Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Avarage
I have learned a lot about contact centre not a call centre only. I have learned different cultures and behaviours from my team members. And what is like to work as a team and manage time as well be professional as an employee.
Pros: Great learning curve
Cons: Working hours are manageable
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Telkom Customer Care
I have gained more confidence in speaking to different people everyday. I have learned how to work individually and in a team, achieving individual and team goals. I have learnt how to multitask. I learned how to work under pressure.
Pros: Yes
Cons: Yes
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Cons: jbk
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Excellent learning curve
I have learnt all of my skill within call centres, customer service, client management and sales at Aegis. I am currently heading 70 employees, 6 Team managers and support staff such as QA and training in the department. Mentoring and leadership of the team managers and providing them with strategic solutions should any issues arise in terms of performance against client metrics such as SLA. I am a passionate and hardworking team player who believes that people will follow you if your leadership style walks the talk. I have an amazing relationship with all my people including the consultants. I enjoy working with people and interacting with them on a daily basis is my passion.
Pros: Great opportunity to learn
Cons: Salary and lack of benefits
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Great achievements
-Implementing new customer relations strategy that yielded a department client retention -Increasing regional sales revenue by developing more efficient meeting and sales process -Moving departments in a period of 6 months
Pros: Hard worker
Cons: Great at doing shift work
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Great learning opportunity
Good company to come and set a corporate foot print. Firstly I’m a technical person, so I Love what I do and shows in my work ethic and willingness to do my work. Communication is vital here to know more than I think I know so that’s helpful.
Pros: Great learning opportunity
Cons: Long hours for small pay.
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Great opportunity for growth
A typical working day fo me as a contact centre agent was to inform our customers about the changes that will happen and how they can upgrade their packag es
Pros: Great opportunity to learn communication tactics
Cons: Late payment of commission
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Excellent experience for mobile sales
not stressful compared to most contact centers. most leaders know what is expected of them. there is a lot of room for growth if one works hard and is determined. people are understanding and there is caring towards all employees no matter the level. there are ups and downs that all companies go through however if we did not get retrenched there would be a lot of employees who would grow and make a success out of the business and their careers.
Pros: growth
Cons: none
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Learning
Call center inviroment Multicultural inviromnet. Easy going people. Learnt alot these passed years. Its a good learning curve. Learnt alot about internet and computers
Pros: Learning new things
Cons: Shifts
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Good company to work in
Good opportunity for growth and a great environment to work in with employees with great attitude and respect for each otherportunityGood company with an opportunityGood company with an opportunity
Pros: Great environment for growth
Cons: Bad training department
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