Overall
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Call center experience
Dear sir or madam My name is Mika, previously I was working for GEMS Metropolitan health as a client service agent. It was a learnership of which I feel has enhanced administration skills and generally dealing with customers/clients. Working wishing a call centre enhanced my computer skills, good telephonic communication and typing fast while I deal with queries, generating feedback and emails, and capturing data while on the call. Dealing with medical aids opened the opportunity to learn how to interpret claims and process claims. Experience in MSword, excel, MS outlook, MS office and archiving documents to unity. Also dealt with service providers and hospitals authorization. I am used to working within a pressurized, fast l, and result driven environment. I am still young and looking up to taking any challenge that comes my way, as I am bendable to learning new skills.
Pros: Excellent environment to learn new skills
Cons: Technical issues
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I had enough training on capturing different medical claims.
DUTIES Validate the information on all medical claims from patients and doctors seeking for payment from their medical aid company. Reviewing claims thoroughly to ensure that there is no missing or incomplete information. RESPONSIBILITIES To approve or deny payments to doctors, it is vital to read the claim correctly and asses medical documents. ACHIEVEMENTS Medical knowledge communication skill problem solving team work technology related systems
Pros: l dependable, flexible, friendly, hard working, expressive, formal, punctual and being a team player).
Cons: Being too critical of yourself, Attempting to please everyone,Being unfamiliar with the latest software
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Learning curve
There is not much growth. Monday to friday job and normal working hours. I have had good and bad experiences within the company. I enjoyed having to work with variety of people and different cultures. I have learnt alot about the company and medical schemes GEMS.
Pros: There's no growth within the company
Cons: Normal working hours
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Communication and customer service
I offer a five-year track record in Administrative support and Front Desk Reception. Your Company will benefit from me and the following Strengths: Computer expertise, with proficiency in Micro Soft programmes. Broad Based experience covering full administrative Duties, including executive support, office management, customer care, data base administration, program and project support. Superior Multitasking talents, with the ability to manage multiple high priority assignments and improvements to office systems, workflow and processes.
Pros: Grow within company
Cons: I like overtime
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Different industry with different experiences
i am in the medical aid industry and i have learnt so much on how to deal with different personalities as i have to deal with them on a daily basis,i have also learnt that our clients come first
Pros: great learning opportunities company also offers bursaries
Cons: favouratism
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Exellent
I like typing and filling document alphabetical so it can be easy to find them. taking calls and messages send to the relevant department or people like to be busy the whole day always make sure my duties are done for the day. I like to learn new things every day. like challenges.
Pros: yes
Cons: yes
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Excellent learning
When I started with MMI I have move to three different departments and are well trained. I am always willing to assist staff even in other departments.
Pros: I was nominated as best worker
Cons: Working hours
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Working at Metropolitan Health
Enjoy working with my current team and managers as well as learning to work closely with various government departments across the country. I've no real challenges regarding my job.
Pros: Great environment to work in.
Cons: Working on contract basis.
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A learning curve
Working for Metropolitan health has been a great experience, i have learnt a lot on how to deal with difficult members and members whom are frustrated and mourning. how to be a team player and how to turn an impossible situation into a possible one
Pros: opportunity to do what i enjoy
Cons: not enough money
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Hard worker
Am 34yrs occ health nurse with 8yrs experience with required qualifications, Hard worker, professional Work experience Life occ health Dinoko health Impimeds occ health Metropolitan health
Pros: i like to learn new things every day
Cons: i work till i meet target
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