Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I dont feel like im being appreciated. I give the company all of me everyday.
My typical work day consist of few to none breaks. I hardly complete my daily to do list, because of simple things that constantly pops up - hence sacrificing my breaks to complete my tasks at hand. I have a very strong, open, honest, loving, and extremely supportive relationship with my co-workers, which is one of the reasons I can’t seem to let go. I have learnt that it is now time to start broadening my horizon as there are a few things I would like to achieve in my 5 year life plan, but cannot do it with this salary. I have learnt to be as supportive as possible to co-workers and subordinates, because that's what helps the job get done efficiently. I enjoy the running around and keeping busy. I also enjoy the knowledge I can leach from my co-workers. The most challenging part of my job is having to be restricted to doing my job. Once a staff member does not do a task, the responsibility then falls on me to take ownership and include it in my tasks - displacement is not always the key.
Pros: leant a great deal in years of service
Cons: Cost of living
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Excellent growth and learning platform
We call client that are overdue with payment and help them to make arrangement which suits their financial status , sending out statements and settlement letters , customer service query handling aswell as assistance when the team leader is not available to help other agent in arears where im needing or with clients . Reception is part of my duties when our receptionist is absent or on leave , greeting client anf meeting client , taking calls and messages bookings for meetings . We have a family friend relationship at work some days we gmhave our differences but never seem to interfere with our daily work and sort it out almost immediately. I have learned to understand the value of my work , wotking with people understanding our customers and their situations assisting others .
Pros: you may move from one position to another and a lot of opportunity
Cons: changing of work hours
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Exllente learnig and improve my sales skills
I have found my working environment as a continuous growth for me as an individual. Dealing with different challenges on daily basis with different aspects of my daily tasks and finding ways to overcome my obstacles along the way. All of this contributes towards my learning skills to endure pressure ,problem solving skills and adapting to changes. My co-workers have passion for their job and their represent the company with their excellent service characters which influenced me entirely in a positive way.
Pros: Great opportunity on promotions
Cons: Long working hours
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Debt collection, Data capturing, Ms word ,
I love working in a friendly workplace, I enjoy speaking to clients via telephonic and helping where its due. I enjoy every bit of collections. Academic history enabled me to gain experience in Admin Management, Data Collection, Capturing, and Analyzing and numerous other Office Tools.
Pros: Always being on time
Cons: Mood swings
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Debt collection
I make inbound and out bound but main point is to make PTP while I have to follow up on client's quire if necessary escalate to relevant department. I am expected to make minimum of 60 account whether its incoming or out going and make 15 PTP per day. there are meeting/ briefing in between. As many department as possible you still cover other if they have meeting e.g logistics, admin and customer service. There are always team building to groom you outing to learn each others difference strength and weaknesses. Big room to grow and jobs are first advertise internal.
Pros: Big room to grow and jobs are first advertise internal.
Cons: Some are specifically for Language probably for transilation
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Excellence in solving customers queries, good telephone etiquette, experience in E-commerce
Excellent telephone etiquette, good in solving customers queries, team player,deliver on time.learning the etiquette of how you communication with customer over email,response to customer queries as soon as possible.
Pros: Great opportunity for growth
Cons: Long working hours shifts
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Life at Ismart.
My relationship with co-workers is a very open relationship, where we trust and rely on one another. I have learnt that one needs to enjoy their job in order for them to be sucessful at what they do. The m,ost challenging aspect of the job is when you actually need to dismiss an employee that you personally appointed.
Pros: Great opportunity for growth.
Cons: No permanent opportunity
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Exciting environment
I worked as a telemarketer and as a customer service agent at Truworths head office, I have recently started working at Ismart mobile where by we do upgrades for MTN customers,
Pros: Great opportunity
Cons: Meeting targets
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Open to your ideas and willing to try it if it makes sense
You are given the opportunity to present your ideas and for them to be considered, all that i have learnt is through my experience, willingness to learn. All i know is mostly self taught, learnings and through research, i enjoy what i do but given my tenure i need to make a change, sustainablity is important as well as growth. I work with a great team, we work well together and we remember to have fun, yet we also given the opportunity, especially with big projects, to work off site to focus on the project goals.
Pros: Flexiliblty
Cons: No growth for me
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Work experience
I work in a fast paced BPO environment and have forged many internal and external beneficial relationships. I've learned that there is no such thing as talent and we are all equal. Working hard makes you achieve goals in life.I enjoy dealing with external debt collecting companies and driving performance on a daily. Most challenging part of the job is to maintain good performance ,but that is all part of the daily grind.I work in a fast paced BPO environment and have forged many internal and external beneficial relationships. I've learned that there is no such thing as talent and we are all equal. Working hard makes you achieve goals in life.I enjoy dealing with external debt collecting companies and driving performance on a daily. Most challenging part of the job is to maintain good performance ,but that is all part of the daily grind.
Pros: weekends are not working days
Cons: Salary is'nt that great
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