Overall

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Salary

Work/life balance

Culture

Leadership

Rcs Reviews

 

Cover letter

I am a passionate, dedicated, assertive, self-driven, self-starter and hard working person with the ability to give every effort to my tasks. I am reliable, analytical and eager to challenges. I am a young vibrant and dynamic ambassador with a vision to overcome and bring in more value in a specified field. Innovative and inspired by my ability to influence positive change to those I interact with. Good interpersonal skills and high level of emotional intelligence.

Pros: Growth
Cons: Working hours

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12000

I am a dedicated and hardworking person I would like to earn more than I was earning before. I am willing to do my work to the best of my abilities. I like teamwork and assisting where I can.

Pros: my typical work day is to set a target and to make use I reach my target. working with my colleagues makes my day much easier and fun. I have learned a lot and I am willing to share my ideas of what I have gained during the day. I love working in fun and hardworking environment.
Cons: most challenging aspect is to go above my expectation by doing my best even if It includes working more hours than expected

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I have learned to socialize with people very well. Workplace is where i spend most of my time at.

The working environment was amazing,dealing with different characters everyday rude and annoying but you still have to remain calm and collected. The activities we were having made it easier for me and coworkers to get along.

Pros: Yes
Cons: Yes

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Excellent Learning

My name is Nolonwabo Mtshawulana. I would like to apply for the advertised post .I see myself as well presented, articulate, career oriented individual with well-developed communication and interpersonal skills. I consider myself as vibrant person with good interpersonal skills. I interact with people at all levels. I consider myself as a perfectionist, I pay attention to detail. I am very dedicated and I have the ability to make positive influence on people. I can adapt to any working conditions and always willing to learn new skills required in order to perform my duties to the best of my ability. I have also learned to run a project from the planning stage to its completion have the ability to work under pressure and ability to work in a team environment. I am available for an interview at any time I am contactable to this number 0833949881 Thank you Yours sincerely Nolonwabo Mtshawulana

Pros: Great opportunities
Cons: Long hours

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Achieving serbice levels with excellent service to the customer.

A testing environment where you need to be at your best as customers need account information to be broken down and simplified. To continuously go the extra mile to achieve customer satisfaction and follow process and achieve quality of service. Achieving call handling to keep service levels at 100% and to constantly multi task to complete a query

Pros: working under pressure, multi tasking , knowing processes and call flows
Cons: Being available on late shift for excessive hours

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Rcs

A day at RCS is like any other day in the working environment when it's a contact centre you get the busy days and your quiet days. Challenges is when the decision makers make decision without notifying the agents of those decisions. All people in the business is friendly. Within the period of time working at RCS i've learned to have patience.

Pros: well know company
Cons: hours of working

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Learning curves

A typical day at RCS entails verifying customers documents i.e. bank statements and payslips , verifying income from those documents and processing New account and loan applications. Working a RCS for the almost two years has broadend my knowledge about the financial industry where certain aspects are concerned and also how we do business in comparison to our competitors.The most challenging thing about my role at RCS is the drastic changes that happens within a short period of time which I do enjoy however the long working hours that goes with the role can be stressful and exhausting at the same time. Growth opportunity is also limited to only a certain extent and I'm looking for something more balanced i.e working Monday to Friday,growth opportunity etc

Pros: Great opportunity to find your feet in the financial industry
Cons: Shifts with long overtime hours and working weekends,occasional growth opportunity

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Opportunity to grow

I believe that I am a hardworking and well organised, disciplined individual. I consider it important to strive for self-development and endeavours at all times to perform my functions and duties with dedication and to respect the individuals I work with whether it be staff or customers

Pros: Great opportunity for promotion
Cons: Long working hours

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When putting the client first it makes thing much easier for you

Good Day Working for RCS is good, i see the company going olaces because they promote their employees and belief in them aswell I enjoyed working with Customers and solving their queries,working in my team we were and are still like family. What challenged me at RCS was being promoted to Night Shift because i wanted to further my studing in Business Admin but soon i once again proved to myself that i can do it The reason for me leaving is the try something different. When i arrived at RCS i considered myself as a hatching,in 6 months i went from the hatching to one of the best agents with the lowest AHT and QA score in the call centre I have hardworking and always give 100%

Pros: Bigger salary
Cons: Long hours

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Customer service and Communication is my strongest skills

I am a hardworker with good communication skills and customer service. My typing skills are not 100%, I have gained more experience and exposure from different companies . I am a good team player and enjoy working with people for people, Helping customers and working for them I enjoy and that is why my communication is in the top level. I also enjoy solving problems and making decisions. I go an extra mile to assist customer internal and external.

Pros: I gained excellent service certificate at metropolitan and my project managemant certificat I had distinction
Cons: I go an extra mile to assist as long the I get solutions at the end of the day

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