Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
It’s a very challenging type of work, but I’m growing and learning a lot from it. Team work is crucial in there, team goals are well articulated by their deadlines, and should be always communicated accordingly.
Pros: Very good and transparent communication
Cons: Lack of precision in data dictionary
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Competence
A good team player who thrives on engaging business solutions, is deadline orientated and has the ability to produce detailed technical specifications from client requirements. A quick learner who can absorb new ideas and can communicate clearly and effectively. Currently looking for an opportunity to join a dynamic, ambitious, business unit and do my best in work the environment.
Pros: Good team, ambitious and dedicated
Cons: If it’s not challenging, I lose focus easily
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Responsible for customer service experience across the following fields: Order fulfillment, • Coordinate and manage 3rd party technical teams that need to provide telecoms services. • Use project management methodology to ensure all new implementations and changes are delivered timeously and according to plan. Assurance / Fault and Incident management • Track all incidents to ensure timeous resolution. Budgeting and billing • Ensure that all services are provide within the allocated budget • Ensure these services are billed correctly. • Check Billing schedules regularly to ensure correctness. • Monitor and control back billing and credits notes. • Ratification of invoices. • Assist customers with cost savings initiatives Work with a very good team. Support staff is a bit problematic, as we done t get the support we need .
Pros: Like working with customers
Cons: No real opportunity for promotion.
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An amazing entry level learning curve
Helpdesk remote support including project management and customer facing tasks on a day to day basis. Onsite travelling for issues requiring physical presence. Hardware and software support for point of sale solutions. BCX is diverse and involved in futuristic project throughout the company. Struggling with revenue growth had the company in turmoil and restructuring processes had a lot of people leaving the company and loosing faith in it. I stayed because they needed me. But no growth is offered here. I feel stagnant. However, great organization that will surely do well in the near future.
Pros: Great company involved in meaningful projects
Cons: Long hours. Low pay
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Wiiling to learn new things
Active Directory Administrations (Creating user, Security group, VPN creations) Exchange 2010 (Mail creations) File Server (Permission Access on Folders) Print Server (Network Printer creations and configured Performing upgrades of software Maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system network functions Provide technical support for both hardware and software issues our users encounter Manage the configuration and operation of client-based computer operating systems. Monitor the system daily and respond immediately to security or usability concerns. Create and verify backups of data. Respond to and resolve help desk requests. Upgrade systems and processes as required for enhanced functionality and security issue resolution Administrate infrastructure, including firewalls, malware protection software and other processes .Review application logs. Install and test computer-related equipment Troubleshoot VPN issue,
Pros: Career growth
Cons: not meet the deadline
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Excellence
Remotely accessing hardware or software for clients to make changes and fix problems • to queries via chat, email, or phone • Training other staff members on troubleshooting and diagnosing problems • Writing, editing, and revising training manuals for new and updated software and hardware • Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods • Running reports to analyse common complaints and problems • Installing or changing software to fix issues
Pros: Great promotion
Cons: Too much pressure
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Excellent learning experience
A typical work day would be support to the business. We are also involved in HR projects that range from small to big size. I have a great group of colleagues that work as a team. Unfortunately, i cannot say the same of management, there is no guidance or leadership. I have learnt how to deal with different types of people, cloud based solutions and how to work in a very unstable environment. I enjoy a challenge and love to find solutions to enhance the employee experience. the most challenging aspects of my job is when Management want to go forward with a plan but dont support IT to implement the system that drives the change.
Pros: I have a job :-)
Cons: No promotions, bonuses, acknowledgment
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Great learning curve in IT
Working in my company is great flexible hours and the team that I'm working with, we share knowledge fairly. I've learnt that BATHO PELE principles as we serve Government Users. I enjoy working with users, you get to know colleagues when you troubleshooting over the phone. The challenges I face sometimes its when the network is congested and you cant remote to a users machine.
Pros: Good company when it comes to IT training and qualifications
Cons: Normal working hours "8hrs"
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A great team team, leant so much
A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately. Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression.
Pros: No growth
Cons: Long hours
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Great learning curve
Ever since i joined BCX in 2016, I have worked in the Telkom Group Information Technology (TGIT) in Project Management Office as an administrator and moved to the SQA team where i am currently testing the Telkom Softwares.
Pros: Growth opportuinty
Cons: No promotion opportunity
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