Accountable and responsible
. I am currently employed as an Operations Manager at FNB. I have worked now for 21 years for FNB and 10 years in management as Branch Administrator, Admin Manager and Operations Manager (Where I control all the branches financial control, security , branch’s asset register and general admin). I am also responsible for the running of the branch is the absence of the Branch Manager.
Cons: vow service
Excellent working invironment
I like my current job, because I manage my working time and it helps more to interact with different people. And our team is a good one as we make sure we communicate on daily based and it has realy builds a good relationship among as and our managers. It tought me how to creat relationship with companies, and I enjoy the flexible hours that I work. Yes it is hard sometimes to reach targets, but with the support of our manager, we dont get discarage as he always motivate us even we feel we cant take it anymore. For to want to move from banking is, I feel its being long and I need new things to work on and again to help me to come back home to be close to family.
Pros: Excellent Opportunity
Cons: Flexible Working hours
Great learning curve
Its very hectic especially at the end of the month and pretty stressful because you have to reach certain targets and also have to deal with diffrent customers but, you get to learn a lot every day as you get diffrent quiries.
Pros: Great learning curve
Cons: Working and low income
Good insight on being customer centric
a typical day for me includes welcoming customers into the bank then finding out what they are there to do then direct them to correct channels and if there is a chance to migrate them to electronic channels to make there trip shorter and more pleasant I would do that. then I would also deal client complaints and try to calm them down. my relation with the co workers are great we are really a team and stand by one and other in both the good and bad times . we all want the best for each other. what I have learnt is how to listen to customers needs and making life easier for them. I have also learnt to how not to lose your cool when under pressure in order to complete the tasks and targets set for you. I really enjoy when customers tell me I have made their day and have removed the stigma regarding banks. challenging aspects includes dealing with angry customers .
Pros: great environment to better your self by always learning something new
Cons: long hours and dealing with angry people
A Typical day at the office
My work day starts by working through client emails and assisting and answering immediately. setting up appointments and returning calls. follow up on cases outstanding. cold calling for appointments and daily feedback. sending and signing off wills to trust department. scanning and capturing ne cases and sending off to the companies to process. I have a good relationship with all my co workers especially the branch manager at Randridge mall branch she is a friendly loving person and keeps her staff close to heart. she is a fantastic peoples person and loved by all. I have learned over the years not to take anything for granted and to jump in and help assist clients immediately and not to leave anything for the next day nothing gets sorted by it self. I love working with people and clients. I enjoy seeing a client leave our doors satisfied the challenging aspect of our jobs are getting the best possible cover for our clients and to get the cover sorted and started as soon as possible.
Pros: No change for any promotion in the current position im at
Cons: no oportunity for promotion
Excellent learning curve
The company was the best because each and every year they where willing to teach me everything I need to know about Banking. The best part of the company was freedom of expression and their values one of them was ubuntu . This company took me from matric and showed me how a person can grow at the young age and learn more about the financial industry . The co workers are amazing they are willing to tell you what's knew. The problem was the management and the salary Increase and that was our biggest issue as employees.
Pros: Great opportunity to grow
Cons: No salary increase
I am working as a PA with the Financial Planner at FNB since 2012, Solving of queries and doing follow-ups and giving feedback to clients, Assist in selling of financial products, Client facing role, branch and client liaison, General administrative duties, Telephonic communication to appointments bookings, Liaise with clients, Network with Insurance companies and other departments, Handling of documentation and complying with requirements of the industry. Team player, delegating responsibility and contribute to successes. I’ve learned a lot form my current role, but now I'm looking for a new challenge, opportunity to broaden my horizons to gain a new skill-set, all of which I see the potential for in this job. I always enjoy a challenge and neither to achieve my goals, organising small events for my collegues. Ensure customer needs and expectations are understood Deal with customer complaints and finding ways to resolve them Build and maintain enduring and rewarding relationships with clients
Pros: To see a happy client
Cons: a complaining customer
Entry level job fulfillment
Working for FNB is very good as it is a big and we'll known brand. You basically joining a family which has set valus and standards that you have to maintain with very strict, demanding and a company of endless changes.
Pros: walk in customers for sales.... its a big company and we'll known.
Cons: with the change in banking, everyone else is driven towards electronic channels meaning less customers walk in and less sales.... slow growth (if one grows at all)
I am a young lady who is willing to learn new things . Team player like to work without being supervised. hard worker willing to help to help others .
Pros: Willing to take risk
Cons: willing to work extra hours
customer service and recording of date
Deliver exceptional service that exceeds customer expectations through proactive innovation and appropriate solutions.Manage the growth of active customer account base to increase client base . Maximise cross selling opportunities and strengthen client relationship.Track control and influence sales activities with the specific aim to achieve previously determined sales targets.Provision of an efficient administration services through careful and timeous planning reporting and update of all related information.Comply with governance in terms of legislative and audit requirements.
Pros: service manger or branch
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