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Tourvest Reviews

 

Excelent Learning curve

I have worked for Call Centers in different capacities since the beginning of my career. In my last position I was a customer care agent dealing with International customers and assisting in sales and from this role I gained excellent customer service and have excellent vision of what it takes to offer good quality customer service. I believe that I will make an excellent fit for this role as I work well under pressure.

Pros: Opportunity learning about retail
Cons: Working Shifts

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Excelent Learning curve

It was a good working environment. I was working shifts and my day normally started at 10, 11 or 12 depending on my weekly shift. We we doing support for British Airways High Life Shop, dealing with onboard queries, sales and complains. We had a good relationship as we were working as a team of 4, 2 males and 2 females. It was my first time in retail & inbound and i have learned a lot in a short period of time. After every 2 months we had road shows where we were communicating with our colleagues in the UK branch via Skype and it was good because we were dealing with clients that we know nothing about their culture.The most challenging aspects of our job was dealing with the most difficult clients who are usually threatening to sue the company.

Pros: Great opportunity for growth
Cons: Working Shifts

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Very good experience, working with international customers

I was doing after sale support for British Airways High Life Shop. My duties included handling the on-board complains, redeeming vouchers that were given to customers for compensation, refunding customers whose items were not delivered on-board, replacing the faulty items and exchanging wrong items. We are working shits as a team of 4 people, the other 2 in the morning and the other in the evening. The working hours are very convenient and the management have trust in their employees. The most challenging aspects of my job is dealing with difficult customers who does not want to follow the company's procedure and want things to be done their own way.

Pros: Great opportunity working with international customers
Cons: Working Shifts

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Great learning curve

Fairly good company to work for. Nice working environment. Support structure could be reinforced. Management styles vary. Maturity needed esp in the younger managers. Overall, good company to work for.

Pros: Growth
Cons: Long working hours

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Excellent experience in the company

We work shift that start from 6 in the morning to 11 in the evening.I have a very good relationship with my co-workers,they are understanding people and they good in team work.I have learn lots of things in the company,like how to deal with customers and handle issues with the.I enjoyed the part of meeting new people and knowing the different behavior of the customers as well as their characters.Its when we get busy only to find out that everything stop working and customers start complaining and swear at me.....

Pros: It great
Cons: Its only normal hours

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Good

I started as a hostess then was promoted to be a manager. I've learnt how to deal with complaints how to work under pressure,how to tackle problems.I enjoy greeting customers as I am a friendly person ,I enjoy helping customers all the time

Pros: To be a junior manager
Cons: 10 hours

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Good communications skill

I am responsible for making sure that my stores in various countries are well in stock with the right products, at the right time, and presented to online and on the ground shoppers in a way that will facilitate optimum sales. Demonstrating creativity and a good business mind set I am in the position to create a virtual shopping experience for shoppers; providing key information and creating a perfect visual experience every time they visit my stores. This position allows me to be a highly motivated individual with strong team orientation and a key focus on marketing. Merchandising, Buying and planning products to maximize exposure to the travelling and online traffic is vital in my role. These people that shop through these platforms are the greatest contributors to the turn over’s of my portfolios.

Pros: Travelling to various countries, working Flexible hours, Working with various ethnicity, Not working on weekends
Cons: Language Barriers, Time spent flying

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I have learn a lot about business

My name is Hector William Khoza I’m an Admin manager at Satara Park Shop in the Kruger National Park. I hold a National Diploma in IT Networking from College Campus in Pretoria and a certificate in public resource management. I have extensive knowledge and use of MS Office software as well as other computer software, with great administration and office management skills

Pros: from receiving to admin
Cons: eight hours per shift and its two shift per day

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Current role is diversified.

My job includes prospecting for new business as well as service existing database. I am involved in a range of Marketing activities for our Sales team & indeed the local properties, e.g putting action plans together, designing promotions & social media reporting. I enjoy the freedom to do my job and not being micro managed The company recently went through section 189 which was quite stressful but I'm pleased to say my job was saved. The biggest challenge is our different hotel operations teams ensuring guests/clients are happy long after the sale or booking is done and I think this speaks to staff & management being properly trained, so they can do their jobs well.

Pros: Part of large tourism company so large growth opportunities.
Cons: aha has received some negative press recently.

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The company is growing in the inbound space

- The most challenging aspects of the job the smal teams that are equipped but due to the volume of work coming in are not able to produce high quality work.

Pros: Working with different clients
Cons: Long working hours

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