Overall
Promotion
Salary
Work/life balance
Culture
Leadership
No grpwth in the company
I am passionate, highly motivated and committed with exceptional ability and willingness to learn. I am a hardworking dedicated and dependable individual, I have also acted as a Team Leader and was a trainer and Quality Analyst ,Social Escalations ,CEO and Manager Query Escalations and back office escalations ,I have Great Customer Care experience and Massive Technical Experience I assure you my appointment will prove beneficiary to your company.
Pros: grow within the company
Cons: 8 hours a day
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Its an excellent learning curve
the company does not so much pressure but the money does not motivate one to be at work we have key performance indicators but we do not receive incentives for the rating that the customers make i was part of the top 10 but did not receive any incentive, we work as a team to archive ,I have learnt telephone etiquette how to handle calls and explain bills to customers calling customer care, I enjoy resolving customer queries because i get to learn a lot of different aspect from the calls i receive, when customers are very irate and not understanding because of the experience they have had.
Pros: The are less opportunity for promotion because we are still under contract
Cons: the are no long working hours the shifts are just straining
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We are trained and up skilled monthly
work if Fun because you talk and assist different types off people and knowing that you have resolved some ones Query . the mos challenging aspect is the shifts late night shifts,the relation with with co-workers is the best ,i have learned self discipline and baing a srtong team player
Pros: There;s no opportunities for growth
Cons: Working shifts late shistfs
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Excellent working environment
It is great because they treat employees like grown up They share information with employees,listen to our ideas and act upon them.they treat us fairly and as co-workers we've got a team spirit that work together as a team and the most challenging aspect of the job is when one of our team member is lacking in his or her work however we come together to lift each other up and work as one.I enjoy working there because I want to expand my field knowledge,and my organisation is an opportunity to learn in my field.I've learned about value and challenges of working with others ,managing time and keeping up with multiple priorities.
Pros: Great training facilities within the company.
Cons: 8 hours
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Hard work look for solution
I m very motivated,hard worker and smart.When give task I dont complaint how difficult I try my outmost to find solution.I motivate my team members.because I believe happy team give better result.when came to displining team will sign warning with a smile
Pros: I do take risk when opportunity arised
Cons: When the task need to be complete to make our team will work through out.However with good planning
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It was good learning curve
I learned to solve customer query on the 1st call, and my kpi were very high. While we were on training we learned how to do SAP and to find out if the customer is telling the truth about his /her details using Xds because that's were we can c if a customer is not trying to create fraud using another person details. I also learned to work well with the other team members and being responsible especially working alone without supervision.
Pros: Great platform to learn the environment of call center
Cons: But the hours are long
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Good working enviroment.eager to learn
been working there for a matter of time and it was amaizing but the only fault they dont reward you for your hard work and also long working hours. The transport had an massive impact of my timing and schedule. The company failing to pay my full amount of salary.
Pros: great promotions
Cons: long working hours
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Good
I am young vibrate am,24 year old engertic,eager to learn. Flexible to adopt to any situation and hard work. I have good emotional intelligence also good interpersonal character. I am able to work fast and accurate under pressure with or without supervisor able to any attention to details excellent planning, organizing and interpersonal communication skills- simply because I ensure that I put more effort to reach my job requirements by going and extra mile. Lastly I am able to work in team also being a team player
Pros: carreer advancement
Cons: pay attention to details
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It takes Hard work and sacrifices to succeed in life
I started my career off as a credit contoller, then I became a sales consultant and later on a 2IC then I became a branch manager. It takes hard work and determination to reach goals. I work well individually and in a group. My strenght is admin and custoner service.
Pros: working with good people and its a great way to gain experience of the day to dat running of a businesss
Cons: dissapoint clients if the stock has not been received as estimated
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Excellent skills
As a call centre agent at cellc , I have learnt skills in terms of problem solving, communication with customers and positive attitude towards client. I have also gain knowledge regarding working with a team it helps sharing Ideas. I have worked long hours, I have a perfect relationship with my co-workers
Pros: Administration
Cons: Overtime
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