to achieve our targets QA wise hold times as well as briefing if they is any problems with the service we are providing. i enjoy the culture and atmosphere is very pleasant they is no racial discrimination as well as we all work as a team to achieve our goals

Pros: No opportunity
Cons: working hours are excellent just looking to work a job which has a latest shift of 8pm

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I'm still learning

A typical work day for me would be to assist customers with their queries and make sure do that with care because at the end of the day, we are the ones representing the company

Pros: yet to experience that
Cons: long hours

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EXCELLENT LANGUAGE TO THE CLIENT

I am always being my self in the workplace committed my self in my job and i am a reliable man for an emergency issues in the work place . the company must benefit from me as i choose to work the company and i have a good relationship with other people in the workplace and also to respect the workplace

Pros: i really believe that in the workplace action speaker than words
Cons: 11 hours a day

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Work hard smart and honestly and generate new ideas for the company

Manage a high-volume workload – Resolve an average of 550 inquiries in any given period and consistently meet performance benchmarks in all areas exes, (compliance, attendance, hold time, transfer-rate, and shrinkage) Became the lead "go-to" person for new reps and particularly challenging calls, earned 100% marks in most categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, enthusiasm, persuasiveness and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Pros: need educational qualifications to reach any level of promotion
Cons: flexible shifts

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Learning experience, customer service knowledge

A very busy environment which initially keeps you on your toes as any thing could happen during a call. Relationships with co-workers is ok as you meet alot of faces, some old and some new. The most challenging aspect with in the job is having to work long hours to get paid a better salary compared to what you receive on a month-to-month basis as well as being converted to a perm employee.

Pros: Great command to the service center environment
Cons: Shifts, irregular salary, promotions, conversion's

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Grea stepping stone

I work at multichoice.It's a high pressure environment and I had learned on how to adapt to pressure.I get along with my team members.I work well under pressure.I enjoy assisting customers and solving their queries.

Pros: Great learning environment
Cons: Working shifts

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I have learn to work under pressure together with my team

Was having a strong relationship with my team enjoy my job more because of relationship we have. I have learn so much and was willing to learn new adventures and. Most challenging part was escalations. And some of the problems within company you have to solve e

Pros: Teamleader
Cons: Overtime and long hours

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Great customer experience

working at multichoice is fun, we get celebrities come in and entertain us.sometimes hectic when taking calls because of difficult queries. i now know a lot about decoders. technical side and how they do the billing. working hours are not bad but shifts are hectic because of transport. all in all i have learned a lot..

Pros: great exposure to entertainment
Cons: working shifts

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Back ground

Im working as customer Service representative at Multichoice Dstv .Typical day would include coming in early to book a workstation and check your Inbox for any new developments, assisting customer with technical related decoder issues and accounts reconciliation, and decoders insurance claims and activation. - Your relationship with co-workers, its a very friendly environment where you easily interact with everyone even the management. What you have learnt : through out all my customer service experience I have learn to be positive minded and to focus on my Job, customer service industry can be very hard and you need to be calm and not take everything to heart. -What you enjoy most: i have enjoyed mostly team buildings and team competitions, I like challenges - The most challenging aspects of the job: dealing with Irate and swearing customers, having to work on weekends and holidays but it pays later.

Pros: new challenges and personal development, promotions and better salary
Cons: working on holidays and weekends

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Excellent

Dear Sir/Madam I am applying for customer relations consultant position available, At your convenience, I'd appreciate the opportunity to discuss my candidacy for the position, You can find my cv attached to this e-mail. I am looking to bring my call center related experience and skills including: *Excellent Communication Skills, Customer orientated, Excellent telephone Manner, Self driven,Motivated, Dynamic, professional,ability to work under pressure, Team player,problem solving skills, relevant computer skills (Microsoft Office.),good listener,Solid work ethics and Desire to excel, Thank you for your consideration,I look forward to hearing from you soon. Sincerely Lionel Hardy

Pros: great opportunity
Cons: fine working hours

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