Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Continues Learning and development
My typical workday is dealing with different clients telephonically on a daily basis,assisting all clients to the best of my abilities. Im a people's person thats the reason ive been in this industry for +_- 6years I get along with different type's of personalities and I respect other's and their opinions. I tend to work well on my own but I love working withing a team as well. Ive learned to listen more and speak less. I enjoy assiting clients as im passionate about what I do. The most challenging part of my job is the rotational hours, nightshifts as I feel there's no ballance between work as it feels I dont have a personal life. Im looking for reach my full potential in an environment where im not only passionate but where I will be happy and maybe retire at your company , thats the type of employee I want to be.
Pros: potential for growth withing the banking/ finance industry
Cons: Long wprking hours,and rotational shifts
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Each day is a challenge and all I do is perform at my level best to get the job done.
I work with a great team that is always willing to share ideas in order for us to make our set gosls and standards. It's a great experience to work for Capitec bank because each day is a learning experience. I for example am 2IC and have the responsibility to make sure I plan the day. I must make sure that we have enough staff to perform. I also need to manage the que of he branch. I do review of the previous day's transactions. I also make sure that all service consultants are competent to do their job by giving them practice exercises. I then check if there is gaps and find ways to close them. I have a good relationship with the team. Everyday is a challenge and you have to think on your feet all the time and I enjoy that. One thing that makes me happy is to see a client walking out with satisfaction.
Pros: I am High potential Service Consultant which means that I am being trained to be an assistant branch manager.
Cons: Indeed long working hours
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Its a good learning but the growth process is a bit of a drag.
Its okay working there, though some co-workers don't want to see me grow. We make a good team and work hard to achieve the branches objectives, there's only 12 of us working there 10 being women so issues will arise. But I must say the manager and her assistant are the best never taking sides and making sure that we always on the same page. They push hard to see us succeed in all that we do and they put their main focus on people who want to grow individually by measuring the potential and giving out duties according to departments.
Pros: Good stepping stone, easy growth route, teaches managing skills nd flexible in careera
Cons: No social life, small benefits, limited rest periods
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Good starter job
I love helping people and my job gives me an opportunity to serve people. I don't feel valued and I hate the working condition when it come to safety. I am not comfortable as anyone can walk in and do as they please and go.
Pros: Stable job
Cons: Long hours
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Excellent skills, learning
You work with people, you get to learn or understand different characters. You deal with difficult clients/ financially distressed clients and you get to empathise with them and hear their concern and provide a solutions. You change branches, you get to adapt quickly to new people and environment. Work as a team, you become a team player. Acquire good communication skills as communication is the key to achieve excellent service. You know how to work underpresure, we targets to meet and deadlines for meeting those targets. We are accountable and take ownership of our job, you equip yourself with knowlegde as there is always changes in credit granting policies and branch policies. You get to trust your co-worker as we work as a team always. You multitask, answer calls while doing other tasks on hand. We are flexible, we are taught to do some management tasks as we also have to do our own. If other team member (s) are not available at work, you do your tasks and do theirs as well.
Pros: gain a lot of experience, you do everything
Cons: long hours
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Typical work day
Typical day at work: Meeting for 15 min then go serve clients, start my admin and prepare to observe people and deal with clients, work for 8 hours and sometimes even 9 hours as I rarely take lunch.
Pros: Makes your character strong as you deal with a lot of angry clients daily
Cons: Long working hours
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Great service delivery and excellence.
Capitec Bank is known for its great service, so with that being one of its key objectives and actually implementing it and seeing clients/customers satisfied and them returning is great, as it shows that not only am I doing a great job but I'm helping the company retain clients and facilitate growth.
Pros: Encountering different clients or characters daily.
Cons: Long working hours
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Growth opportunity
It's a great environment. There is opportunity for growth. to get increased salary you need to perform. targets should be met at all times. You have to be energetic for when there is lots of clients. you need to work effectively and efficiently. you get to come across different types of people and learn on how to handle people's behaviour. you learn different approaches. create long lasting relationship with clients. you have to think out of the box.
Pros: team awards. great benefits. team building
Cons: Long working hours. work during weekends
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Was a good learning experience
Helping me grow was the perfect position. But now... I'm not going anywhere and my life and needs changed as I grew.. I need to think about my baby and time. I'm ALWAYS at work leaving no time for anything else. Work environment is very stressfull
Pros: Learning and growing
Cons: Very long hours unfair promotions
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Excellent learning curve
The most challenging aspect is the fact that I have worked hard to upgrade myself in terms of learning more about my job as well as my manager's duties and perfects it but still no promotion. I love my working relationship with my team as we are very straight forward individuals who re a group of hard ,dedicated being. I enjoy working with the caliber of clients we serve as they re mine workers whom are mostly illiterate therefore I have to adjust to their,be clear and straight forward when serving them They challenge me everyday as it is quite a task to sell and especially when new products are being introduced such as Remote Banking which needs them to be tech savvy and it gives me great joy when they seem keen and passionate about getting with the programme.
Pros: people skils and polishes my selling skills
Cons: no growth and long hourd
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