Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Ipsos Reviews

 

An excellent learning curve. Learned the customers service role.

A typical day Checking backlogs for client submission s Daily productivity meeting Clearing overdue submissions Report writing Contacting current day submissions Coaching s Review daily track report Closing overdue appointment s Recheck quality control measures Review daily productivity The most challenging part is dealing with key customers and resolving cases in the required turnaround time. I have gained an abundance of knowledge from report writing, escalating complaints, reviews. Team work is key in our daily activities I enjoy achieving a client CSI score of 95% above

Pros: Space to grow
Cons: Poor remuneration

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Career's ups and downs

My day begins by attending to all the inquires that came in the previous day after hours. Relationship with my co-workers is like sisterhood. I have learnt that you have to always upskill yourself and learn as much as possible. I enjoy being with my family. The challenging part of my job is that processes change often and dealing with customer's over the phone can be challenging on its own. With the pandemic that is globally taking place, the company that I work for had to do restricting and retrenchments, unfortunately I was demoted, not because of my work ethics. I am now a call centre agent, I am not demotivated. I fell like I was given another chance to re start and do better.

Pros: Promotion
Cons: Working weekends

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About me

I am a versatile, mature, self-motivated IT Professional, possessing a strong motivational drive to add value to Business by applying my skills and experience. My goal is to help Decision-makers make informed decisions that will assist them to achieve their Business objectives. I am very passionate in developing applications that enable Business to increase their Profit margins and Automation Solutions that significantly help in reducing costs across the organisation. I build, manage, maintain and troubleshoot C# Applications using MVC and Entity Framework I have highly developed skills in problem identification and implementation of effective solutions. I am comfortable with analysing and understanding data, working under pressure and presenting myself in a professional manner.

Pros: Problem solving opportunitites
Cons: None

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Good culture

I have learnt how to grow in ipsos and not stay stagnant in one position. The most challenging aspect about ipsos was dealing with clients and their meeting their project demands

Pros: Great culture
Cons: Low salary

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DEDICATED AND COMMITTED TO GIVE OFF MY BEST

A DAY AT WORK STARTS OFF WITH DISTRUBUTING WORK, MOTIVATING TEAM MEMBERS, MONITORING AND ENSURING TARGTES ARE MET. I DO COACHING AND TRAINING TO ENSURE QUALITY STANDARDS ARE MET, ENSURE OFFICE POLICIES AND PROCESSES ARE ADHERED TO AND ACTION CORRECTIVE MEASURES WHEN NECESSARY. I AM REGARDED AS SOMEONE WHO IS ALWAYS WILLING TO ASSIST. THE MOST CHALLENGING ASPECT OF MY JOB IS KNOWING HOW TO DEAL DEAL WITH A DIVERSITY OF PEOPLE FROM ALL WALKS OF LIFE AND I HAVE LEARNT THAT EVERYONE CANNOT BE TREATED THE SAME AS CERTAIN DESCISIONS SHOULD BE BASED ON ITS OWN MERIT. I ENJOY THE FACT THAT I CAN MAKE A DIFFERENCE IN SOMEONE'S LIFE

Pros: WORKING WITH A DIVERSITY OF PEOPLE ALLOWS ONE TO ALWAYS LEARN SOMETHING NEW
Cons: MINIMAL ROOM FOR GROWTH

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Excellent learning curve. Excellent Growth. Excellent training skills.

The company im currently work for invests alot in their employees. Every company has thei ups and downs but its what you make out of it as an individual.

Pros: Always room for growth. Great opportunities for promotion. Excel your studies within the organization
Cons: Very bad communication, no bonuses even though you excelling in your KPI's. Working every weekend.

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Learning curve

Its a good company to start with, it upskill their staff, always looking for fresh talent and has a view of client first. People are helpful and willing 2 assist

Pros: great opportunity for promotions
Cons: doesn't pay much

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Excellent learning curve

Thanks for your time and consideration for more information regarding my skills and qualifications I can be reached at 0764879060

Pros: Great training system
Cons: No opportunity for growth

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Awesome ecperoence

The environment and team were awesome. We grew together and were all invested in success. The people were longing for growth and grabbed opportunities

Pros: People
Cons: Change resistant leadership

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My Job Experience

I have a clear understanding of what is expected from me in the job I am currently doing. I can handle difficult customers especially when it comes to service delivery. We have an open door policy at all times if I have to refer to my superior. What I have learnt is that you can never work on your own their has to be communication among fellow workers for we have one common goal to achieve. I enjoy it when the company reach there monthly targets meaning bonuses for us on pay day. The most challenging aspect for me was to identify the car parts when a respondent complain or to order the particular parts. On any particular day I like to priorities before I start dialing and make sure I had my first cup of tea when entering the office.

Pros: I always make sure that I reach my target daily
Cons: eagerness to learn and grow

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