Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Dealing with customers are always challenging and rewarding.
I currently resolve queries escalated by agent and team leaders. I respond to customer queries via email and telephonic. I also deal with queries on social media platforms; namely, Facebook and Hello Peter I have a great relationship with my colleagues as we all believe that the customer is important to our business.
Pros: Dealing with customers are always challenging and rewarding.
Cons: Travelling logistically
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Challenging work enviroment
I am constantly resolving queries and making customers happy. i also resolve queries on social media platforms like Facebook and Hello Peter. I have a great working relationship with my colleagues as we all believe that our customers are very important in our business and we strive to keep them happy I have learnt that patience is important as you cannot make every customer happy
Pros: Self management and a level of autonomy
Cons: travelling logistically
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It was a great learning curve and experience
it was a great experience dealing with different characters of people everyday.. my relationship with my co workers was excellent ,as I am have a bubbly character , so Its easy for me to mix in. I have learnt to work under pressure and reaching the target . I enjoyed my work environment because its homely. The most challenging was to deal with hard customers .
Pros: nice experience of dealing with different customers
Cons: Night shifts because i didnt have transport
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Good
To work for the company it is very motivational and because we get to do different work at times to improve the company's service to our customers. My relationship with my co-workers is extremely good because because we understand each other and do our work for the success of the company even though we working from different department. I've learnt that a person can be talented in so many things even those you did not went to school from,because I will be given for asked to do something I've never done even from school but because I am eager to learn and love challenge I can do everything given to my plat and do my work efficient with or without supervision. I enjoy working with people because I get to understand different cultures and people. The challenge on the job is that you must always be firm and still to the product knowledge because there are customers / client who that always difficult unnecessarily because they say customer is always right.
Pros: yes
Cons: 9 hours
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Growth
I really like working with people on a day to fay basis ,it challenges me in a way that i learnt to think fast out of the box.Its very difficult n challenging to deal with difficult customers but i do it with passion so its not that bad. I have a very good relationship with my collegues and my employees because i like to keep things proffesional but friendly as well. I have learnt to work under pressure to meet my targets and also to be very polite.I also learnt to listen very carefully when some is talking to me. What i enjoyed the most about my job is to deal with different people because i love people.My job can be very challenging at times because u deal with different people who are going through different issues and u must know that they can take their frastration on u thats why you dont have to take anything personal.
Pros: Growth
Cons: Long hours
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Excellent learning curve
good day i have strong interpersonal skills, holistic thinking, interpretive skills, conflict management skills, good organisational skills, problem solving and decision making skills, deadline driven, pro-active, customer service focused very reliable with in house info, not afraid of taking using my initiative when needed. hoping that my application will receive your favorable consideration. thank you.
Pros: well there is growth for some people.
Cons: the hours are fine.
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Excellent stepping stone towards working for a great company
I work for TENACITY financial services...which services Ackermans , Shoe City etc. On a daily basis we take calls..which is inboud. We assist customers with a wide variety of queries such as complaints , stock queries , credit limit adjustments , balance enquiries...just to name a few..I also assist other departments such as Our New Applications department by caputuring new applications. What i have learnt most in a call centre environment is that the only constant thing is change.
Pros: Shifts are reasonable
Cons: Not a great opportunity for promotion
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Growth
Working at Tenacity is great and I enjoy working there as I love what I am doing,that beeing debt collection and we are like a family there,I learnt a lot of things there as an individual and a collector,so now I would like to grow and experience some other things
Pros: Great working place
Cons: Long working hours
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learning curve
Customer service is never the same, everyday you learn something different. Being able to assist stores and customers with the queries, complaints. Working with different individuals, making new friends and meeting new people. The challenging part is when calls are queuing and dealing with upset customers that hasnt received the service they deserved.
Pros: Still learning
Cons: Working shifts
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Learning curve
Diverse culture. Good people to work with. Agent levels knows better than Management on floor. Too much work is expected and not being acknowledged for your effort. I have learnt to remain calm and stay positive and take things as a challenge. With the correct amount of positivity, product knowledge and knowing the system you are capable if facing any situation hands on.
Pros: Good people.
Cons: No opportunity to grow.
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