Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve and knowledge
Regarding the Client service position currently advertised please find attached a copy of my CV for your consideration, Having worked within the industry for over 5 years (client services) that has taught me most of finances background .have developed a wide range of skills that would meet, and exceed the expectations for the role. In my present role as a Call centre Agent for metropolitan health gems (claims specialist & call centre agent) unit I been a debt collector for 4 months in outbound and managed to reach my target every time. I have had many achievements, including certificates of complements of best service &complements. I would relish the opportunity to bring this level of success to your company. As I hold a certificate in call centre so I indeed good with telephone technique as I have been employed in different fields and I have
Pros: great oppoturnity to start working
Cons: long hours
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Excellent Learning Curve
-On a day to day basis there is liaising with customers and service providers, telephonically, and Team Leaders/Managers. When needed. -There has been a platonic relationship with management allowing to open doors for responsibilities, trust and self management -flexibility and attributes leading to growth such as self management, managerial skills. -There are, however, days when service providers and customers can be difficult and/or the work load can be more than overwhelming. Team Leaders/Management is there to assist and to provide good service to our customers till a point you have matured into the role. -With may requirements to accomplish and targets to reach such correspondence, processing claims - handling tariffs, etc. It is safe to say, one becomes multi-skilled.
Pros: Great opportunitu for growth
Cons: Long Working Hours nd Overwhelment of Work.
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Organisational Culture and Challenges
I working in a very challenging environment, that have continuous changes which I have to implement. Sometimes it is not easy to work with the Managers that are hard to convince in buying-in the changes, Managers that are not aware of the technological advancements and psychological effects thereof. However I am working with a very supportive team that ensures that we provide valuable support to our Business Partners and are being trusted by our client. What I enjoy the most is the achievement of my HR objectives and honoring of my service level agreement with the client.
Pros: Flexible working Hours
Cons: Compulsory annual leave utilizing your own leave days
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Career growth
Job Functions: To ensure that a good level of understanding and knowledge of organizations ,products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department Product Knowledge of Gems Business Unit Members/Service providers and 3rd party live call enquiries Call queries , investigations , claims queries, escalation and resolution queries
Pros: Great career growth
Cons: Difficult members and service providers
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Learning curve and full of experirnce in medical industry
my relationship with my co-workers is super they like a family to me and I’ve learned a lot from my current role, but now I’m looking for a new challenge, to broaden my horizons and to gain a new skill-set what I enjoy the most is my role that im doing (assisting our members/clients) sometimes its frustrating if other department don't do their job as a front line of the company members are taking out their frustration to me but hence I am good working under pressure and problem solving I always find a way out.
Pros: there is a growth
Cons: hours are normal
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Excellent leaning curve
My duties include assisting members as well as hospitals and doctors with general queries to reprocessing claim for payment. I am a lovely person to work with I never have misunderstandings with anyone ever so I do have good work relationships. I do enjoy what I do as it is very challenging and every client is different.
Pros: opportunity to move within the company
Cons: you can bring your child to work weekends
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Friendly environment
The company is great to work for. Just unfortunately they don't have an open policy whereby they do not make the employees aware of how the company in struggling financially.
Pros: Great environment
Cons: Open policy
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It was a learning curve
Working at Metropolitan health taught me a lot more about customer centric, respect ,positive attitude towards my colleagues as well as our clients at large . I am really pleased that I worked for this company .all of opportunistic
Pros: bursaries, learnerships were given out ,given a chance to pursue my studies
Cons: 8:00-17:00
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Computer skills and people skills
administration on a daily basis, investigations, claim processing, email correspondence, handling incoming calls. relationship with colleagues is good. good habits and hardwork. do not enjoy anything anymore on this Job. Difficult queries that needs urgent resolution and have limited skills/capabilities on.
Pros: having been trained on the job i do
Cons: no long hours worked
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Excellent
My current work experience at Metropolitan Health as an Admin Assistant exposed me to a very busy and sometimes challenging administrative environment, It also exposed me to different cultures, languages and obstacles, but I tackled every situation to the best of my ability. I work well in a team environment as well as being able to work independently. I am a dedicated and meticulous person, I am always eager and willing to learn. I consider myself to be a person with great sense of responsibility. I have a pleasant personality and I enjoy communicating with other people and I perform well under pressure. Herewith please find a detailed copy of my curriculum vitae to further my application. Being given the opportunity, I am sure that I would make a valuable contribution to the overall objectives and purpose of your organization
Pros: great environment
Cons: normal hours
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