Overall
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Culture
Leadership
BULK TELLER
Counting Rand and Foreign currency daily . Identifying counterfeit and outmoded notes. Processing daily orders to all branches in Western Cape network. Ordering and managing stock holdings. Balancing all stock on a daily basis Excellent team player, easy to get along with everyone. Can fill all job rolls at the Cash Centre, including Supervisory position. Training new staff Admin duties and account payments Limited growth and new learning opportunities. Location,access and security quite a challenge.
Pros: Medical and Pension
Cons: Working Saturdays
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Great curve
I have learnt a lot in this company as this is the first company I worked for. working in a bank require some who knows what they want as we working with cash. one must everyday be awake, energetic and extra careful. working with cash is one of the most sensitive things, as the company and client knows that their finance is in good hands. working with different diversity of people is what I enjoy most because you get to learn how other people see things and different cultures as the bank help a lot of visitors. we do get those customers that they don't understand how we comply, and get very annoyed with the rules and regulations of the bank. the company has grown me I can now detect a counterfeit note, passport and ID. I know most countries currencies. the only thing that was my challenge was the long working hours, no weekend no holiday.
Pros: training
Cons: long working hours 9:00am to 21:00pm
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I am a credit controller & Administrator
My day is to ensure all outstanding payments is received from our debtors. Ensure that clients are updated with recent statements and invoices. Make sure that the office runs smoothly, by ensuring that my colleagues work is up to date. I have a great relationship with my colleagues, communications is key. I firmly believe that reading is knowledge and knowledge is understanding. I believe that learning is vital. and you are never too old to learn. The more you learn, the better your chances are of growing in different areas of the bank. I enjoy new challenges, working independently and taking charge of difficult situations. The most challenging aspect of my job is training. It gives you the opportunity to develop and grow and to learn more in depth about the company or different departments.
Pros: Larger companies can often offer greater perks. On-site childcare, an employee cafeteria, and gym facilities are possible when space isn’t a problem. Insurance can be better because of group buying power, and getting answers to questions about taxes, retirement plans, and the like can be less cumbersome because of human resource personnel. You’ll also know exactly where you stand in terms of vacation allotment, sick days, and maternity leave
Cons: Obtaining a perk that isn’t systematically offered may prove difficult. Large companies tend to go by what is in place, not what an individual requests.
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have been working as branch supervisor for a period of 5 years
My daily work is to process inwards and outwards forex payments for large amount that is over limit for my consultants and also organise marking for our products. As branch supervisor I can handle stress and can be able to work under pressure. I am very kind and can work with everyone reporting to me and I can work with customers build the good relationship. I enjoying mostly to see my customers being happy after they completed their transactions and to also to see my consultant being happy and go extra miles when they assisting customers in the branch. I have learnt happy customers brings good business so I always make sure that my customers are always happy. My challenge aspects it was having difficult customers who doesn't want to understand and making tantrums in front of other customers or consultants. My experience working in a Bank can meet the requirements profile ,because I have been trained for customer service and know how to handle difficult customer in the different ways.
Pros: To study further and get promotion for better future.
Cons: Working overtime and go extra miles
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TO ALWAYS EXCEED ALL CUSTOMER EXPECTATIONS AND EMPLOYER EXPECTATIONS
I HAVE A GREAT ENERGETIC RELATIONSHIP WITH MY CO -WORKERS AND SUPERVISOR I ASSIST WITH ALL CLIENT QUERIES , AND ADMIN TASKS ,OVERSEEING STAFF. I HAVE LEARNT A WIDE VARIETY OF THINGS AND GOOD AT MULTI-TASKING. I ENJOY WORKING WITH CLIENTS AND MOST OF ALL MAKING MY DAY FUN AT WORK , BECAUSE WORK DOES NOT ALWAYS HAVE TO BE SAD I FEEL THAT DIFFICULT CLIENTS IS CHALLENGING AT TIMES AND KNOWING FULLY WELL THEY WRONG.
Pros: I WANT TO GROW AND MAKE A BETTER FUTURE FOR ME AND MY FAMILY
Cons: NOT TO KEEN ON WOKING LONG HOURS BUT IF NECESSARY AND TRANSPORT SORTED AND OVERTIME I WILL BE HAPPY
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It's been an amazing experience.
Where do I even begin, it's been the most fruitful experience ever and wouldn't trade my years for anything. I started off as an intern so basically I gained a new family the team work is exceptional. My work day is based on customer service internal and external the whole day I don't stop smiling and sometimes frowning because of frustrations from clients. I've learnt how to work under pressure because of staff shortages, I enjoyed our staff team buildings we got to know each other more when ever we hang out. Most challenging aspects is not getting fast response from a respective department to be able to assist a client.
Pros: Great opportunity for growth
Cons: extremely long working hours
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I have sound knowledge on customer satisfaction and customer care
I am hardworking, smart, loyal, and meticulous and have an outgoing personality and a passion for service in any endeavor I undertake. With spirituality as a core element in my upbringing, ethical and moral values have kept me grounded and helped mould me into a confident, focused and dedicated individual. If given the opportunity to work in your division, I am the type of person who will take a challenge to an exciting and adventurous level. Intellect, intelligence, imagination, ambition, and experience are what I am able to
Pros: good working vibe with people
Cons: no bonus
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Multitude of knowledge and skills required
The Bidvest Bank call centre is required to have product knowledge as well as a good understanding of all systems, procedure, departments and their relative function and a general understanding of the company's inner workings. This is due to the fact that the call centre is not only responsible for dealing with client queries and/complaints but is also expected to assist other departments and branches if they should have any questions and/or queries which they do not know how to handle. In short, experience agents are expected to know everything (even if it is not their responsibility to deal with such things)
Pros: Able to acquire a vast array of skills
Cons: no stability-shifts are constantly changing; work weekends and public holidays
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Excellent
It is a company that everyone would like work for, we have team building activities and the trainings that we get in order for us to perform oour work is so excellent. You learn how to work under pressure while maintaining the good discipline and good relationship with the co workers and managers. They have a good support system for staff.
Pros: Good opportunity
Cons: sometimes we work long hours if needed
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Work Experiece at Bidvest Bank
For the last 5 to 6 years working at Bidvest Bank was really amazing, as here you not just a number, but a individual that can bring new ideas to the table. People here are amazing with Management making or trying to make it more stress free by adding coffee machines, purified water etc.
Pros: Amazing People
Cons: Remuneration
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