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Metropolitan Health Reviews

 

Working at Metropolitan Health

Enjoy working with my current team and managers as well as learning to work closely with various government departments across the country. I've no real challenges regarding my job.

Pros: Great environment to work in.
Cons: Working on contract basis.

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A learning curve

Working for Metropolitan health has been a great experience, i have learnt a lot on how to deal with difficult members and members whom are frustrated and mourning. how to be a team player and how to turn an impossible situation into a possible one

Pros: opportunity to do what i enjoy
Cons: not enough money

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Excellent experience

I AM A YOUNG LADY WHO ENJOYS A DYNAMIC WORKING ENVIRONMENT AND WOULD LIKE TO BE EXPOSED TO NEW AND EXCITING CHALLENGES, I AM A KEEN LEARNER, EAGER TO ACCEPT RESPONSIBILITY AND I AM COMMITTED TO MY WORK. I HAVE GOOD PEOPLE SKILLS AND HAVE THE ABILITY TO WORK UNDER PRESSURE .MY TELEPHONE MANNER IS EXCELLENT AS I HAVE WORKED IN POSITIONS THAT REQUIRE BOTH EFFICIENCY AND THE ABILITY TO THINK ON ONE’S FEET WHILE ALSO BEING POLITE BUT FIRM . I AM LEVEL HEADED AND POSSES GOOD LEADERSHIP QUALITIES. SHOULD MY APPLICATION MEET YOUR APPROVAL, I WILL BE AVAILABLE FOR AN INTERVIEW TO OUR MUTUAL CONVENIENCE. IF YOUR COMPANY EXPECTS A GREAT DEAL OF DEDICATION FROM THEIR EMPLOYEES, THEN I WILL BE A VALUABLE ASSET TO YOUR ORGANIZATION

Pros: nothing much but i have grown
Cons: long working hours

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Great learning experience

dealing with an irate member and still remain calm be able to give answers to that member, I am a team player with greater efficiency. I have learnt to confirm benefits, reading of claims and processing of membership applications. I enjoy assisting members coming up with solutions solving clients queries. The most challenging aspect is delivering bad news like when claims are not paid by the scheme and member has to pay from their own pocket.

Pros: great working experience
Cons: dealing with irate members

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Interesting

Worked with a great team that strives for personal growth and has team work. The team was under bad leadership which led to morale breaking down and resignations

Pros: Team work
Cons: Bad team leader

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I’ve learned to multi task and also work under pressure.

It is a good company with poor management styles. There are lots of things which are not considered. They only care about productivity and does not really care about the well you their employees

Pros: Great professional development
Cons: Overworked

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Excellent learning Curve

My current role to be taught me patient, to listen and communication skills. As i am working with a medical aid have learned to appreciate small things and be grateful of life. it make me happy when i can hear that i have given the customer the satisfaction they were looking for. The most challenging aspects of my Job when i feel helpless due to the processes that have to follow, benefit exhausted member needs there.

Pros: new challenges
Cons: Long working hours

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Providing excellent service to our client and be the ambassador of the Company

- Ensuring the resolution of client queries and aim to achieve first call resolution Maintain goodwill of the company by upholding the SLA standards - Investigate queries where necessary and provide timeous feedback to the member - Interpret the query and determine appropriate path of resolution - Escalate queries where necessary to ensure member satisfaction - Accurate logging of information for statistical reporting purposes

Pros: Great exposure
Cons: Long working hours

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Excellent learning curve

I enjoy what I am doing at the company, I'm just getting bored of doing the same thing everyday. We are more like family, than colleagues at work. I never experienced problems with any of my co-workers. A lot of what I know about administration and medical scheme regulations comes from working at Metropolitan.

Pros: giving you a chance to study with the help of the company
Cons: underpaid

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ECXELLENT

i worked with metropolitan health as contact center agent i was administrating for gems medical aid and processing claims for doctors and confirming the benefits for the members and doctors and worked with all the clinical things when a member wants to be admitted at hospital and others factors that all members of gems can face in the medical aid of gems and also we were working with the hole call center of the gems medical aid.

Pros: growth
Cons: 08H00-17H00

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