Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good Learning curve
- Working hours are fine since they have no shifts - I get along very well with co-workers since am a very social person, i am approachable - Customer Service is the basis of it all, problem solving skills , following processes . Customer focused, Computer literate , MS office and Exel. - Am enjoying my current work as a Verification Agent, solving problems and risk associated sales.
Pros: Growth
Cons: Recognition
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I have 2 years’ experience in a call centre environment along with 2 promotions
I started my call centre career as a Data Support agent where I did very well and collected two Top performing agent awards within a period of 9 months. I was promoted to be a coach for Prepaid and Data campaign new intakes, after the coaching project I was then promoted to a new C3D Data Cleansing campaign which I am currently doing. I hold a Technical Support Certificate and End User Computer certificate both from PC Training and Business College. I believe I am a perfect fit for this position as I have an experience already, I have a strong passion and it will be a golden opportunity for my career.
Pros: I'm looking for growth and permanacy
Cons: I'm currently working long hours and shifts
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Excellent learning curve
I have gained a tremendous amount of knowledge and experience and gained much confidence during my time of different tasks of work. I handle challenges very well and I am a very fast learner. I intend to use my strengths and my abilities to grow in my designations and tasks ahead. I have gained much experience from each and every job I have done, it has grown me as an individual. I believe that hard will get you where you need to be and hard work is I intend to do to make an impact in growing the company.
Pros: Great learning Opportunity
Cons: not really
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Teamwork
company but the management side needs to be looked at. Teamwork its what keeps everyone going as we have learned to support one another relationship amongst our self its a good one.
Pros: company but the management side needs to be looked at. Teamwork its what keeps everyone going as we have learned to support one another relationship amongst our self its a good one.
Cons: company but the management side needs to be looked at. Teamwork its what keeps everyone going as we have learned to support one another relationship amongst our self its a good one.
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I started my call centre career as a Data Support agent where I did very well
I believe I am a perfect fit for this position as I have an experience already, I have a strong passion and it will be a golden opportunity for my career. I have a vast interest in implementing the knowledge acquired to date as well as learning as I go. I am eager to grow as far as I can. I accept that my abilities and acquaintance are an absolute fit for your department/company.
Pros: I'm currently working at vodacom aftersales department
Cons: I work shifts also looking for permanency
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Excelleng learbing curve
I am a people’s person and enjoy interacting with clients, customers, guests, colleagues on all level yet keeping it professional. I am reliable, honest and highly responsible. I have an innovation thinking, creative talent and I am enthusiastic. I am always willing to help and to ensure of the group. I am also willing to grow within the company and learn more. I have team spirit and patient with people. Very hard working and can work under pressure. I can also be a helping hand when needed. I am a religious person and I believe in God. Taking me for this position will not only be a good experience but it can be a good opportunity for me to learn more and see myself growing with the company. This position was meant for me and I am going to do whatever it takes to get my work done on time, making sure my manager, colleagues, clients and guests are happy and if it comes to a push I am willing to work
Pros: Great Opportunity
Cons: 45 hours per week
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Different learning curve
The experience I have gained so far whilst busy with training and being buddy-coached is exhilarating. It keeps me on my feet and mind-active. An eye opener to different learning structures too.
Pros: Improving telephone etiquette
Cons: Unstable working hours
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Good learning curve and teaches a lot as an individual
i have a good working relationship will my colleagues, Superiors and all staff members and we work well together. and what i have learnt at my work place is commitment, dedication and perseverance and that it is always good to have good relationship with customers and go an extra mile to assist them with all that they require and the most challenging things i having to deal with a customer that is furious and making it hard for you to defuse the situation and not giving you a chance to explain and assist them and degrading you as an individual and making you feel small. i enjoy the work environment and the good work relationship that we all have there's no tensions between us. We do have days whereby it gets hectic when the Network is down and you have a lot of customers calling seeking answers to question they have and you find the department that has to give us feedback has not given us any feedback and we have to deal with the angry customers through out the day.
Pros: Growth and good customer service
Cons: Working late shifts
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Excellent Learning
I am a bright, talented and ambitious Person with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurate. I have pass my Grade 12, End User Computing Certificate, Service Technician (A+) Certificate, IT System Support NQF Level 5, IT Technical Support NQF Level 4, Microsoft Windows 8( Managing and Maintaining Windows 8), Electrical Engineering N2, and Code 10(C1) driver's License.
Pros: Great opportunity for learning
Cons: Not working for long
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Excellent learning curve
• Interface with support functions such as MAXIS Services, Training & the Contact Centre’s operations. • Evaluation of inbound/outbound calls, correspondence as well as business processes to measure the effectiveness of service provided to the client. • Identify and report on problem areas, trends and training needs with the view of agent development. • Communicate regularly with the Call Centre Manager and Supervisors in terms of evaluations and calibrations. • Implement new processes, when and if necessary. • Compile weekly and monthly reports on evaluation scores, calibration scores, strengths and areas of focus as well as noticeable trends. • Liaise with role players, on all levels, with regards to assessing needs and implementing quality methodologies on specialised projects. • Facilitate workshops, as and when necessary. • Coaching of agents and Supervisors to achieve the desired quality levels. • Promote quality awareness throughout the Organisation.
Pros: Learning opportunities
Cons: No growth and new challenges
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