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Leadership

Fnb Bank Reviews

 

GOOD LEARNING EXPRIENCE

IT WAS A GOOD EXPRIENCE TO WORK THERE BECAUSE YOU HAVE TO BE ACCURATE AND ON TIME AND YOU HAVE TO ASSIST WHERE YOU CAN . YOU HAVE TO LEARN TO BE PATIENCE AND DELIVER A GOOD SERVICE TO THE COMPANY AND TO THE CUSTORMER .AND YOU NEED TO PROGRESS TO THE NEXT LEVEL YOU CANNOT STAY AT ONE PLACE TO LONG ,SO THERE WAS ALWAYS ,ENSUERS WORK IS COMPLETE AND HANDED BACK BEFORE AGENTS LEAVE IN THE AFTERNOON. GIVING REPORT OF AGENTS PERFORMANCE ON A MONTLY BASIS,

Pros: ALWAY INPROVEMENT FOR GROWTH
Cons: SUITABLE HOURS AND THERE IS OVERTIME

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GOOD LEARNING EXPRIENCE

IT WAS A GOOD EXPRIENCE TO WORK THERE BECAUSE YOU HAVE TO BE ACCURATE AND ON TIME AND YOU HAVE TO ASSIST WHERE YOU CAN . YOU HAVE TO LEARN TO BE PATIENCE AND DELIVER A GOOD SERVICE TO THE COMPANY AND TO THE CUSTORMER .AND YOU NEED TO PROGRESS TO THE NEXT LEVEL YOU CANNOT STAY AT ONE PLACE TO LONG ,SO THERE WAS ALWAYS ,ENSUERS WORK IS COMPLETE AND HANDED BACK BEFORE AGENTS LEAVE IN THE AFTERNOON. GIVING REPORT OF AGENTS PERFORMANCE ON A MONTLY BASIS,

Pros: ALWAY INPROVEMENT FOR GROWTH
Cons: SUITABLE HOURS AND THERE IS OVERTIME

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20 years in a few words

I have 18+ years’ experience in the telecommunications industry. I have been the Technical Team Leader in the Voice Operations Team, the Production Support Manager in the Content Management area, and have returned to the Telecoms department to specialize in Customer engagement and support. Telephony management and support is my passion and has been part of my career since inception. I have progressed from working on small PABX systems to managing large enterprise contact centers I am a capable and confident individual with good people and communication skills. Customer Service is my specialty. I am comfortable working alone or as part of a team environment. I possess organization skills and enjoy people interaction. I believe in continuous learning. I endeavor to seek a task through completion as well as ensuring that the end result is of a presentable and professional standard. I am a very keen and a self-motivated person and I always strive for service excellence

Pros: very diverse and fast evolving company
Cons: sometimes new technology takes a while to be implemented to a stable final product.

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Substantial experience

I am an honest, hardworking person who worked in the Financial Industry from 1988 - 2016. I gained a lot of experience, working with staff, clients and stakeholders. I have Management experience since 2005. I resigned in January 2016 when my husband was transferred from Malelane to Welkom. I started to work in November 2016 at Bennie Beket Brokers, dealing with all short term queries and claims. I am well organised and can manage time well. I am confident in areas such as Sales, Service, Finance, Operations, HR. I have a NQF 6 qualification - Credit Diploma. I will be an asset to your company through my commitment and dedication. Kind regards Annamarie Basson

Pros: Great opportunity to wirk with staff and clients. Excellent working conditions. Remuneration packages was very good. Opportunity to study and further career
Cons: N/a

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Self motivated and willing to learn

Constantly developing my self and able to work independently in a team.I have excellent interpersonal anf communication skills and have been working with clients for over 8 years

Pros: great opportunity
Cons: long working hours

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Excellent learning experience

Ensure that the customer's needs are satisfied. Assist customefs needs and to solve their problems. Understand your customers needs and always go an extra mile to assist them. To be fit fast and fantastic towards every client. Deliver a good service to all clients. Help clients to make good decisions, Empower and educate clients. Manage tearn quality of sales. Manage the service quality results. Help clients with credit products and also explained the products to them in detail. Educate clients on how to make banking easier and simpler for clients and to be in control of they own banking from home, wolk or anywhere. Inform the clients upfront about their bank charges and how to avoid high bank charges. Introduce clients to the different investments and to educate clients on lrow to save for the future.

Pros: great opportunity to grow
Cons: working hours is not that long

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People and client management

I have 18+ years’ experience in the telecommunications industry. I have been the Technical Team Leader in the Voice Operations Team, the Production Support Manager in the Content Management area, and have returned to the Telecoms department to specialise in Customer engagement and support. Telephony management and support is my passion and has been part of my career since inception. I have progressed from working on small PABX systems to managing large enterprise contact centres

Pros: Room for growth
Cons: after hours

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EXCELLENT

WE HAVE LOT OF CUSTOMER AT WORK AND MY RELATIONSHIP WITH CO-WORKERS WAS FINE I LEARN SO MUCH AT THE BANK I ENJOY MOST WHEN WE GOT LOTS OF CUSTOMER THE MOST CHALLENGING WAS WHEN WE HAVE 6 OR 11 CUSTOMER I REALLY ENJOY AT WORK BUT IF I WILL GET THIS JOB HOPE IT WILL BE MY BREAK THOUGH

Pros: CONSULTANT
Cons: 7-4

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Excellent opportunity .

Good day. Attached please find my CV. Please note that I have more than one, Credit and Banking, qualification on NQF level 6. I have more than 20 years experience in Banking, from Teller to Branch Manager with Credit Portfolio and Area Manager (LMO), with more than 10 years Credit experience (Agric and Business). Branch Manager of up to 40 staff members. I was Area Manager (LMO) of 9 FNB branches like Bethlehem and Harrismith. I am also a part time Cattle and Sheep farmer, renting 3 farms. Please advise if you need any additional information. Yours faithfully Willie Smith CAIB(SA)

Pros: Fantastic oppertunity
Cons: None

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Promotion

Manager a team of 15 Agents Assist with all financial queries. Good relationship with employees and understanding. Motivate staff solving difficult financial queries and dealing with irate clients

Pros: growth
Cons: working weekends

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