Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Key Performance Indicators (KPI):
a. Daily updates within all 3rd party groups that you are responsible for, indicated on a daily report (spread sheet). Follow up on calls with the user as and when required. Provide feedback at all times where required. Please urgency on critical areas where requested. b. Identify the status of the call and request updates with the 3rd party involved. c. Update the users as well as the calls. d. Update the daily report (spread sheet). This is to have as much detail as possible. .
Pros: Good Learning Curve
Cons: No growth
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I am a fast leaner and teach my self every new thing that is technically
The opportunity presented in this listing is very interesting, and I believe that my strong technical support skills and a good sound knowledge of computer Network/hardware/software/IT Tech support experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: I strive for continued excellence I provide exceptional contributions to customer service for all customers
Pros: Yes
Cons: Yes
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Team player, like interacting with people
I am a team player and love my job and colleagues as well. I have learned that you need team to achieve the departments goals. I enjoy working or interacting with people
Pros: You will be respected and treated the same
Cons: 8hrs
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New challenges
I am aspiring to be in a position to apply my knowledge and skills in an influential manner in the industry that caters for my field of specialization wherein the process I will be able to grow and enforce the organization in a positive manner.
Pros: learning new things daily
Cons: Less trime with family due to long hours and night work
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People oriented
Iam highly competent and enthusiastic 2nd line support Engineer with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools, highly focused in troubleshooting ,installing and upgrade software and applications.
Pros: Great oppotunity to learn new things
Cons: working under pressure
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Excellent leaning Curve
-I work 8 hours a day but normally when i have deadlines or lots of work i dint mind to work Extra hours and to put extra effort. - i have a good relationship with my Co-worker i am a mentor and my door is always open my colleagues who needs assistance -I have learnt a lot from the current position that am doing, Negotiation Skills, Range Management, Time Management, Advanced Negotiation Skill,Coaching & Feedback Situational Leadership and Performance Management -Sites Visit -Managing different people with different personality
Pros: Great learning Curve
Cons: Long working hours
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Excellent Learning Curve
Experienced Key Account Programme Administrator, Internal Sales Supporter, and Marketing & Events Coordinator. Skills include internal sales, Reporting, and Events Coordinating. Able to apply customer service concepts to improve the user experience for clients, supporting salespeople in generating leads, updating and managing customer relations management database and invoicing. I have a keen business interest and a versatile skill. My objective is to continuously learn and use the skills acquired through my education and corporate experience to better my life, community and the organization I am involved in.
Pros: Articulate
Cons: Meet deadlines
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Excellent learning opportunity
Thats where i got my first opportunity to be a functional crm consultant. Being certified alone doesn't have that much value. I do believe however that i was underpaid since my occupation is a specialised job.
Pros: Had a lot of clients, so atleast i got some exposure to the industry though it was limited.
Cons: Working out of town and leaving my kids for extended periods.
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Good learning curve
I work 8-16:30. On a typical day I get to work, sit with my colleagues to plan for the day ahead. We then get on with whatever we need to do for the day. We keep communicating to get ideas and check progress on work we are doing. My relationship with my colleagues is professional. We treat each other with respect and communicate in a friendly and professional manner. I have learn how to work on different systems. Learnt how to work independently and how to take lead. The most challenging aspect is going around making sure you get all the information you need to have something done successfully. You need to be persistent at times to get things that you need
Pros: Exposure to different systems
Cons: Short contracts to clients i.e. 6 months - 1 year
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Excellent learning curve
a typical work day would b resolving 5-8 calls on incidents and request users have whether it be internet/network issues or printer issues, i have grown alot, started working at the service desk and now in the technical team.
Pros: leadership
Cons: training is limited
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