Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Service Assistant
Administrative and supervisory support on housekeeping related matters to the Service Coordinator. working alone with little to no supervision is great. i enjoy that i am not desk bound for a huge part of the day. challenging aspect of the day is having to walk between campus buildings is extreme weather conditions; rain and heat
Pros: none
Cons: no opportunity for promotion
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I have grown as much as what I could during my time at Capitec.
A typical work day within the department I am in would consist of straight work and no play. There is no time for any extra activities. When I get to work, along with my colleagues, we immediately start working up until it is time to leave. It does not sound like much goes on around here and that is probably the case. Some would think I am making this up, but I am only being as honest as possible.
Pros: None, growth is limited.
Cons: Long hours, low pay
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Great experience
Learning many tasks at once, chance to get cash awards if achieved set targets are made, learning opportunities in banking, long hours without paid overtime
Pros: Good experience
Cons: Long hours, targets driven performance without commission, no medical aid
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...
It's a very stressful environment because one has to worry about targets on a month-to-month basis. Also it can get quite boring doing the same thing on a daily as there's nothing new and exciting to look forward to on the job. It does, however, teach us to be thinkers and keeps us on our toes in terms of creating business and getting referrals to help meet your targets. A lot of the employees, including myself, do feel that the company is so focused on the clients being satisfied that it doesn't pay much attention to the happiness and well-being of its staff members. Growth at Capitec is being promoted from ATM Assistant to Client Service Champion to Service Consultant to Assistant Branch Manager to Branch Manager (branch-based growth which is not beneficial for someone who doesn't want to work within a branch). The better the position management-wise, the more stressful, based on observation and conversation with management.
Pros: Learn to work independently, quarterly increase based on individual performance, quarterly incentive based on branch performance, set working hours
Cons: No guaranteed '13th cheque' (employees receive a bonus based on company performance by financial year end. Bonus may be received and it may not be received and is usually much less than 100% of salary), very stressful environment, no company benefits, no medical aid
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Excellent Learning and Development experience
This has been an excellent learning curve as I have had many years working experience in production environments; and this being my first in a financial corporate environment. I have gained invaluable working knowledge and skills in corporate governance and budget planning, forecasting and controlling. I also learnt and developed my knowledge and skill in a computer based incident reporting and maintenance management system; namely S-Track It has truly been a great learning and development experience for me; for which I am eternally grateful
Pros: Employer is focused on pro-active Learning and Development
Cons: When one is not used to red-tape it could get frustrating
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I have learned and mastered offering great customer service and selling different products.
Continous learning environment with different products.Main focuse on offering exceptional customer service and putting client in control by offering features and benefits of our products.
Pros: Great opportunity for entry level carrea
Cons: Long working hours
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Great and excellent skills development manager
It is a great place to work in. The skills one develops has helped in many ways possible. Meet different types of people everyday has helped in understanding people's daily needs and how to help them live better. Colleagues and Management are excellent team that one can always have an coefficient team work.
Pros: Growth
Cons: Nothing
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Excellent development
The company has great incentive initiatives if you and your branch meet your targets every quarter. A quarter is divided into 3 months. Then your salary can increase every 3 months
Pros: PA = personal awards and TA=team awards
Cons: Long hours. One day off a week
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Good company
Good day At my current occupation we are constantly challenged which is good. Ensuring that the service given satisfies our clients, putting our clients first. This is a normal 07:30 to 16:30 job and is based in the CBD. Trust is of utmost importance to ensure that we work towards the same goal and give continuous feedback and hold each other accountable. I've learned that one cannot work in sylos but that we need to work together to ensure we are aligned. I enjoy that we are always pushed to be our best all the time. N improve yourself. Monitoring change and the impact we have on the contact center and the Agents.
Pros: Great balance between work n life.
Cons: No growth
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Work smart not hard
I am a har worker. I enjoy a new challenge and I am always keen to learn. I'm a team player and always try my best to do my best. I am energetic and friendly. Know how to work with clients. I am a very punctual person, and has my work done on time.
Pros: I have learned a lot and grow a lot. It's a great stepping stone to start one's career.
Cons: The hours wasn't that good, as well as the benefits wasn't on standard
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