Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good for growth
Multiskilling is very important at Clientèle as a consultant you have to know everything from call centre to administration and be able to effectively train others. This can be a lot to absorb and confusing
Pros: Opportunity to have a variety of experience
Cons: Doing a lot things at one can leaf to mistakes
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Training every month
I've being working in a call center industry for 7 years and my current company that am working for ,its being 5 years i was a telemarketer consultant then i was then promoted to be a Quality assessor where am looking after the quality and production providing training for the new guys and listening to their calls ,coaching the consultants and always doing call calibration sessions with the team and providing feedback to the big boss and the supervisors The most challenge part in my job is were i need to always make sure i change consultant behavior. but most of all i've learned working with different character sticks of people and working under pressure
Pros: Quality Assurance
Cons: 7 am till 7 pm
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Excellent learning curve
Motshidisi Hlubi is a smart, outgoing and ambitious young lady who strives to be a success in life. I am currently working as a claims administrator in the Clientele life claims department. Prior to claims I had been in the Clientele Life NCC department working as a customer service consultant. I enjoy working with people and helping others. I have remarkable communication and organising skills. My current responsibilies include assessing funeral claims, repudiations and calling clients to follow up on payment receipts. I have gained much experience working with claims and within the insurance industry I would like to further equip myself with more knowlegde...
Pros: Growth and support
Cons: under paid
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Convinience
Clientele is actually a very good company to work for, also with good benefits and I have learned a lot , from especially my clients and colleagues, everyday was a learning day most days are exciting especially when its gets extremely busy m that gives us more complex queries to solve , that runs my adrenaline faster.... I led a team of 4 motivated and hard working consultants, we all competed against other team for bonuses and most o the time will earn some , that was very inspirational and a good drive . it was quite a challenge when the target wasn't met , they'll get frustrated but ill push for it to be reached .sometimes when we had a lot of unpaid policies , it affected not only the company but our quality scores also , so it was our mission to clarify and emphasise to our new and existing clients to keep their accounts up to date .
Pros: permanent post
Cons: no incestive?
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Overall account responsibility
I have grown and developed in administrative and as an analyst in my role to develop the product i manage and increase revenue streams.Managing various marketing campaigns to generate optimal leads for the business and reducing cost per lead for various campaigns.
Pros: Company reputation
Cons: Tight budget management,strong targets and long hours
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Great company and
I looking for change and growth financially. I'm hard worker and team player. I always go an extra mile in ensuring that i produce above par results, i have a positive can do attitude
Pros: i can work under pressure
Cons: being micro managed
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My review
I start work at 7 am and knock Off at 4pm. My job is target orientated. Should i not reach my daily target i knock off at 7pm. Im number 1 on my team for reaching and exceeding targets. I call clients, i pitch to them. I create a picture that makes a need of the product. I sell funeral cover,legal cover, life cover and help plans successfully. We work as a team. We respect each other. We develop each other. We learn from each other. The most important thing is that we support each other and motivate each other. I enjoy getting extra income from sales. We get incentives as well as bonuses for perfomance. We sometimes compete with other teams or individually for incentives, may be cash or prizes.
Pros: bonuses
Cons: long hours
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Brilliant Customer Service
I am good person with good communication skills and I enjoy working as a team. i will like to join your company in order to explore the experience i have for Customers. i learned a lot with Customers needs and wants. the difficulty I had experience is to manage a team alone .
Pros: Great opportunity
Cons: long working hours
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Good earning potential
I worked very well with my team because I become a trainer on less than five months,I used to earn more than other companies I worked for,I made calls on a daily basis and liked helping client coz my it was easy,I worked well with my former manager until the new one and most of all I liked whn everyone felt motivated by my work because I was rating no one on the company starts by my departmemt,I loved the fact that I could help my clients including my colleagues and that made me even stronger today.
Pros: Great opportunity for customers services and sales
Cons: More time I spend at work
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A great opportunity with infinite potential
I have only started working as an IFA (Independent Field Advertiser) for a week now and there isn't much to say about it. However it's been a different experience because I'm accustomed to working in an office environment. While it's a good opportunity filled with great potential I feel the need to find a much more stable job I'm experienced in hence I prefer to work as an IFA part-time.
Pros: A great opportunity with infinite potential
Cons: It's only been a week. I have nothing much to say.
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