Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Capfin Reviews

 

I learned a lot from Capfin by working with different types of people

I listen to calls and give feedback, then I have to do admin and reporting.I work well with my colleagues and clients. I have learnt how to work with diverse people on different levels. I enjoy to work with my colleagues a lot as we are all very caring about the next person. the most challenging about the work is the work load.

Pros: None
Cons: Long working hours

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Growth and change

The company provides a lot of growth it also have study institutions like Khula Program. As its employees are more than 1000 so there is less opportunities to show your skills and knowledge.

Pros: No the is less opportunities the company has a lot of employees
Cons: Less working hours because there is no work

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Great exprience and learning curve.

At the beginning of the month and monthend work load is alot. But we worked a team to reduce work load, inactive with others and help where its needed. I have lots about customer service, client issues, different type of client 18-70 years of age, how to pay attention to details, capturing correct information and listening to customer. I enjoyed dealing with clients and working as team. When the load is alot and there is no team lead on the floor to assist with TL related queries,, its ver challenging and learning how to take ownership on each and every call you take.

Pros: Promotion were rare
Cons: The working hours were not bad

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Good experience

My job at capfin is very challenging at times because you get to deal with difficult customers most of the time and still have to make target by educating the customer about the importance of paying their loans. Capfin also provide a good working environment and the staff is very nice we get along very well. Working at capfin has thought me a lot of things like working in a team and good telephone manners. I love interacting with different people and helping others where I can. The most challenging part of being a collection agent for me is collecting on unemployed people or people who haven't paid their account for more than four months because at that time they are close to getting handed over for legal action.

Pros: Opportunity to study as study leaves are available
Cons: Rotational shifts

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Challenging

I need something more changing,not just working for kpi's that I master

Pros:
Cons:

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Best learning curve

My typical work day is always the best because I'm always ready for my job ,and having the best relationship with my co-workers makes my job enjoyable ,everyday I learn new things but what I have learnt the most is to always be a team player for the success of either you or the company that you work for I enjoy educating the customer or giving out product knowledge because that shows willingness to assist .The most challenging part of my job is working night shift .

Pros: recignition for your perfomance
Cons: night shift

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I am always willing to accept anew challenge. I execute my duties to the best of my abilities

I am always willing to accept anew challenge. I execute my duties to the best of my ability. I always take pride in my work. I am very detail orientated, always strive for better. I work well under pressure.

Pros: Seeking new challenge
Cons: I enjoy working 8 hour shift

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Safety Administrator

Quality Assessor Duties: Retrieving allocated calls Listening to allocated calls Evaluate allocated calls (Customer Service) Providing feedback to the relevant consultants Doing QA circles Doing calibration sessions Doing weekly reports Escalating matters with regard to the consultant to the relevant Team Leader Doing quality trends Coaching the struggling consultants Doing Ad hoc tasks related to QA as and when required Safety Rep Duties: Ensure a safe workplace environment without risk to health Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to. Ensure that all Health & Safety policies, procedures, rules and regulations are regularly reviewed Ensure that all Health & Safety policies, procedures, rules and regulations are updated and communicated Establish a full programme of documented health & safety inspections, audits and checks

Pros: Opportunity to grow withing the Health and Safety Environment
Cons: None

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A Great Learning Expirience

Working for Capfin has it's challenge as sometimes i deal with difficult clients have remain calm and keep the companies brand, Capfin has lots of diversity as the people here are very kind and warm specially my team mates are like my family. Since coming i grew as a person as i have learned how to deal with difficult clients in a professional manner, and my integrity has played a huge role as we deal with confidential information as we deal clients personal information

Pros: Great opportunity of Promotion
Cons: Working hours as sometimes i knock off at 20:30 and it is difficult to get public Transport

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